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4. A) Could you answer any of the questions in the forum? Would you make a good destination expert on Belarus?

b) Work in small groups. Provide your significant input! Answer the questions in the forum and the questions on your list about Belarus.

Note: Be creative. Recommend the sources the tourists can apply for information to if you don’t know the answer. Use your personal experience to give recommendations. Don’t sound too formal.

LESSON 7: GET YOURSELF AN AGENT

Active vocabulary: travel agent

Communicative area: at the travel agency

1. Look at the cartoons below. In pairs discuss what happened to tourists and why they have got themselves into trouble. What should they have done in order to be prepared for their trips? ( илл. 7.7.1 -7.7.3)

2. A) Listen to Marylin Wexler and David Sierge talking about their jobs as travel agents. How different is their work? Is their attitude to work similar or different?

b) Work in pairs. Did Marylin or David mention the following? According to the interviews what do these words have to do with the job of a travel agent?

fare, concierge, complainers, Internet, Oprah show, F.B.I. agent, language lessons, international community, family reunion, Chlorophobia

c) Listen again and check.

3. Complete the summaries of the interviews below.

Marylin Wexler has been a travel agent for (1) years. Her work used to be very different because today people can do part of the travel agent’s job themselves using the (2). Today she gets more challenging tasks, like a 13 family members’ (3) or an Arctic Circle trip. Most of work comes from twenty regular clients, who are (4) on travelling and trust Marylin’s opinion. She loves the (5) she works for and professional colleagues are her best source of information.

Marylin considers her (6) to be the best part of her job, though some can be rather unpredictable. Most of them (7) Marylin’s work and even send her souvenirs.

David Sierge’s job is arranging (8) trips. He agrees that his job is one of the (9) in the word and the reasons for it are the following. He doesn’t bring (10) home from work, because there’s actually nothing to be stressed about. His job is to help people make their lives better by bringing their (11) to life and that makes David feel excited. Even the (12) do not trouble David. He’s eager to help the ones that have real problems and doesn’t bother with the unpleasant people (13) with their lives. One more plus of David’s job is everyday (14) communication, which proves to him that the world is small.

4. Look at the phrases below. Are they used by travel agents or their clients?

Welcome to Happy Trails Travel Agency. Are you travelling alone? What is the purpose of your trip? What holidays do you have on offer? I need help planning my vacation. I have some brochures here that you might like to look at. Could you tell me something about it? And how long does the tour last? Sure, what do you want to know? When is the man's departure date? How much money is in your budget for this trip? What tour would you recommend? Great! You’ve been very helpful. OK, let me just take down your details. That’s my job! Take care!