IV. Writing.

Ex 1. Design a letter of collection to be sent to any library user who has books long overdue indicating the fines already accumulated and the action to be taken if the books are not returned in seven days.

E

Dear Mr. Broock

With reference to your order for a Rossigno 40 m objector, we are in receipt of your check and are returning same.

I beg to inform you that, as a manufacturer, our company sells objectors to dealers only. In compliance with our wholesale agreement, we deem it best to refrain from direct business with private consumers.

For your information, there are many retailers in your vicinity who carry Rossigno objectors.

Attached please find a list of said dealers.

Hoping you understand.

Yours truly

x 2. Rewrite the letter below replacing italicised musty expressions with their modern equivalents. Make sure that your letter is courteous and 'you-oriented'.

Ex 3. The following letter, wordy and awkward, is filled with musty expressions. It buries key ideas and does not consider the reader's needs. Rewrite this letter to make it shorter, clearer and more reader-centered.

Dear Ms. Granedi:

This is in response to your firm's letter of recent date inquiring about the types of additional services that may be available to business customers of the First National Bank of Bentonville. The question of a possible time frame for the implementation of said services was also raised in the aforementioned letter. Pursuant to these queries, the following answers, this office trusts, will prove helpful.

Please be advised that the Board of Directors at First National Bank has a continuing reputation for servicing the needs of the Bentoville community, especially the business community. For the last fifty years - half of a century - First National Bank has provided the funds necessary for the growth, success, and expansion of many local firms, yours included. This financial support has bestowed many opportunities on a multitude of business owners, residents of Bentonville, and even residents of surrounding local communities.

The Board is at this present writing currently deliberating, with its characteristic caution, over a variety of options suggested to us by our patrons, including your firm. These options, if the Board decides to act upon them, would enhance the business opportunities for financial transactions at First National Bank. Among the two options receiving attention by the Board at this point in time are the creation of the branch office in the rapidly growing north side of Bentonville. This area has many customers who rely on the services of First National Bank. The Board may also place a business loan department in the new branch.

If this office of the First National Bank of Bentonville might be of further helpful assistance, please advise. Remember banking with First National Bank is a community privilege.

Soundly yours,

M.T. Watkins.

Public Relations Director.