текст по английскому стр

of this type, especially in pale colors.

Will you please send us your catalogues and full details of your export prices and terms of payment together with any samples you can let us have.

We look forward to hearing from you. Yours faithfully

William Mackenzie

Purchase Department Manager

Questions:

1.Where did the prospective buyer learn the address of the manufacturer?

2.What goods are the buyers interested in?

3.What kind of information do they need?

Text 2 Letters-offers

It is impolite to leave the letter unanswered even if at the moment you are not ready to give a definite reply. You should send an immediate answer, thanking for the letter received and stating that as soon as the matter is cleared, a detailed reply will be sent. Sometimes a supplier is interested in selling the goods to the customers he has been dealing with on a regular basis. In this case without waiting for an enquiry from his customer he sends him an offer describing the goods offered, the price, terms of payment, delivery time. In this offer there must be something that will certainly appeal to the customer, such as: discounts, unexpectedly low prices, and favorable terms of payment.

2.2 Read this letter-offer, translate and answer the questions:

	HDM Group
	Freidenstrasse 12-14 81671 Munich, Germany
	tel: + 49 89 34556776; fax: + 49 89 34559189
	e-mail: [e-mail]
Mr. Michael Ternov	12 November 2010
Product Manager ODZR OAO
Smolnaya 21
St Petersburg
Russia

Dear Mr. Ternov,

Thank you for your enquiry of the 9th November concerning our equipment which you saw at

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the International Machinery Fair in Leipzig.

In answer to the specific questions in your letter, first let me say we are willing to consider substantial discounts on orders over 200,000 Euros.

All our machinery is guaranteed for three years of normal use. We have several agencies in your country with home-trained mechanics to service all our products.

With regard to the terms of payment mentioned, we would consider payment by 30-day bill of exchange. We can fulfill orders within three months, unless there are special specifications, which may take a little longer, and you can buy equipment from us or through our agents in your country.

We are enclosing our current catalogue and price-list quoting ex-works prices, which you requested and we think you will find the earth-moving equipment on p.p.101-110 particularly interesting for the work you have in mind. If you require any further information please contact us, and we will be happy to supply it.

Sincerely yours Peter Haag Sales Manager

Questions:

1.How did the prospective buyers learn about the machinery produced by the firm?

2.Do the manufacturers offer any trade discount?

3.How long is the guarantee period?

4.Does the firm offer any after-sales service?

5.What is the form of payment suggested by the manufacturer?

6.How soon can the orders be fulfilled?

7.Is there any enclosure with the letter?

Text 3 Letters-orders

An order letter, also known as a purchase order or PO, begins the paper trail of a specific purchase. The objective is to provide the vendor with detailed instructions for fulfilling an order. It also serves as a legal record of the transaction and, consequently, should be written with care.

Your intentions need to be clear and concise. Attention to detail is crucial. The reader will fill your order only according to your instructions; your satisfaction will depend largely upon their accuracy. The scope should include only the information needed to fulfill the order. The

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vendor does not need to know why you are placing the order, what it is going to be used for or for whom it is intended. The vendor only needs to know what the item is, the terms of the purchase and any specific shipping instructions. Here’s an example of the letter-order:

Felicity Porter March 30, 2011 345 Providence Street

Dear Ms. Porter,

This letter is to inform you about the order as listed below: Apple iPod Classic 160 Gig – 10 units

Blackberry Curve – 10 units Apple iPhone 4G – 15 units

We are looking for the delivery of the products as soon as it gets. Payment will be just like the previous one. Method of shipment will be through air freight.

If you have any questions about the transaction, feel free to contact us at telephone number [phone].

We would like to thank you for the prompt delivery of our goods. Sincerely yours,

Kean James

2.3. Now it’s your turn to order some telephone models. Complete the following letter to Mr. Forman with appropriate word combinations below:

Mr J Forman	6th March 2010
Export Department
Luxiphon
Magdeburger Str. 250
10785 Berlin
1__________

2__________ of March 1st. We are pleased to 3_________ with you for the following:

Quantity	Name	Model	Color	Price
50	Mars	M.234	Green	€25.56
25	Princess	P.52	Pink	€30.05
70	Duo	D.07	Turquoise	€22.90

4__________ this order by returning the duplicate to us, 5_________.

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6__________

P Cunningham Buyer

Word combinations:

1. Обращение:

Dear Jens

Dear Sir/ Madam Dear Mr Forman

2.Подтверждение получения оферты (предложение одного лица другому

заключить с ним договор):

Thanks a lot for your quotation

Thank you for your quotation Thankfully, we received your quotation

3.Размещать заказ:

give an order place an order order

4. Просьба подтвердить:

Please acknowledge

We would be grateful for your acknowledgement

You will have acknowledged

5.«Подписано надлежащим образом»: as signed

to be signed duly signed

6.Заключительная формула прощания:

Yours sincerely

With best wishes

Yours faithfully

Text 4 Confirmation letters

The main task of confirmation letter is to confirm some event or next step of the deal.

However, any letter that is written to affirm the details or conditions that have been previously agreed upon is also considered to be a confirmation letter. For instance, the letter of confirmation is written to customers to reassert the deal that was signed before or maybe to confirm a person's invitation for an event. In other words, the letter of confirmation helps to clarify or maybe alter certain details that have been mentioned in the agreement.

As confirmation letter comes under the business letter format, there are some etiquette rules that have to be followed while writing a letter of confirmation.

The confirmation letter should be professional and should give clear details that have been mentioned in the agreement.

If there have been any amendments or changes in the main agreement, it should be mentioned in the confirmation letter very clearly. Along with this, one also has to write about

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the things or work that has been pending and should also mention the names of people who are responsible for handling those things.

2.4. Please acknowledge the order using this letter and fill in the missing words

	King & Jones Logistics Ltd
	118 Park Rd
	Birmingham
	B19 1SU
	Telephone: [phone]
	E-mail: [e-mail]
The Friedman Group Plc	17 March 2011
57 Queen Elizabeth Street
London
SW1W 9NZ
Dear Sir or Madam,

Reference: Order confirmation

We thank you for 1____________ 14th March. 2__________, 3__________ the duplicate

4__________ in acknowledgement of your order. Our dispatch department 5_________ your order and will inform you when the consignment is 6_________. 7__________ for your choice and 8_________ being of service to you again in the near future.

	Yours faithfully
	King & Jones Logistics Ltd
1. «Ваш заказ № 67 от…»:	2. «согласно Вашему пожеланию»:
your command no.67 of	As you ask
your order no.67 dated	As requested
your demand no.67 from	As you wish
3. «прилагаем»:	4. «подписано надлежащим образом»:
we include	correctly signed
we add	duly signed
we enclose	signed as required
5. (Отдел доставки) в данный	6. «готово к отправке»:
момент обрабатывает:	OK to be sent
is currently processing	ready for delivery
is responsible for	on the ship
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has disposed of
7. Выражение благодарности:		8. «в ожидании»:
I am extremely grateful		can’t wait for
We thank you		are very eager for
Thanks a lot		look forward to
Text 5	Letters of complaints

A complaint letter is a formal letter and hence, it should follow the format used for writing a formal business letter. Though you may be really angry, you should not vent your frustration by writing a five to seven page complaint letter because people do not have the time to read letters that run into several pages. To ensure that your letter is noticed and action is taken to solve your problem, make sure that you write a complaint letter that is concise and to the point.

Another thing that you should remember is that even though your letter should not be a very long one, it should include all the details about the complaint you are making. For instance, you want to complaint about the electronic mixer that you bought which showed certain problems from the first day you used it. In such a case, it is important that you list all the details about the purchase including the date on which you bought it, product number, the name of the store where you bought it, etc. It is also crucial to attach copies of documents regarding your complaint like the receipt, warranty card, etc. However, make sure that you attach the photocopies and not the original documents with the complaint letter.

An important factor that you have to keep in mind is that your tone of writing should be polite and courteous. Though you may be very angry about the situation, you should not be sarcastic or try to threaten the other person. You must remember that the person who will be reading your letter is usually not the person who is directly responsible for the problem you are facing. You can also give a suggestion as to how you want your problem to be solved at the end of the letter. Also, mention the time period that you are ready to wait, however see to it that it is reasonable. If you do not find any reply or phone call from the company after that period of time or after a month of sending the letter, you should send another letter of complaint to the company.

2.5. Read the letter and complete it:

Himes Associates

251 Northern Road

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2. «были повреждены»: were out of date

were damaged were lost

4. «потребуете компенсацию

за убытки»:

you will be getting compensation you will be claiming compensation you would insist on compensation

Manchester M8 4BB England

Telephone: [phone]

Fax: [phone] Email: [e-mail]

12 November 2010

Mr. Gwen Rogers CEO

Country Kitchen Appliances

123 Court Street Avondale, PA 78248

Dear Mr. Rogers,

1__________ this morning of our order no.671B. Regrettably, some of the crates

2__________, and on unpacking them we found a number of breakages. We would suggest this is due either to 3__________ or to an accident in transit. As sale was on a cif basis, we presume 4___________ from the carrier. We estimate the value of the damage at around €2,500.

We will, of course, be keeping the damaged crates and their contents 5_________.

6__________ the guarantee, we would be most grateful if you could 7__________ for the damaged items. A list of there is enclosed.

We must ask you to 8_________ as this delay is causing us great inconvenience. We look forward to an early reply.

Yours sincerely

Martha Vincent Purchasing Department

1. Подтверждение получения поставки:

We took delivery We were delivered

We had received delivery

3. Предложение объяснения: your having packed them wrongly

a serious error committed by the packers inadequate packing

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5. «для осмотра»:	6. Напоминание о гарантии:
as evidence	As we agreed when signing
for inspection	As you are bound by
as a control	Under the terms of
7. Требование возмещения убытков:	8. Просьба о быстром решении:
make sure we get replacement	hurry up
send a replacement	get it done quickly
give us money	attend to the matter with the
	utmost urgency
UNIT III. Grammar Section

THE ADVERB (НАРЕЧИЕ)

Наречие – это часть речи, которая описывает глаголы, указывая на признак действия или различные обстоятельства, при которых протекает действие, и отвечает на вопросы – как? где? когда? He lives (где?) here. – Он живет здесь. В предложении наречия выполняют чаще всего функцию обстоятельства: It is never too late to learn.

(обстоятельство времени) Учиться никогда не поздно.

По своей структуре наречия делятся на:

1.Простые, состоящие только из одного корня: now – сейчас, well – хорошо, there – там.

2.Производные, в состав которых входят суффиксы и префиксы: uphill – в гору, orally –

устно.

Наречия образуются с помощью суффикса -ly от прилагательных: quiet – quietly (спокойно); от существительных: day – daily (ежедневно); от причастий: decidedly – решительно.

Также есть наречия, образованные с помощью суффикса -ward(s): forward(s) – вперед.

3.Сложные, состоящие из нескольких корней: anyhow (any + how) – как-то; everywhere (every + where) – везде.

4.Составные, состоящие из нескольких слов: by all means – обязательно; for ever – навсегда.

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Степени сравнения наречий

	Форма наречия			Положительная			Сравнительная			Превосходная
				степень			степень			степень
	Односложные наречия			fast – быстро			faster – быстрее			fastest – быстрее
	образуют сравнительную									всего
	степень путем			early – рано			earlier – раньше			earliest – раньше
	прибавления суффикса									всего (всех)
	-er, превосходную степень			soon – скоро			sooner – скорее			soonest – скорее
	– путем прибавления									всего (всех)
	суффикса -est
	Наречия, образованные от			clearly – ясно			more clearly –			most clearly –
							яснее, более ясно
	прилагательных при									яснее всего
	помощи суффикса -ly,			attentively –			more attentively –		(всех)
	образуют сравнительную			внимательно			внимательнее,		most attentively –
	степень при помощи more,						более		внимательнее
	а превосходную при						внимательно		всего (всех)
	помощи most
	Наречия и			well – хорошо			better – лучше			best – лучше
	соответствующие им			badly – плохо			worse – хуже			всего (всех)
	прилагательные, которые			much – много			more – больше			worst – хуже
	образуют степени			little – мало			less – меньше			всего
	сравнения не по правилу			far – далеко			farther, further –			most – больше
										всего
							дальше
										least – меньше
										всего
										farthest, furthest –
										дальше всех,
										всего

3.1. Поставьте наречия в правильной форме.

1.My elder brother gets up … (early) than me.

2.The little boy ran … (fast) than he had ever run before.

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3.“You should work … (hard) than you did last year,” Mr. Brown said.

4.He swam … (bad) than usually yesterday.

5.Could you say it … (slowly), please.

6.I liked her dance … (well) of all.

7.The doctor told her to eat … (little) sweet and chocolate.

8.Which of you can cycle … (well)?

9.Yesterday she danced … (bad) than usually. She had a terrible backache.

10.You should play … (carefully) than yesterday.

11.Now she visits me… (frequently) than last year.

12.Which of all these books did you enjoy… (much)?

13.Yesterday they finished the work …(late) than usual.

UNIT IV. Supplementary Reading Section

FORD MOTOR COMPANY

Ford Motor Company is one of the greatest automobile manufactures of all time. They started under Henry Ford in Detroit, Michigan. Ford had a skill for craftsmanship when he built an experimental car in 1896. It was a twin cylinder engine with potential of 20mph. In 1899 he left his job in order to organize the Detroit Automobile Company.

In 1901 the company was reorganized as the Henry Ford Company. Ford had a falling out with his financial backers, and in March 1902 left the company with the rights to his name and

900 dollars. The Henry Ford Company changed their name to Cadilac, and went on to be a successful manufacturer of automobiles.

Henry Ford himself turned to an acquaintance, coal dealer Alexander Y. Macomson, to help finance another automobile company. Malcomson put up the money to start the partnership “Ford and Malcomson” and they designed a car and began ordering parts. However, by February they had to attract others to invest. Among them was Malcomson’s uncle John Gray, the president of the German-American Saving Bank.

On June 18, 1903 the Ford Motor Company was incorporated, with 12 investors owning a total of 1000 shares. Ford and Malcomsan retained 51 % of the new company. At the first stockholders meeting on June 18, Gray was elected president, Ford vice-president, and

Games Couzens secretary. Ford Motor Company was immediately profitable, with profits by October 1, 1903 of almost $37.000.

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