- •Stationery Supplies International customer services / order amendment form
- •Rt communications
- •Contact Training
- •23 Dr Carter’s book, The Art of Giving Presentations,
- •Executive catering services booking form
- •Message
- •23 Susan Gates thinks that the business community should have a role in higher education because
- •Telephone Message
- •Message
- •Telephone enquiry record
- •24 What did Richard Wood consider when choosing his product?
- •Cj productions
- •23 Olivia says that as a teenager she
23 Dr Carter’s book, The Art of Giving Presentations,
A has come out recently.
B was published last year.
C will reach bookshops next year.
24 Dr Carter says he decided to improve his presentations because
A he felt he was doing worse than his colleagues.
B his boss expressed dissatisfaction with his performance.
C he dislikes doing anything badly.
25 To improve his own performance Dr Carter studied
A books about public speaking.
B the techniques of good presenters.
C common mistakes made by speakers.
26 What does Dr Carter say about nervousness?
A There is no effective way to control it.
B Audiences don’t think it’s a major problem.
C He was given the wrong advice about it.
27 What was the first change Dr Carter made to his preparation?
A He began practising alone in a big room.
B He got colleagues to listen to his performance.
C He began to develop key parts of his presentation.
28 Dr Carter now recommends making a video recording of
A your practice presentation with colleagues present.
B real presentations given by other people.
C your practice presentation without an audience.
29 Dr Carter says most speakers find presentations hard because
A they have to speak to unfriendly audiences.
B they have little experience of public speaking.
C they are anxious about the technical equipment.
30 What technique does Dr Carter recommend for reducing anxiety?
A relaxing the face muscles
B remembering a pleasant experience
C practising deep breathing
Test 2 LISTENING 40 minutes (including 10 minutes’ transfer time)
PART ONE
Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One
(Questions 1—4)
• Look at the form below.
• You will hear a man making a request for catering.
Executive catering services booking form
Booking made by: Julian Russell
Company: Family Holidays
Event: Launch of new (1) ____________________________
Date: (2) _______________________________________________
Location: Head Office, in the (3) _______________________
Number attending: (4) ____________________________________________
Conversation Two
(Questions 5-8)
• Look at the note below.
• You will hear a man calling to change an arrangement.
Message
To: Sam Wong
From: Bob (5) __________________________ (Planning Dept)
Message: Wednesday’s meeting with him and (6)____________________________________ changed to (7)____________________________________ at 11 am.
Please bring (8) ____________________________ for the new production units.
Conversation Three
(Questions 9—12)
• Look at the note below.
•You will hear two colleagues talking on the phone.
IT Department Messages Time:10.30 am
Tom,
Dave Proctor ((9) _______________________ Dept) called - he has someone who might be suitable for the (10)___________________________________ job.
Can you go over there and take a departmental (11) ___________________________________ with you?
Candidate will wait for up to (12) _____________________
PART TWO
Questions 13—22
Section One
(Questions 13—17)
• You will hear five short recordings.
• For each recording, decide what advice the speaker is giving.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________
|
A begin and end the talk well B rehearse a few times beforehand C use clear visual materials D maximise eye contact with the audience E check all equipment thoroughly F look smart and business-like G avoid talking for too long H get the audience to participate |
Section Two
(Questions 18—22)
• You will hear another five short recordings.
• Each speaker is talking on the phone.
• For each recording, decide the main reason for the phone call.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________
|
A to ask for advice B to explain an error C to ask for a decision D to ask for information E to make a complaint F to request help G to confirm details H to express thanks |
PART THREE Questions 23—30
• You will hear an interview with Susan Gates, Director of Human Resources Policy at Robertson’s, a national chain of supermarkets. She recently sat on a government committee that looked into the funding of higher education.
• For each question 23—30, mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.