- •Stationery Supplies International customer services / order amendment form
- •Rt communications
- •Contact Training
- •23 Dr Carter’s book, The Art of Giving Presentations,
- •Executive catering services booking form
- •Message
- •23 Susan Gates thinks that the business community should have a role in higher education because
- •Telephone Message
- •Message
- •Telephone enquiry record
- •24 What did Richard Wood consider when choosing his product?
- •Cj productions
- •23 Olivia says that as a teenager she
Telephone enquiry record
Caller: Julie Ventnor from Polareach Ltd
She’s interested in our (9) _______________________________
Requires details of our (10) _____________________________
Total monthly order: approx. (11)£____________________
Meeting on: (12) ___________________________________________
PART TWO
Questions 13—22
Section One
(Questions 13—17)
• You will hear five short recordings. Each speaker is saying what a manager must do to achieve success.
• For each recording, decide which is the most important action for that speaker.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________
|
A sort out staff disagreements B delegate tasks fairly C obtain all the facts D develop a range of strategies E establish clear goals F carry out regular planning G clarify all job descriptions H act immediately |
Section Two
(Questions 18—22)
• You will hear another five short recordings. Each speaker is talking about a visitor to the office.
• For each recording, decide which visitor the speaker is talking about.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________
|
A a health and safety official B an estate agent C an insurance broker D a journalist E a foreign buyer F a lawyer G a marketing consultant H a travel agent |
PART THREE
Questions 23—30
• You will hear a radio interview with Richard Wood, the founder of Bookstore, a company that sells books on the internet.
• For each question 23—30 mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.
23 Richard Wood started the internet company, Bookstore, because he felt A he was earning very little in his job.
B he had reached the age for a career change.
C he had to respond to a business opportunity.
24 What did Richard Wood consider when choosing his product?
A whether the suppliers could respond quickly to demand
B whether customers would be worried about the price
C whether the product could be distributed around the world easily
25 Why did Richard Wood decide on books and not CDs as his product?
A The demand for books is more international.
B People with computers buy many books.
C There is a greater range of book titles available.
26 According to Richard Wood, what has been an important element in Bookstore’s success?
A attracting good personnel
B the many new ideas that were generated
C his knowledge of computer software
27 What was Bookstore’s sales revenue at the end of 1997?
A $120 million B $230 million C $310 million
28 Bookstore’s profits are low because of
A money spent on promotion.
B fluctuations in the stock market.
C changes in the management structure.
29 Why is Bookstore’s customer service so successful?
A The company is able to offer any book title in print.
B The company deals with complaints in a positive way.
C The company gives priority to orders from regular customers.
30 Bookstore can perform better than its competitors because
A its distribution network is more efficient.
B it has a wider share of the international market.
C its staff have a personal investment in the company.
Test 4 LISTENING 40 minutes (including 10 minutes’ transfer time)
PART ONE
Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One
(Questions 1—4)
• Look at the form below.
• You will hear a man phoning for a job application.