- •Stationery Supplies International customer services / order amendment form
- •Rt communications
- •Contact Training
- •23 Dr Carter’s book, The Art of Giving Presentations,
- •Executive catering services booking form
- •Message
- •23 Susan Gates thinks that the business community should have a role in higher education because
- •Telephone Message
- •Message
- •Telephone enquiry record
- •24 What did Richard Wood consider when choosing his product?
- •Cj productions
- •23 Olivia says that as a teenager she
Cj productions
CJ Personnel
CJ Job Application Requests
Job: (1) _______________________ (Marketing Department)
Reference Number: (2) __________________________________________
Advertised in: (3) _______________________________________________
Name: Daniel Johnson
Address: Internal, c/o (4) __________________________________
Conversation Two
(Questions 5—8)
• Look at the notes below.
• You will hear a man telephoning a bank about a problem with an account.
HPR BANK
CUSTOMER SERVICES DIVISION
CUSTOMER: George Bliss, (5) _____________________________ of Arundel Holdings
ACCOUNT NUMBER: (6) _______________________
PROBLEM: No record in his office of a (7)_____________________________ of £15,000 on June 10th.
Also, can’t be one of their (8) __________________________
- they all begin with 50. Want us to investigate.
Conversation Three
(Questions 9—12)
• Look at the note below.
• You will hear a woman calling about a conference booking.
Message
To: Rachel Bould
Janet Shibuya (Conference Reservation Service) called about (9)_______________________________ Seminar, 24th April.
Has made booking at the (10) __________________ Hotel.
Do we want the (11) _____________________ - it’s cheaper.
Send list of (12) _____________________ needed by Friday.
PART TWO
Questions 13—22
Section One
(Questions 13—17)
• You will hear five short recordings. The five speakers are explaining what their jobs involve.
• For each recording, decide what the speaker’s job is.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________
|
A Finance Manager B Payroll Officer C Customer Services Manager D IT Systems Manager E Office Manager F Personnel Manager G Production Supervisor H Sales Representative |
Section Two
(Questions 18—22)
• You will hear another five short recordings. Each speaker is describing a problem within a company.
• For each recording, decide in which area there is a problem.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay each recording.
18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________
|
A after-sales service B company structure C internal communications D public relations E quality control F sales targets G staff absences H turnover of staff |
PART THREE
Questions 23—30
• You will hear a radio interview with the Managing Director of a restaurant chain.
• For each question 23—30 mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.