7.4. Дайте развернутые ответы на поставленные вопросы, опираясь на содержание текста.

1. Why are you at a loss when you are not an experienced holiday-maker?

2. Why shouldn't you hesitate to ask questions?

3. What will efficient travel clerks always help you with?

4 What are most of travel companies able to arrange?

5. What do many travel agents offer you to pay for?

6. When are the prices higher?

8. Подготовьте развернутые высказывания (от 25 развернутых предложений) в ответ на вопросы, заданные ниже. Задание, помеченное звездочкой, выполнять не обязательно.

1. Prepare a short guidance for inexperienced holiday-makers to help them in choosing a travel agency and arranging a holiday trip.

2.* If you happen to know any foreigners, ask them how they normally choose a travel agency to work with. Compare their answer with the information from the text. Share everything you have found out with the group/instructor.

Text 2. How to Handle Difficult Customers on the Phone

1. Убедитесь, что Вам понятны слова и выражения, перечисленные ниже. Если необходимо, воспользуйтесь словарем.

face-to-face body language to handle in most cases to charge to overcharge

statement to sound to pull up ridiculous business name to impose

better than nothing to hang on for ages to keep one's calm to convince in the light of episode

2. Соедините разрозненные части выражений и составных слов.

1	in most	A	language
2	to hang	B	nothing
3	Business	C	up
4	to keep one’s	D	ages
5	face-to-	E	on
6	in the light	F	of
7	better than	G	cases
8	to pull	H	calm
9	For	I	name
10	Body	J	face

3. Заполните пробелы недостающими словами из списка (Упражнение 1).

1. Anything is _______________, I'd rather have one book than none.

2. The finding could help doctors _________ more people to come in for colon cancer screening, Kopetz said.

3. He looked pleased at the collected, business-like way that Ralph _________ things.

4. Click on a square to _________ an overview of the site with name, description, location, and domain.

5. Such __________as unexpected arrest were but too common nowadays.

6. Indoor clubs also ________ court fees, which, while usually under $20, can add up for fanatics like Mr. Cardenas, who works at a moving company.

7. Yes, the speech was ___________, but no one felt like laughing, not even the Wall Street Farmer.

8. While that _________ like a lead up to a dirty story, it is far less interesting.

9. Miscarriages are common, and ____________ aren't preventable.

10. "Can you _______ on there for a few minutes?" questioned Steve.