Computer maintenance technician (Professions in it)

1. A Computer maintenance technician is called a support technician.

He or she is in charge of proper operation of hardware and software.

All workstations, including printers should function properly. If there is a stop in the process, the computer maintenance technician trouble-shoots all the parts of the computer systems.

2. In order to perform this job a technician must have deep knowledge of hardware and software. A person doing this job should have analytical mind to find out what has caused a particular computer problem.

3. Very often IT maintenance technicians in large companies help remote users calling them by phone. To troubleshoot remote machines a support technician must know how to use remote maintenance tools so that he/she can remotely reconfigure the machine. When a support technician works at a call centre he/she has to deal with users with different levels of computer knowledge.

4. To help a user remotely a hot-line technician should be able to listen to callers and ask right questions. The questions to be asked will be different depending on the level of technical knowledge a caller with a problem has.

A hot-line technician should decide how much technician jargon to use depending or the level of the user’s computer knowledge.

Task 8

Ответьте на вопросы. Answer the questions.

1. What is a computer maintenance technician in charge of?

2. What does an IT technician do when the computers fail to operate?

3. Why must specialists in this job have an analytical mind?

4. Can a hot-line technician always use a lot of technical jargon to help users with computer problems?

5. Why is knowledge of remote maintenance tools so important for hot-line technicians?

6. Would you like to be a hot-line technician in a call centre?

7. Have you got an analytical mind to troubleshot problems with hardware of software?

Task 9

Вставьте необходимое слово или несколько слов из рамки и закончите предложения.Insert the right word from the box and finish the sentences.

Troubleshoots; a hot-line technician; remote maintenance tools;

in order to perform his duty; user’s level of computer knowledge;

a maintenance technician or support technician; work stations

1. A person who is in charge of faultless operation of computer systems is called ____________________________.

2. If he or she works at a call centre in a large computer company and helps computer users by phone, he or she is called ______________________.

3. A support technician must have deep knowledge of hardware and software ____________________________.

4. To troubleshoot remote machines is often a difficult task and a hot-line technician must know how to use ________________________ and reconfigure the remote machine.

5. A hot-line technician has to ask users a lot of questions which will depend on the _____________________________.

6. If a maintenance technician performs his duties well, all _______________ function properly.

7. To find the trouble with the computer system, a technical support technician __________________ all the parts and connections of the computer system.