- •Іноземна мова (англійська мова) методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
- •Module 1 Meetings
- •1. What is a meeting? Here are some statements about business meetings:
- •2. Use the following phrases to give a definition of a business meeting:
- •3. What kinds of meetings are there? What does it depend on? (Consider the number of people, people present, formality, time)
- •4. As we can see, meetings come in all shapes and sizes. Meetings also fall into several categories.
- •1. What makes a good meeting?
- •1. What makes a good meeting?
- •3. Structure
- •4. The Process
- •2 Chairing a meeting
- •2. Listen again, paying attention to the role of the chair in the discussion.
- •3. Suggest phrases which could be used by a chairperson in the following situations in a meeting.
- •C hairperson p articipant
- •3 Establishing the purpose of a meeting
- •2. In pairs, prepare a brief opening statement by the chair to introduce the meeting above:
- •1. Meetings vocabulary 1
- •2. Meetings vocabulary 2
- •3. Meetings vocabulary 3
- •4. Chairing a Meeting
- •1 The structure of decision making
- •1. Read the following extract and answer these questions.
- •3 Interrupting and handling interruptions
- •2. Listen again. Number the following interrupting phrases in the order in which you hear them.
- •4. Interruptions can have different intentions:
- •5. There are different ways of handling interruptions.
- •6. Use the skeleton outline on the next page to recreate the entire dialogue with a partner.
- •Introduction – for all participants
- •1. Stating opinion
- •2. Asking for opinion
- •3. Interrupting
- •4. Handling interruptions
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •1. Listen once. Choose the correct answer from the alternatives given.
- •2. Below is part of the tapescript that you have heard. Use your own words to complete the phrases, all of which suggest that a decision needs to be delayed, or more time is needed.
- •3 Ending the meeting
- •1. Read the following text and identify:
- •3. Think about the recording you have just heard. Do you think this ending follows the rules suggested by Haynes above? Suggest ways that this ending could be.
- •I n pairs use the outline below to create a chair's closing remarks for a meeting. To make this more realistic, add names and other details as required. Practice your closing remarks together.
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •3 Ending a meeting
- •1. Six Tips for More Effective Meetings
- •1) Don't Meet
- •2) Set Objectives for the Meeting
- •3) Provide an Agenda Beforehand
- •4) Assign Meeting Preparation
- •5) Assign Action Items
- •6) Examine Your Meeting Process
- •Meetings
- •Structure
- •Chairperson
- •Effective Meetings –Guidelines for Meeting Minutes Formal Meeting
- •The Situation
- •Role a
- •Worksheet
- •Module 2 Negotiations
- •2 Preparation for a negotiation
- •2. Match each of the four aspects of good preparation on the left with why important on the right. If in doubt, check your answer by listening again recording.
- •1 Look at the cartoon and think about these questions.
- •3 Making an opening statement
- •2 Listen again. Complete the following phrases from Stella's opening statement.
- •3 Compare Stella Weng’s opening statement with the situations you made at the beginning of a negotiation.
- •1 Suggest phrases for each of the following at the beginning of a negotiation.
- •2 Try to bring all the phrases above together in a single opening statement.
- •1 Negotiations vocabulary
- •2 Preparing for a negotiation
- •3 About the opening statement
- •1 Bargaining and making concessions
- •1 Read the following extract. According to the writer, are these statements about negotiating true (t) or false (f):
- •2 Read the text again. Identify the following:
- •4 Listen again. Identify examples of language used to link agreement on one issue to agreement on a different issue. Complete the blanks in the sentences below:
- •1 Bargaining and making concessions
- •2 Accepting and confirming
- •1 Types of negotiator
- •2. Dealing with conflict
- •1. Read the text on the next page. How many ways are suggested to reduce conflict in a negotiation?
- •2. Match each of the following to a phrase in the text with a similar meaning:
- •3 Listen to a recording of five different statements. All of these are ways of dealing with conflict. Match each statement with one of the following strategies.
- •4 In pairs, use the given cues to suggest a response to the statements.
- •3 Rejecting
- •2 Complete the following phrases with suitable words. If in doubt, listen again to the last two responses in Exercise 1 above.
- •3 Match a phrase on the left with a phrase on the right which could be used in a similar situation.
- •4 Ending the negotiation
- •1 The words below offer a clear indication of the result of a negotiation. Work with a partner and decide which of these words would indicate a positive outcome and which a negative outcome.
- •1 Dealing with conflict
- •3 Ending the negotiation – without agreement
- •Summary Units 1-3
- •In business, you don’t get what you deserve, you get what you negotiate. What is Negotiation?
- •Types of negotiations
- •Planning negotiations
- •The negotiating process
- •Useful Expressions Negotiating at a glance
- •Методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
1 Bargaining and making concessions
Choose the right alternative from the words in italics.
1. It's okay with us so long as / whereas you can supply the goods by January.
2. If / Unless the specifications are right we'll be happy.
3. We won't pay that price if / unless you increase the quantity.
4. If you ask us to help you then we’ll / we do send someone immediately.
5. If you pay in dollars we had to / will have to pay bank charges.
6. We can offer a discount but only / however if you pay at the time of the order.
7. We can reach agreement unless / on the condition that the price is fixed for two years.
2 Accepting and confirming
A Match the word on the left to the correct meaning on the right.
1. agree with someone a. tie to
2 check (v) b. all right
3 link (v) c. problem
4 issue d. formal written agreement
5 acceptable e. accept what someone says
6 contract f. repetition of something
7 confirmation g. confirm
B Complete the exchanges below with words from the box.
confirm (2) happy think accept contract agree okay reach |
Is that (a)_______?
Yes, fine. We (b)_______.
What do you (c)_______?
We (d)_______ that.
We're (e)_______ with that.
Let's (f)_______ what we have agreed on.
Naturally all this will be in the (g)_______.
Can you (h)_______ this in writing?
We're glad we have been able to (i) _______ agreement.
Unit 3 Not getting what you can
The delicate art of negotiation
1 Types of negotiator
Try to remember the three different types of negotiation described in Unit 13. We may also speak about three types of negotiator: the fighter, the creative negotiator and the one who looks for independent advantage (see the Skills Checklist for this unit).
To find out which one you are, answer the following questions and check your answers with the key at the end.
What type of negotiator are you?
1 Your aim in a negotiation is ...
to find the greatest area of agreement in the joint interests of both parties.
to win and to make the other side lose.
to find the best deal for your side.
2 When the other side is talking you ...
use the information you are hearing to identify weaknesses in the other party.
plan what you are going to say next.
listen with maximum attention.
3 You think that ...
part of the available time must be spent socializing and getting to know the other side.
goodwill is important but the speed of the meeting should be quick and businesslike.
the meeting should get down to business as soon as possible and reach quick decisions.
4 When you speak in a negotiation you ...
make bold and forceful statements, possibly banging on the table.
make carefully considered statements in a calm, controlled voice.
are occasionally forceful and inflexible.
5 If the other side disagrees with you, you ...
try hard to find a creative position by modifying your position.
repeat your demands and will not concede - your objective is to make the other side give in.
reshape your offer without fundamental changes.
6 If the other side states an opinion you disagree with, you ...
tentatively suggest an alternative.
ask for clarification and explanation.
r idicule it with sarcasm.