Контрольные вопросы:

1. Какова структура частного письма?

2. Какие заключительные формулы вежливости в частной переписке вы знаете?

3. Чем отличается заполнение русского конверта от английского?

4. Что требуется при написании делового письма?

5. Какие основные части делового письма?

6. Чем отличается частное письмо от делового?

7. Что обозначает сокращение с/о?

8. Ставится ли восклицательный знак после обращения?

9. Почему не следует обозначать дату цифрами?

10. Какая информация должна быть отражена в CV?

Часть III устная практика

3.1. Oral Practice № 1

Business Correspondence: a Letter of Application.

A Job Interview

Task 1. Read some more information in English about business correspondence:

So, the business letter consists of the following parts:

1. The letter head or heading

Сведения об отправителе, название фирмы или фамилия частного лица, адрес и телефон

2. Inside name and address

Адрес получателя письма

3. The attention line

Если Вы не знаете фамилии сотрудника фирмы, то рекомендуется указать его должность: (Attention: The Personnel Manager)

4. The date

Дата

5. The salutation

Приветствие

6. The subject line

Тема делового письма

7. The body

Основная часть письма

8. The complimentary close

Заключительная часть письма

9. The signature

Подпись

10. The Enclosure

Приложение

1. The letter head or heading

This is normally printed on the paper. It must give all the necessary information: the name and address of the firm, the telephone number, telex and telefax. If the printed heading is absent, the company's address without the name of the sender, is typed on the right side.

2. Inside name and address

This is the address of the person receiving a letter. It is typed on the left against the margin.

The courtesy titles

When we write to a man, we write: Mr. P. Watkins. When we write to a woman we write: Miss J. Harris if the woman is unmarried and Mrs. S. Jenkins if the woman is married. Ms. A. Lewis is either suited for married or unmarried woman. When we write to a man and his wife we write Mr. and Mrs. J. Coweley. If we don't know the name of the person we are writing to, we can write: The Personnel Manager,

When our correspondent holds a special title as Doctor, Professor, Sir, he is addressed by his title and Mr. must not be used. The address is written as follows:

Mr. J. Barney .

9, High Street

LONDON

WIM 4AA

GREAT BRITAIN

BBIC Publications

35, Marylebone High Street

LONDON

WIM 5YZ

GREAT BRITAIN

3. The attention line If the attention line is used it is typed above the salutation line as follows:

Dunn and Chapter Ltd.

The Castle

Brinkley

Hampshire

Attention: The Personnel Manager

Dear Sir,

The reference

This consists of the initials of the person who signs the letter (and often dictates it) and those of the typist. Sometimes other initials are added according to whatever may be useful for the filing system of the firm.

4. The date

The generally accepted way of writing the date is the following:

October 17. 20___

5. The Salutation

This is the greeting with which every letter begins and it must agree with the address.

Place the salutation at the left margin of your letter. Use a comma after it. If you know the name of the person you are writing to, use it in the salutation: Dear Mrs. Smith, Dear Mr. Jones, Dear Miss Wright. If you don't know the name, begin Dear Sir, Dear Madam, Dear Sirs (to more than one person and to all limited companies,); Gentlemen (in American English, with a colon instead of a comma).

5. The subject line

This line is typed immediately below the salutation in the centre. It helps to ensure that the letter is passed without delay to the right person or department:

Dear Sir,

Your order no. 7S58/83

5. The body

As business letters are written on behalf of a firm, use “we” and “our” instead of “my” and “I”. Do not use the short forms “we'll”, “we've” in all formal and business letters. Extra spacing is used between paragraphs to separate different points more effectively. The right margin should be as wide as the 1'eft one. Try to use short sentences and short paragraphs because it is easier to read and understand such a letter.

5. The complimentary close

The complimentary close depends on how well you know the reader: formal, semi - formal, polite but distant.

Leave two spaces below the last line of the body. Write the first word with a capital letter. It must match the salutation.

Salutation	Closure	Comment
Dear Sirs, Dear Madam, Gentlemen:	Yours faithfully ,	Formal
Dear Mr. Francis,	Yours sincerely,	Informal
Dear John,	Yours,	Very informal

5. The signature

Always sign the letter by hand and in ink. Always use the same style. You cannot sign TOM WILSON on one occasion and T. Wilson on another. Do not use a title with a signature. Exception: a woman writing to a stranger should indicate if she is married or not by adding "Mrs" or "Miss" in brackets in front of her signature (Miss).

Alice H. Brooks.

If your signature is illegible, type the name and sign the letter above it. If an employee with special authority signs the letter, use "per pro":

An employee without special authority must use the word "for".

Examples:

Yours faithfully,

per pro. Jackson, Brown & Co.

_________________________

Yours faithfully,

for Sales Manager

10. The Enclosure

If there are enclosures, the word “.... Encl: “ is typed at the bottom left - hand corner, with a short description of the enclosure.

Examples:

..................Encl: Catalogue

..................Encl: Price list

..................Encl: Drawings

If there is more than one document, write:

…………..Encls:

Task 2. Study the lay-out of the business letter again, then write down the answers to the questions given below:

E.g. The main parts of a business letter are heading, reference, inside address, date, attention line, salutation, subject line, close, signature and enclosure.

Business Information Centre London WC LA 2TR Bloomsbury Way Telephone 01242 Telex 436543 DA/MG The Polish Foreign Trade Enterprise TOREX 00 - 356 Warszava ul. Astafaltova 6 December 15, 20___ Attention: Mr. Gorski Dear Mr. Gorski, PRICE LIST Due to worsening rates of exchanges, we produce a new price list. Therefore, may we ask you it your Enterprises is planning any price increase in the near future. Yours sincerely, for Business Information Centre (Ms) D. Anderson Secretary …………. Encl: Price list

Heading Reference Date Attention line Salutation Subject line Close Enclosure

1. What are the main parts of the letter?

2. Where is the inside address typed?

3. Where is the salutation placed?

4. What is the salutation form if you don't know the name of the person you are writing to?

5. Where is the subject line placed?

6. What personal pronouns are used in a business letter?

7. How should the paragraphs be separated?

8. What is the size of the margin?

9. Why is it so important to write: short sentences and short paragraphs?

10. What is the difference between the types of the complimentary close?

11. How should you sign the letter?

12. What does the word Enclosure mean?

Task 3. Add the salutations and the complimentary close:

Model:

If the address is The opening is and the close is 1. If the addresse is the opening is and the close is 2. Miss L. Smith 3. The Manager 4. The sales Department 5. Michael Blake 6. Macdonald Evans Ltd.

Mr. Wilkins. Dear Mr. Wilkins Yours sincerely, Mrs. J. Wilkins ………………. ……………….

Task 4. Write the addresses for the following:

1. Paul Williams who is the Personnel Manager of British Oxygen Ltd. His office is in Richmond, Surrey. The postal code is TW9 1DW.

2. Mayson, Shaw & Sons. Their office is in number 9. Brewer Street and postal code is OX1 1NQ.

3. The London branch of William and Glynn's Bank Ltd. The bank is at St. Martin's Lane and the postal code is CD1 3LG.

4. Williams and Henderson. They've got a small office in Wardour Street, in number 6. They're in the London area and the postal code is WIV 4BI. Write an attention line to say the letter is for Mr. Williams.

5. The Sales Department of J.B. Simpson & Co., Ltd. Their head office is in Leeds, number 16, Milton Drive. Write an attention line to say the letter is for the manager.

Task 5. Set out the following heading, date, inside name and address, salutation, complimentary close correctly, inserting the necessary, capitals and punctuation:

ramsder & co ltd publishers 88 kingsway london we 2 1999-03-07 your ref 465 our ref ws/in h watson esq 25 burnley road blackburn teaching commercial subjects yours faithfully for butterworth & co ltd broadbent secretary

Task 6. Write the following letters paying special attention to their layout:

1. Dear Mr. Jones, Mr. Wolsky, our representative is visiting our customers in Germany and England and will be in London at the beginning of next week. He will telephone you as he arrives to arrange a meeting. Yours sincerely, J.Coke.

2. Dear Mr. Harris, I was very pleased to have the opportunity of meeting you again last week and of discussing, among other matters, our future cooperation, 1 am sending you under separate cover some leaflets which will give you technical details of our products. I should like to extend a formal invitation to you to visit us and see our factories. 1 look forward to meeting you again. Yours sincerely, T. Harrison.

Task 7. Try to read the following text and fill in the blank spaces with the words from the list below:

How to write a business letter

The letter heading gives all necessary __________ about the firm. It is usually ___________ on the paper. If unheaded paper is used, the address __________ the name of the sender is typed on the __________ hand side. The address of the person receiving the letter is typed on the ____________ against the margin. When a letter is written to a man the form “_________” is used. To a married woman we write “________” but “________” is used both for married or unmarried women. The attention line is typed ___________ the salutation. If you don’t know the name of the person you are writing to, begin your letter with “____________” if it is a man, or “__________” if it is f woman. Use “_________” or “_________” when writing to a firm/company. In business letters the sentences and paragraphs should be kept ___________ because it is much easier to read such a letter. The letter usually consists of three __________ . In the first, a writer should refer to ___________ correspondence, confirming the receipt of a letter. In the second, a stating of ___________ should follow. The third and the last should concern the future ____________ suggested by the writer of the letter. The letters should be always signed by _________ and in _______. Since many signatures are illegible it is good practice to _________ the name of the signer and the place his/her signature ____________ it.

hand print above ink previous information Mrs. right Mr. without left

printed Ms. above Dear Sir, Dear Madam, Dear Sirs, Gentlemen short parts facts action

Task 8. Translate the given job specification from English into Russian:

Depending upon the wording of some advertisement, candidates will send to company information about themselves either in the form of a CV (curriculum vitae) or an application form.

Application forms are put together in order to ensure that the information received about a candidate is relevant to the organization’s requirements – this is of particular help to the interviewers, who have all relevant information at their fingertips, can spend less time extracting essential information from the candidate at the interview, and can spend more time assessing the candidate’s personal qualities and attitudes.

On the other hand, CVs (at least those produced by the candidate themselves rather than an agency) enable the candidate to put information about themselves together in more personal way, giving some clues about the personality of the individual.

The amount of detail on an application form will depend on whether the selection is being made exclusively from members of the organization’s staff, or whether applicants are also being sought from outside. For outside applicants, the application form would probably include the following:

the name, address and telephone number of the applicant, date of birth, nationality, education details and qualifications, details of work experience, names and addresses of previous employers, with dates of employment, any special skill relevant to the job (e.g. possession of a clean driving license).

Family details may also be asked for (e.g. whether married, number of children etc.)

Because the CV is prepared by the individuals themselves, there is the opportunity for the candidate to give emphasis to those areas of their career or background which the candidate feels are important. It also, of course, enables them to gloss over any areas they feel might let them down, and the perceptive interviewer will have to learn how to recognize such evasions. No matter what has been included, the CV should not be more than two pages in length.

From the CVs or application forms received, a shortlist should be drawn up of applicants who appear, on the basis of information available, to have the skills and background for the job. In the event of a very large number of applicants, this shortlist may have to be pruned even further, for instance by comparing the relative strengths and weaknesses of the applicants.

The letter of application is also called the covering letter and it is as important as CV. They both provide the first direct contact between a candidate and an employer. If it is not written properly, it can produce a bad impression. Usually it contains 3 or more paragraphs in which you should:

- confirm that you wish to apply and say where you learned about the job;

- say why you are interested in the position and relate your interests to those of the company;

- show that you can contribute to the job by highlighting your most rel­evant skills and experience;

- indicate your willingness to attend an interview (and possibly state when you would be free to attend).

The opening line will be:

'Dear Sir' (addressed to a man)

'Dear Madam' (addressed to a woman)

'Dear Sir or Madam' (if you don't know who you are addressing to) or just

'Dear Mr Brown'/ 'Dear Ms Smith'

Here is a sample of such a letter:

Natalie Smith

11 Blackpool Str.

Alfa Ltd

Kent

14.08.2000

Dear Ms Smith,

I'm writing to you to apply for the position of Public Affairs Associate advertised in the International Herald Tribune last week.

Although I'm presently working for National Trust Fund, it has always been my intention to work in commercial environment. I would particularly enjoy the chance to work for your company and as you will notice on my enclosed curriculum vitae, the job you are offering matches my professional interests. My work experience has familiarised me with the challenges involved in public relations today. I am sure that this together with my fluent knowledge of French would be extremely relevant to the position. I would be pleased to discuss my curriculum vitae with you in more detail at an interview. In the meantime do not hesitate to contact me if you require further information.

I look forward to hearing from you.

Yours sincerely,

Patricia Flynch

11 High Street

Ramsgate EH 2 2LM

Kent

Task 9. Translate the given letters into Russian:

1.

Gentlemen:

I have just read your advertisement in «Smena» for a works manager, and I beg to offer my service for the post. Enclosed, I am submitting a summary of my qualifications and experience, together with copies of three recent testimonials.

The writers of my testimonials have stated that they are prepared to speak for me as regards character, they having known me personally for several years.

I should be pleased to call upon you at almost any time by appointment.

Trusting for a favourable reply to my application.

Yours faithfully,

2.

New York

May 9, 1990

Dear Professor Smirnov,

We are honoured to invite you to participate in our forth­coming conference on Licensing of new technologies to be held October 7-10 in New York City University. The enclosed brochure will give details on papers, speakers, and deadlines for abstracts.

We look forward to your acceptance.

Very truly yours,

Mary L.Brown

3.

76 Straight Rd

Hastings SD5 9HG

England

21 May 2001

Dear Mr. Smith,

I saw your advertisement for an Interpreter in yesterday’s Business magazine. I am interested in the job and I think that you may be seeking someone with my background.

I am fluent in French, German and English. As my degree was in English language and literature and I have spent several years living in England, my command of the language is of near native to native speaker level. I have worked part-time as an Interpreter for a local newspaper for the last two years.

I enclose a copy of my resume. I can generally be reached at 8 (905) - 799-00 02 after 3 P.M. or a message can be left at any time. I look forward to hearing from you soon.

Yours sincerely,

[signature]

Andrey Belov

Task 10. Try to learn how to write a letter of job application, curriculum vitae (CV) = resume (American version), a short written account of your education and past employment

a) Time flies, and one day you will have to seek for the job. Remember the job-winning tips given by some professionals:

How to write a job application

1. Writing in black ink on white unlined paper looks professional.

Put your address, telephone number and date in the top right-hand corner and the name of the person you are applying to on the left, level with the date. Write the company name and address below.

You can possibly type your letter but employers do prefer to see your handwriting. Leave a line between paragraphs.

2. First paragraph - a polite one-sentence opening explanation why you are writing.

3. Tell them you know they are busy people but stress that your CV proves you are worth time too.

4. Describe yourself like a product on sale. List your skills and personal qualities like high motivation, enthusiasm and adaptability.

5. If you have qualifications, list them briefly.

6. Flattery is important, so explain why it's the only firm you want to work for.

7. Ask for an interview. Say you are happy to come in for a chat at any time, even if there are no jobs available now. Thank the reader for their time and remind them you are waiting for a reply. Use "Yours sincerely" if you're writing to a named person and "Faithfully" if you started "Dear Sir/Madam". Sign your letter at the bottom left and print your name clearly below.

Here is an example:

JOB APPLICATION

30 Henry Court

Meadows

Nottingham

No. 92

Dear Sir/Madam

I am writing to enquire about the possibility of employment with your company. I can offer a variety of skills from practical to clerical, any role would suit at present time. I enclose my CV for your attention.

For the past two years I have been engaged in casual voluntary work at Queens Medical Center. This has kept me busy and has led to meeting new people. A position at your company, however, would allow me to resume a working role.

I am adaptable, reliable and willing to retrain. From packing to office work, my past experience may be useful to you, given the opportunity.

If there is a position available at this time, I can be contacted on (telephone №) in the afternoons and would be more than willing to come down for an interview. If not then would you please keep my details to hand for the near future.

Yours faithfully,

YOUR CV (CURRICULUM VITAE)

• Always type it on unlined white paper, preferably a single sheet.

• Write your name, address and telephone number.

• Put your health record, date of birth and marital status.

• In the next section, note down your education. Put any qualifications on the next line.

• Next, detail your work history, starting with your most recent job. Give dates and describe your duties.

• List hobbies and interests and put extra information in a separate section.

• End by saying that two referees are available on request - not naming them leaves you free to choose the best ones for particular jobs. Remember the longer an application, the less chance it has of being read.

• Never send a photo-copied letter - it looks like you don't care.

• Always be positive and never apologize for being You.

CURRICULUM VITAE (CV)
NAME	Bob Edward Bateman
ADDRESS	28 Grow Road in West Clapham
	UK
DATE AND PLACE OF BIRTH	9th September 1968, London
NATIONALITY	British
	Father British, Mother French
EDUCATION	Ripton County School
	Grant College of Further
	Education
	University of Everton
LANGUAGES	English, French
PREVIOUS EXPERIENCE	2 years of a translator for
	publisher of dictionaries
	3 years of teaching English in
	France
INTERESTS	Reading, travelling, art.

RESUME
1. NAME/SURNAME	Mariana Smirnova
2. AGE	14 October, 1974
3. MARITAL STATUS	Single
4. CONTACT TELEPHONE	412 70 81
5. LANGUAGES	English (fluent) - translating,
	interpreting and negotiating skills
	German (basic)
6. EDUCATION	A fourth-year student at the
	evening department of the Institute
	of Foreign Relations (MGIMO)
	International Economy
7. COURSES AND PROFES-	1994-1995
SIONAL TRAINING	Typing and computer courses
	1994-1995
	Interpreting courses
8. WORK EXPERIENCE	1992-1995 - JSC, Securities
	Assistant General Director 1995 -
	MADI Institute (Automobile
	Institute, Economics department)
	Translator/Interpreter, Office
	Assistant
9. SALARY HISTORY	$ 700 per month including lunch
10. COMPUTER SKILLS	Word for Windows, EXCEL,
	Norton Commander
11. PREVIOUS EXPERIENCE	1. Oral and written translation
	2. Travel arrangement
	3. Meetings and negotiations
	arrangement
	4. Business letters and contracts
	making
	5. Carrying out administrative
	duties about the office
	6. Working with clients, marketing
	experience
12. INTERPERSONAL	Good communication skills,
QUALITIES	energetic, well-organized, flexible.
	friendly, honest, responsible,
	intelligent

b) Be aware of some hints (advice) on how to behave during an interview.

An interview

1. Before you read the text below think of the questions you might be asked during an interview:

1. yourself 9. your strong points

2. your family 10. your weak points

3. your education 11 adaptability

4. your friends 12. flexibility

5. your hobbies 13. responsibility

6. your previous job 14. ambition

7. your interests and talents 15. your failures and experience of

8. business you plan to have overcoming them

2. What kind of questions would you like to ask the interviewer? Think of the possible questions concerning:

1. your future job 4) your promotion

2. your staff members 5) your duties

3. your salary 6) possible difficulties (problems)

How to behave during an interview

It's evident that getting a job depends on many factors, among them writing correctly a job paper application, CV or resume and your behaviour during an interview. The latter is often the best and often the most important stage in getting a job.

Interviews may be conducted by one or by several people. The interview is the opportunity for the applicant to project his/her personality and convince the interviewers of his/her suitability for the job.

1. Pay attention to the way you are dressed. When you are properly dressed you demonstrate respect and consideration for those with whom you interact. Your hairstyle, nails and choice of cosmetic will contribute to your appearance. Your clothing should meet the requirements of business style. It's very important that in your suit you should feel comfortable.

2. Be ready to speak about yourself. Your words should contain something to make people take notice of you. Describe briefly your experience at the previous job, good results you achieved there.

3. A standard question you may be asked - "Why are you looking for a job?" You should be ready to speak about the reasons which sound convincing.

4. You should organize your thoughts logically, have self-confidence, never distort facts and try to persuade people to your way of thinking.

5. You must be ready to answer some unexpected questions: "What are your strong points?" and "What are your weak points?" Your speech should be illustrated with clear examples. When speaking about your failures or mistakes be sure to emphasize the conclusion you have drawn after analyzing your failures and what they taught you. Just remember that the experience of overcoming failures and analyzing the mistakes is valuable for the company.

6. You may be asked what you can do for the company or how you see your future duties. You should learn as much as possible about the company you are dealing with. If possible quote concrete figures or examples so that the interviewer can appreciate the extent of your contribution.

7. What salary are you expecting? Think of concrete figures - you should base your answer on the average salary of other employees with your qualification.

8. Be ready for practical tests - if you apply for a job as a salesmanager you may be asked to sell something or to express your opinion on settlement of some conflicts in a hypothetical situation.

9. At the end of the interview you may ask some questions. You have to understand better what your future job will entail, what possible difficulties there are in store for you, what the other staff members are like.

10. Some more advice:

1. Never be late. Even if you came too early, it is better to walk around outside rather than bother the interviewer with the problem of what you should do for the next 20-15 minutes.

2. Remember your speech should be more than the words you use. How you say sometimes is not as important as what you say.

3. Be yourself - just speak the way you speak with your friends.

Try to overcome your nervousness. You can learn to control your nervousness rather than let it get you down. Try to accept nervousness as a natural way of helping you to be alert and do your best. Remember it is normal and natural for you to be a little nervous. During your speech smile and try to change your facial expression to convey the emotions that you feel. A smile coupled with good posture can work wonders.

4) Much attention should be paid to eye contact. You should not look at the floor or at the ceiling. Look in the eyes of the people you are talking to.

Your speech is certain to be enthusiastic and lively.

c) Now think-what kind of person you are.

You may use the following words to describe yourself and other people:

to be reliable to be well-organized to be intelligent

to be adaptable to be flexible to be loyal

to be energetic to be friendly to be professional

to be hardworking to be honest to be ambitious

to be experienced to be responsible to be communicative

to be modest to be patient to be sensitive

to be practical to be independent to be romantic

to be punctual to be sociable to be helpful

d) What do we mean

1) when we say that a person is:

- reliable, hardworking, sociable, helpful, ambitious, friendly, professional, experienced?

2) when we say that a person is:

- unreliable, dependent, unfriendly, inexperienced, dishonest, indifferent, unsuccessful, irresponsible, helpless, inflexible?

e) Translate the following words and if you can say in what context you can use them:

to apply to advertise to interview

application advertisement an interview

applicant advertiser interviewer

interviewee

to employ to appear to suit (a suit)

employment appearance suitability

employer to disappear suitable employee

Task 11. Yesterday your friend and you read the following advertisement in the newspaper "City Times".

Junior Accountant

Accountant requires assistant, preferably with previous experience. As the firm has many clients in Europe, fluency in English is essential.

Good salary and benefits are offered.

Write to the Personnel Manager, Box 2613, RBM company,

27 Green Street, Star City, Dreamland

1. Both of you got very much interested. Read the letter of application written by your friend and find the most important ideas in it.

The Royal Hotel

5 Blue St Star City

Dreamland

12th April 1999

Personnel Manager

RBM Company

27 Green Street

Star City Dreamland

Dear Sir,

I would like to apply for the position of junior accountant which you advertised in yesterday's "City Times". I am a student of the Economics Department and I have been bookkeeping at my father's firm for two years. I speak good English and feel that I am qualified to fill your position.

Please send any application forms that you want me to fill in and let me know if you want an interview.

Yours faithfully

2. Write your own application letter following the model below and the letters in a) and b).

Адрес и телефон отправителя

Дата отправления

1. кому адресовано

2. должность

3. название фирмы

и её адрес

Обращение

Текст письма

Заключительная часть

Подпись

Task 12. You've received a letter from RBM Company in which they request you to send your curriculum vitae (CV, i.e. brief personal history

.

а) Study the CV of your friend which provides the most important information about the applicant.

Name	Andrew Silvery
Address	15, Pan Street
	Austen, Texas,
	USA
Telephone №	512 4732 986
Place of Birth	Zurich, Switzerland
Nationality	American
Marital Status	Single
Age	22
Education	High School,
	Chicago University
Languages	Fluent French besides
	The mother tongue
	English
Previous Experience	2 years in father’s office
Interests	Travel, music, windsurfing

b) Prepare your own CV.

Task 13. Write letters of application for the following positions:

1. Accountant: up to 35, degree in Finance/Economics; spoken English

Knowledge of GAAP accounting, software. Preparing accounting documentation & reporting to Chief Accountant. Preparing docu­ments for tax authorities, salary calculation. Contact with the banks for operations and follow up. Salary up to $500.

2. Chief of Department of Bank Currency Operations:

30 - 40; university degree in Finance; fluent English; over 3 years experience in currency operations and international payments. Salary $1000 + bonus.

Tel: 978 – 6842

tel/fax: 978 - 8092

Task 14. Make up a dialogue of your own. A student-interviewer fills in the interview report form.

Task 15. Read and try to reproduce the following job interview.

Ms Flynch: May I come in?

Mr Smith: Yes, please. You must be Ms Flynch. I've got your CV and letter of application. What's your background?

Ms Flynch: I've got an engineering degree from Imperial College and Diploma in Public Relations from London Cham­ber of Commerce. Three-year experience with Sheffield silver-works and two year experience in public rela­tions.

Mr Smith: That's fine. But you've got an excellent job. Why do you want to change it?

Ms Flynch: Commercial work attracts me more. It is active and imagi­native. Besides I'm commuting to my present job.

Mr Smith: I see. Do you have any references?

Ms Flynch: Yes, I do.

Mr Smith: Fine. We'll let you know about the results in two weeks.

Ms Flynch: And will this job include any perks? Are there chances for promotion?

Mr Smith: Yes, you'll have a car. The starting salary is 250 pounds a week.

Task 16. Take part in the role play: “Several days ago there appeared an advertisement for a job in the newspaper "Moscow Times." Some of you decided to apply for this job while the others are going to be interviewers. The applicants will have to write application letters and their CVs and later they will be called for an interview one at a time. Finally, the successful applicant is called back into the interview room and offered the job”.

Book-keeper

A well-established British company requires a book­keeper/secretary for their new office in Moscow.

The book-keeper/secretary must be bilingual in Russian and English and experienced in computer science.

Competitive salary with a challenge to grow.

Write enclosing CV to

Mr. J. Smith

School House

Halshead Road

Paynton

BVG 8MN.

The list of roles

1. INTERVIEWER, the head of the Personnel Department.

2. INTERVIEWER, the Personnel manager.

3. APPLICANTS.

The description of the roles

John (Irene) Smith, the head of the Personnel Department

Before interviewing the applicants look through their CVs and application letters, decide what questions to put, be ready to explain about the job advertised and to say what the person will have to do. The contract is for one year. You are looking for someone aged 20-30. You think that a man is more suitable for the job and that the person should be friendly and have a nice personality.

Experience is not of vital importance - you have your own training program. Analyze the results of the interviews, choose the most suitable applicant and announce your decision to the applicants.

Paul (Nora) Williams, the personnel manager

Before interviewing the applicants, look through their CVs and application letters, decide what questions to put, be ready to explain about the job advertised and to say what the person will have to do. You are supposed to take notes (name, appearance, general impression, speech, answers to questions - you could give each applicant points out of ten for each of the above). Offer applicants to put questions to you. You think that the person should have some experience, must be energetic, ambitious and enthusiastic. You are interested in the results of his studies. Analyze the results of the interviews, discuss them with your colleagues, choose the most suitable applicant and announce your decision to the applicants.

Applicants

You are to use your own names and background. If you like you can add some details, write an application letter. Be ready to answer the questions of the interviewers and to put your own questions about the job. Do not forget to say "Congratulations" to the person who finally gets the job.

3.2. Oral Practice № 2

Business Correspondence. Information Letter.

Going on a Business Trip

Task 1. Read a letters of business correspondence.

Mr Petrov

General Director

Beta Ltd

Dear Mr Petrov,

I would like to inform you that a delegation of two people from our company will arrive in Moscow in the end of October.

I would be grateful if you could arrange their visit to some of the development laboratories to see the equipment in operation. I thank you in advance for your cooperation.

Yours faithfully,

Christian Baker

Note! No abbreviations can be used in business letter.

Task 2. Read a dialogue about a business trip and try to make up your own dialogue:

Chris: Do you like the idea of taking a month's trip to Moscow?

Susan: What? You are kidding!

Chris: No. First of all I must say it will be a business trip. The com­pany wants us to visit some of our operations.

Susan: You mean we'll have meetings about the new computer we are developing?

Chris: Yes, one of the development laboratories is in Moscow. The company has got an office there.

Susan: Is it a joint venture?

Chris: Yes, it is.

Susan: It'll be very exciting.

Task 3. On your arrival to foreign countries you are asked to fill in either a landing card or an entry card:

a) You have arrived in Dreamland and received an entry card. Look it through, find the part to fill in and complete it following the instructions given.

b) You have arrived in Washington, DC. The customs officer asks you to fill in the entry card. Here it is:

Task 4. Write an information letter about your arrival in London. You are coming to get acquainted with a new line of hi-tech equipment. Discuss the business trip with your colleague.

Task 5. Telephone your English colleagues and make all necessary appointments. Use the patterns bellow and those from the previous units:

not to be in the office for a moment; to leave a message for smb; to phone back; to connect with; to make an appointment; could you put me through to smb?; I'm sorry; I am fully booked for that day; could you come over to the office tomorrow?; can I confirm the appointment; would it be too much to ask you to arrange a trip to . . . ?; I'm sorry he is in a conference now; etc.

Task 6. You are enjoying your holiday in Dreamland together with your group-mates.

1. One of them wrote a postcard to his friend in the States. Study the envelope carefully.

Ann Smith 67th Dreamers' Hotel, Star City, Dreamland

Philip Briggs 25 Timber Circle Denton, TEXAS 76205 USA

b) You also have friends in the States and Great Britain who would be glad to get news from you. Write their addresses on the envelope. Some information about them:

Helen Black lives in the USA (code 10213), in the state of New York, in Brooklyn, the name of the street is Lincoln Drive, 10.

Peter Williams lives in England, in the county of Kent in a small town of Sittingbourne, Hobart Gardens, 16.

Write your home address to get an answer.

Sender’s address

Recipient’s address

c) Fill in the gaps in your letter to Helen with what you want to say.

17 June 1998

Dear_________________________________________ ,

I am on holiday in ____________________________________________

with __________________. We are ______________________________

English. I have three ____________________________ a day.

The weather is _______________________ , and we are having a____________ time. Yesterday we went to ____________________

And I saw ___________________________. Sometimes we play __________________________ .

See you soon.

With love

_________________

Task 7. You've received the following information about the seminar you are interested in and plan to take part in it. Read the advertisement and fill in the necessary form.

IWMS 13

Vancouver, Canada

GET READY FOR THE BEST INTERNATIONAL WOOD MACHINING SEMINAR YET! THIS YEAR'S CONFERENCE WILL BE TRULY INTERNATIONAL. WE ANTICIPATE PARTICIPANTS FROM AT LEAST 18 DIFFERENT COUNTRIES AROUND THE WORLD.

YOU WON'T WANT TO MISS THIS EXCITING LINE-UP. IF YOU HAVEN'T REGISTERED FOR THE SEMINAR YET, BE SURE TO DO SO IN THE NEAR FUTURE.

June 17- 20, 2007

Please fill out and return this form with your payment to:

mail: 13th International Wood Machining Secretariat Conference Centre 5961 Trade Union Boulevard Vancouver BC V6T 2C9 CANADA

tel: [phone]

fax: [phone]

e-mail: [e-mail] ubc.ca

Please send this form to the address above and not to the IWMS-13 Coordinator. Please type or print in block letters. Please use one form per registration.

Personal Information:

□ Dr. □ Professor □ Mr. □ Ms. □ Other________________
Family Name:
First Name:
Position:
Address:
City:		Province/State		Postal Code
Country:
Telephone:
	Include Country/Area/City Codes
Fax:
	Include Country/Area/City Codes
e-mail:
Smoking Preference □ Smoking □ Non-Smoking

Task 8. On your traveling to foreign countries you are asked to fill in the Customs Declaration. Look it through and try to complete it following the instruction given.

3.3. Oral Practice № 3

Enquiry Letters. Making Plans

Task 1. Read in English some information about an enquiry letter:

An enquiry letter states the aim of the letter and conditions on which the author would like to achieve the aim. (for example, the name of equipment; its quality and quantity; the model; the terms of delivery; the price)

Mr. Hemingway

Export Manager

Primrose & Co

Dear Mr. Hemingway,

We are much interested in the new line of gold extraction adver­tised by you in the recent issue of 'The Metallurgy'. The adver­tisement however, does not give sufficient information about the specifications, price, and terms of delivery.

Therefore we should appreciate further details as soon as possible. We hope to establish long-term business relations with your com­pany and look forward to hearing from you soon.

Sincerely yours,

Vincent Robins

Task 2. Translate a dialogue.

Ben: Hi, Susan. Haven't seen you for ages. How are things?

Susan: Great. We are busy with a new line of gold extraction.

Ben: Sounds interesting. Are you going to apply for a patent soon?

Susan: Yes, we are. We are preparing the necessary papers now.

Ben: And how about the market research?

Susan: Oh, there is a good market not only here but abroad, as well.

Ben: Then I advise you to start a good promotional campaign.

Susan: Without doubt. Sorry, I must dash now.

Ben: Bye then, it was nice to meet you again.

Task 3. Write an enquiry letter about a new model of PC. Use the phras­es given above and some additional phrases like:

We require; we are regular buyers of; we are in the market for;

we learned from . . . that you are exporters of;

could you send us your quotation for . . . ;

please, inform us what is the price of your new model/ what are your terms of delivery.

Task 4. Make up a dialogue. You and your friend are making plans to set up a new business. Use the phrases from the dialogue given above and some additional patterns:

to go into business with smb; to get along well; to run a risk in one's busi­ness; to be liable; to invest money; to contribute skills/name/reputation; to distribute profits and losses; to share profits and losses equally; the pro­duction targets; to keep abreast of.

Task 5. Complete the following letters:

1.

Box R.137 Bedford Hotel “The Times” St.George’s Sq.,

London, E.C 4

16th Dec. 19…

Dear Sir,

With reference to the situation advertised in the “Times” of today I beg to make Application for the vacancy in question.

I am 28 years old and possess all the necessary qualifications for the post. My length of service in that line is ………………………………………………..

…………………………………………………………………………………

Faithfully yours, …

2.

Dear Sir,

We shall feel obliged if you will send us, by return of post………………………………………………………………………………

I enclose my address in the sincere hope that you will answer as soon as possible, …………………………………………………………………………..

I remain, my dear Sir,

Yours ever truly, …

3.

16, Fleet Str.

London, E. С.,

June, 9th 2004

My dear old,

I have just received your letter of the 6th inst. As I have ...............……………………………….………………………………………

With kindest regards, believe me to be,

Your sincerely, ….

Task 6. Here is the form for graduate level study abroad (oзнакомьтесь с предложенной формой по прохождению стажировки за границей). Try fill in it correctly

Task 7. Write a reply to the letter. Apologize for the delay and give rea­sons for it: some of the documents are irreplaceable and you can give only copies.

3.4. Oral Practice № 4

Letter of Confirmation. Visiting a Plant.

Letters of Сonfirmation Either Acknowledge Receiving of a

Document or Confirm the Previous Arrangement. Using E-mail

Тask 1. Read a letter of confirmation.

Mr. Hemingway

Export Manager

Primrose & Co

21.10.1996

Dear Mr. Hemingway,

We thank you for your fax of 19th Nov. this year informing us about the possibility to visit your plant.

We are pleased that we have established business relations with you and hope that our cooperation will be to the mutual benefit.

Yours faithfully,

David Copper

Task 2. Try to remember the rules for writing e-mail messages.

a) How to write E-mail messages in English

In fact, there are no rules for writing e-mail messages in English. But it will probably help if you write clearly and concisely. However, the English writer, George Orwell, gave these rules for writing effectively.

THE RULES OF EFFECTIVE WRITING (by George Orwell)

• Never use a metaphor, simile or other figure of speech which you are used to seeing in print.

• Never use a long word when a short one will do.

• If it is possible to cut a word out, always cut it out.

• Never use the passive where you can use the active.

• Never use a foreign phrase, a scientific word or a jargon word if you can think of an everyday English equivalent.

• Break any of these rules sooner than saying anything outright barbarous.

b) According to George Orwell's rules, what is wrong with these sentences?

One of our highly-qualified, dynamic sales and marketing representatives will make your acquaintance over the next two weeks.

You will be visited by one of our salespeople during the next two weeks.

c) How do you think George Orwell would write these two sentences?

Task 3. Delete as many unnecessary words as possible from this e-mail message, while keeping the meaning.

From: Brain de Glanville

For: Mr Adebayo

My dear Mr Adebayo,

I was informed early today by your colleague, Jane Rodber, that your company is now ready to consider our proposal. It goes without saying that I'm delighted to hear this news. However, I will be on vaca­tion in Berlin for the next four days and so regrettably during this period I will not be available to attend personally to any queries that you may have.

Notwithstanding the above, you will be telephoned by my secretary to arrange a little rendez-vous after my return when I hope this matter we can be discussed further.

May I say that very much I look forward to meeting you,

With best wishes,

Brian de Glanville

Task 4. Rewrite the remaining text according to Orwell's rules. (Change foreign words to English ones, change passive verbs into active ones, etc.)

Task 5. Compare your version to the version given below. Which do you think is better? Explain why.

Dear Mr Adebayo,

Your colleague, Jane Rodber, told me that you are now ready to consider our proposal. Of course, I'm delighted to hear this news. However, I am on vaca­tion for the next four days and so won't be able to deal personally with any queries until I get back.

My secretary will call you to arrange a meeting after my return when I hope we can discuss the matter further.

I look forward to meeting you,

With best wishes,

Brian de Glanville

Task 6. Microserfs is a novel about a group of young computer programmers who work for the giant soft­ware company, Microsoft. Here, one of the characters talks about his experience of e-mail. How does this compare with your experience of e-mail?

• I'm an e-mail addict. Everybody at Microsoft is an addict. The future of e-mail usage is being pioneered right here. The cool thing with e-mail is when you send it, there's no possibility of connecting with the person on the other end. It's better than phone answering machines because, with them, the person on the other line might actually pick up the phone and you might have to talk.

• Typically, everybody has about a 40% immediate cull rate — those pieces of mail you can delete immediately because of a frivolous tag line. What you read of the remaining 60% depends on how much of a life, the more mail you read.

Task 7. Translate an E-mail message sent to a friend. Pay attention to the abbreviations often used in such messages

From: slaney.morris@lucky To: [e-mail]

Subject: There you are

Hey there! New job is good but v. hard work. Right now, I'm in tunnel vision

mode, trying hard to impress my new boss.

I really meant to send you a message the other day to say what fun I had at

the show last week. Your friend was GR8. Next time, I must bring my

friend, Lizzie, who would really enjoy it. You'd like her too - she's a lot of

fun. BBL.

See you soon and TNX,

Slaney

Task 8. Read the dialogue.

Hemingway: Before I show you round the plant I'd like to give you some basic information about what we are doing here. As you may know, our plant is the biggest manufacturer of machinery.

Visitor: And what's your total annual output?

Hemingway: We produce about . . . machine-tools every year.

Visitor: Do you export much?

Hemingway: Quite enough considering our home needs, around 40%.

Visitor: How many workers does your plant employ?

Hemingway: About 2000. They work in 3 shifts.

Visitor: And what about new technologies?

Hemingway: The plant is highly mechanized and automated. Now we'll go round the office block. Here you'll find all administra­tive departments: Sales, Accounts, Personnel and Market Research. This way, please.

Visitor: Your plant is fantastic.

Task 9. Make up a dialogue of your own using the models.

a) You are a Russian visitor to an American plant. The Managing Director shows you around.

b) You are showing American colleagues round your plant. Use the model, given above and the following phrases.

How do you like the plant?

What's the capacity of your plant?

Recently two extensions have been built and this has considerably increased the production capacity.

I'm glad to welcome you to our plant.

I'd like to bring up one small point.

Are you thinking of using . . . ?

What can you say about environmental protection?

Task 10. Take part in the role play:

a) More and more people are concerned about environmental problems. There appear a lot of articles in newspapers. There are special movements for environmental protection, "Green Peace" is among them. A lot is being done at the government level. But all the decisions taken should be based on scientific research. That is why conferences on ecological problems are very important not only for the specialists but to the public as well. The International Conference "The Environmental Problems Today" will be held in Dreamland.

Participation

You can use your own name if you like. Prepare your business card (first name, last name, profession, address, telephone number, the institution you represent).

Choose one of the topics from the list you are especially interested in. (If necessary you can add your own.)

Topics

1. Air pollution.

2. Water pollution.

3. Noise pollution.

4. Pollution in cities.

5. Pollution by industries.

b) Read the invitation you have received and fill in the registration form.

The Environmental Problems Today

25-27 May 2008

Hotel Hilton, 20 Bush Avenue, Star City, Dreamland

The conference is designed to give you the information you need on the important issues of environmental protection in your industry. The conference will provide you with solutions to your questions; you will also get a chance to address the audience on challenging issues of ecology.

Please send your registration card and summary of your report.

c) Prepare the text of your report, visual aids, handouts and the necessary equipment using the materials given or which you can find yourself.

d) On your arrival at the conference find the programme and make your report. Listen to other speakers, put at' least three questions to some of them.

Chairman

According to the official programme of the conference you are to open it pointing out the importance of the event, its main goals, the number of the participants. You are to introduce all the speakers, to conduct all the competition and to close it.

This is the way you may open the competition:

LADIES AND GENTLEMEN! DEAR FRIENDS!

WE HAVE GATHERED HERE TO……………………………………….

WE ARE VERY PLEASED WITH THE FACT THAT ………………….

PEOPLE OF DIFFERENT PROFESSIONS FROM ........ COUNTRIES TAKE PART IN OUR CONFERENCE.

LET ME INTRODUCE ……………..... FROM ................

HE/SHE IS…. BY PROFESSION ….

3.5. Oral Practice № 5

Letters of Gratitude. At a Business Meeting

Task 1. Translate the following letter:

Mr. Hemingway

Export Manager

Primrose & Co

Dear Mr. Hemingway,

I have just returned home and would like to thank you most sincere­ly for your hospitality and a very useful excursion around the plant. I would much appreciate your return visit to our plant and hope to be of similar assistance to you when you come.

Thank you very much again for one of the most enjoyable visits we have had to your country. We look forward to extending our cooperation.

Yours sincerely,

Task 2. Read and try to remember the following useful sentences:

I would like to thank you most warmly

Thank you ever so much for ...

This is to thank you very much for ...

Thank you for doing so much to make our trip to ... interesting and fruitful

Thank you for contributing so much to make our stay so pleasant and resultful

I am very grateful for your generous hospitality

I hope I shall be able to reciprocate your kindness

Task 3. Read and reproduce a dialogue

At a Business Meeting

Hemingway: Good morning, everybody. We have two points on the agenda today. Point 1 is our visit to Moscow to get acquainted with the work of the Steel Plant. We have been offered a quite interesting programme. You all have it. Do you want to put forward any proposals or amend­ments? Well, who'd like to start the ball rolling?

John: May I begin? First of all I am strongly for the cooperation which seems to be mutually beneficial. Being Per­sonnel Manager I would like to know more about their labour regulations.

Hemingway: All right, John. We'll notify our Russian colleagues about that. Who's next?

Bill: As far as I am Production Manager, I'm interested in their annual output, modernization of production and like.

Hemingway: I think it is all on the programme.

Bill: Yes, but I'd like to discuss it in detail.

Hemingway: All right. I'm interested in the sums allocated for im­proving the workshops. And now let us discuss Point 2: improving office accommodation.

John: I have a suggestion. Let us vote on this issue. I think we are all in favour.

Task 4. You have just returned from a business trip. You've been per­fectly welcomed and the hosts have shown you everything you wanted. Write a letter of gratitude.

Task 5. You have invited your business partners to visit your plant. Write the letter of confirmation saying that you look forward to their visiting the plant October 21.

Some useful phrases:

- in confirmation of our conversation of June 1st;

- we confirm our fax (telex, telephone conversation) by this letter;

- we are pleased to confirm . . .;

- we confirm our agreement reached by telephone today.

Task 6. Here are two jumbled letters. One is written to a friend and the other is an information letter to a firm. Both letters were writ­ten by Susan Key. Her friend is called Jenny Collins. The address of the firm is Beta Ltd, 33 Regent Str., Kent CT 5VH. Decide which sentences go with which letter. Think of the address, salutation and endings. Write replies to both let­ters:

Yours faithfully, Susan Key.

I would like to tell you that we have received the last copy of your bulletin.

I'm writing to tell you I've lost the copy of the bulletin, you've landed to me.

I'm looking forward to seeing you soon.

I am also glad to inform you that we should be honoured to meet you at our premises.

We look forward to seeing you soon.

Dear Ms Beecher.

I'm really sorry, and will try to replace it as soon as I can.

I hope you'll find time at last to visit us at our new home.

Love, Susan.

I would be grateful if you come.

Please, inform us about your arrival in advance.

It'll be great and we'll have a grand party.

There are good opportunities for our cooperation.

Dear Jenny!

Task 7. In the following letter select the item that is more formal

Dear Mr. Kents,

(Thanks/Thank you) for your letter of 20 July. As I am sure you will (under­stand/appreciate) I am (most upset/very sorry) to (hear/learn) that you (were unable to/could not) send me the documents that I (need/require) for my (job/work). I do hope to (get hold of/obtain) them by the end of the month. I can not (complete/finish) my research without them. I (hope/trust) that you will be able to post them (immediately/straight away). (Should you have/ If you have) any difficulties in doing it, please (inform me/let me know). I (look/am looking) forward to hearing from you. Yours (sincerely/devoted), Robin Hazard

Task 8. Take part in the role play:

You are presiding at a business meeting. Among the participants there are: a Chief Accountant, a Production Manager and an Export Manager. You are discussing the export of machinery, price, terms of delivery. First fix the agenda of the meeting.

3.6. Oral Practice № 6

Written Test

1. Расположите части делового письма в правильном порядке

А) FOOD MACHINES

1) 6 August 2005

2) Dear Mr. Sawyer

3) James Sawyer, Sales Manager, Electro Ltd, Perry Road Estate, Oxbridge UN54 42KF.

4) 6 Pine Estate, Bedford Road, Bristol, UB28 12BP Telephone [phone]

Fax [phone]

5) I look forward to hearing from you. Yours sincerely, Simon Tramp Sales Manager. Thank you for your letter. I am afraid that we have a problem with your order. Unfortunately, the manufacturers of the part you wish to order have advised us that they cannot supply it until November. Would you prefer us to supply a substitute, or would you rather wait until the original parts are again available?

В) FOOD MACHINES

1) 6 Pine Estate, Bedford Road, Bristol, UB28 12BP Telephone [phone] Fax [phone]

2) James Sawyer, Sales Manager, Electro Ltd, Perry Road Estate, Oxbridge UN54 42KF.

3) 6 August 2005

4) I look forward to hearing from you.

Yours sincerely,

Simon Tramp

Sales Manager

5) Thank you for your letter. I am afraid that we have a problem with your order. Unfortunately, the manufacturers of the part you wish to order have advised us that they cannot supply it until November. Would you prefer us to supply a substitute, or would you rather wait until the original parts are again available?

6) Dear Mr. Sawyer,

2. Ответьте на вопросы, пользуясь информацией на конверте

А)

New Jersey Power Company 5695 South 23 Road

(1) Ridgefield, (2) NJ 08887

(3) Mr. Frederick Wolf

Director of Marketing

(4) Smith Printing Comr. 590

(5) Sixth Avenue Milwaukee. (6) WI 5321

1. What is the ZIP Code in the return address?

2. What is the ZIP Code in the mailing address?

3. Who is the addressee?

4. What town does the letter come from?

5. What is addressee’s company name?

6. What is the street name in the mailing address?

Варианты ответа:

1) WI 53216

2) Smith Printing Company

3) Mr. Frederick Wolf

4) Ridgefield

5) 590 Sixth Avenue Milwaukee

6) NJ 08887

В)

1. What is the ZIP Code in the return address?

2. What is the ZIP Code in the mailing address?

3. Who is the addressee?

4. What town does the letter come from?

5. What is addressee’s company name?

6. What is the street name in the mailing address?

Варианты ответа:

1) Mr. Frederick Wolf

2) 590 Sixth Avenue Milwaukee

3) Smith Printing Company

4) WI 53216

5) Ridgefield

6) NJ 08887

3. Определите правильную стандартную последовательность разделов резюме

Варианты ответа:

1) References

2) Skills

3) Professional experience

4) Education

5) Personal Details

6) Activities

4. Выберите слова или сочетания слов для заполнения пропусков так, чтобы они отражали особенности оформления служебной записки

(1) _____ : Secretarial Supervisor

(2) _____ : Claire McElroy

(3) _____ : Demonstration of new office equipment

The (4) _____ of Smart Equipment will visit us on 28 April to demonstrate their new computer and fax-machine which you are sure to be interested in. Please arrange the time to meet him so that all your staff could be present.

(5) _____

Варианты ответа:

To

From

Subject

C.M.

Sales Manager

5. Представьте, что вас пригласили работать в качестве специалиста в определенной области (инженера, доктора, юриста и т.д.) в одно из известнейших предприятий США. Напишите письмо о вашем согласии или отказе от этого предложения.

6. Напишите заявление о приёме на работу на должность инженера и пр. в одно из предприятий Великобритании.