829. Unit VIII

831. BUSINESS ENGLISH

833. Writing resume

835. Ex. 1 Read the resume and write down your own.

837. The sample of the successful resume in English

839. John Doe

840. Address: Ekaterinburg,

841. Telephone: [phone],

842. E-mail:

843. Personal Information:

844. Date of birth: April 5, 1981 Marital status: single Nationality: Russian

846. Objectives:

847. A position of Credit Department Specialist

848. To use my special knowledge and professional experience in a banking sphere to full potential.

850. Work Experience:

851. 04/2004 – to date: JSC Russian Global Industrial Corporation Financial Department Specialist, Ekaterinburg.

852. Collection and handling of budgets for affiliate companies Consolidated budget process and control Making reports for CEO and shareholders Correspondence and negotiations with foreign customers

853. 06/2003 – 08/2003: JSC Ural Metro Bank Credit Department Economist of the 1st category, Ekaterinburg.

854. Credit operations with physical entities Consulting, reception of documents, client’s creditworthiness evaluation Customers’ record management

855. 05/2001 – 06/2003: JSC Ural Metro Bank 2nd category specialist of Currency Settlements Department, Ekaterinburg.

856. Correspondent accounts management (loro and nostro). Opening of correspondent accounts; SWIFT foreign currency transfers

857. Receipt and transfer of funds by “Contact” payment system (for physical entities without banking accounts)

858. Investigations Аccounting reports for Central Bank of RF

859. 04/2001 – 05/2001: JSC Ural Metro Bank Accountant of Currency Settlements Department, Ekaterinburg Foreign currency accounting operations Customers service by client-bank system

861. Education:

862. 10/2003 – to date: Ural State;Technical University UPI, Ekaterinburg Postgraduate student of the Faculty of Economics and Management

863. 09/1998 – 06/2003: Ural State Technical University UPI, Ekaterinburg Faculty of Economics and Management, Specialization: Finance and credit. Honors Degree

864. 09/2002 – 10/2003: Ural State Technical University UPI, Ekaterinburg Institute of Advanced Training , Specialization: Bank Management and one month special course in France: Bank Credit Mutuel and High Business School of Grenoble (L’Ecole Superieure des Affaires de Grenoble, France );

865. 09/1988 – 06/1998 English Language — lyceum # 2, Ekaterinburg

867. Professional Skills:

868. Software: Microsoft Word, Excel, Access, Power Point, Internet Explorer, Outlook Express, IBSO, SWIFT. Driver’s license, personal car, 4 years experience.

871. Foreign languages:

872. English (Intermediate) (Technical translation certificate) French (Intermediate)

874. Personal Skills:

875. Responsible and hard-working person, good decision making, administrative, communicational and interpersonal skills.

877. Hobbies:

878. Tourism, aerobics, books (history novels).

880. Ex. 2 Read the text.

882. Recommendations for resume writing

884. Whether it’s fair or not, having a resume gives you an air of credibility. Writing a resume doesn’t have to be all that difficult, so there is no reason not to do it. It’s something that can take an hour or less of your time, and the benefit of being able to submit a resume is well worth the time it’ll take you to write it up. Most employers will admit that those that have resumes attached to their applications are more attractive, so make yourself more attractive by writing a resume.

885. In addition to writing a resume you’ll also want to write a great cover letter. A cover letter is something that you will attach to the resume to explain what you are applying for and why. Writing a cover letter should be an easy and straightforward process and will help give your resume even more professional credibility.

886. If you are intimidated by the idea of writing a resume, that’s still not a reason not to have a resume to give to employers. There are actually professional resume writers out there that can take your information and format it so that you’ll have a very effective resume. In fact,

887. if you’ve never written a resume before and you aren’t sure how to start the process, you can learn a lot by having one written for you.

889. Resume writers actually specialize in writing resumes for individuals that need help presenting themselves well on paper to prospective employers, so there is no reason to feel shy or uncomfortable about approaching a professional resume writer.

892. Interview

894. Ex. 3 Read the sample of a dialog.

896. Interviewer: Can you tell me about your responsibilities at your last job?

897. Candidate: I advised customers on financial matters. After I consulted the customer, I completed a customer inquiry form and catalogued the information in our database. I then collaborated with colleagues to prepare the best possible package for the client. The clients were then presented with a summarized report on their financial activities that I formulated on a quarterly basis.

898. Comment: Notice the amount of detail necessary when you are talking about your experience. One of the most common mistakes made by foreigners when discussing their former employment is to speak too generally. The employer wants to know exactly what you did and how you did it; the more detail you can give the more the interviewer knows that you understand the type of work. Remember to vary your vocabulary when talking about your responsibilities. Also, do not begin every sentence with "I". Use the passive voice, or an introductory clause to help you add variety to your presentation

899. Interviewer: When can you begin?

900. Candidate: Immediately.

901. Candidate: As soon as you would like me to begin.

902. Comment: Show your willingness to work!

904. Ex. 4 Read the text and make up a dialog.

906. Most common sample questions

• Tell me about yourself.

907. Make a short, organized statement of your education and professional achievements and professional goals. Then, briefly describe your qualifications for the job and the contributions you could make to the organization.

• Why do you want to work here? or What about our company interests you?

908. Show the interviewer your interest in the company. Share what you learned about the job, the company and the industry through your own research.

• Do you prefer to work by yourself or with others? The ideal answer is one of flexibility. However, be honest.

• What salary are you expecting? You probably don't want to answer this one directly. Instead, deflect the question back to the interviewer by saying something like: "I don't know. What are you planning on paying the best candidate?" Let the employer make the first offer. However, it is still important to know what the current salary range is for the profession. Find salary surveys at the library or on the Internet, and check the classifieds to see what comparable jobs in your area are paying. This information can help you negotiate compensation once the employer makes an offer.

910. Additional sample questions

911. Questions about your Qualifications

912. What is important to you in a job?

913. What motivates you in your work?

914. Questions about your Work Experience

915. What have you learned from your past jobs?

916. How does your previous experience relate to this position?

917. Questions about your Education

918. How do you think your education has prepared you for this position?

919. Why did you choose your major?

920. Ex. 5 Read the text.

922. A. First Impressions

924. The first impression you make on the interviewer can decide the rest of the interview. It is important that you introduce yourself, shake hands, and be friendly and polite. The first question is often a "breaking the ice" (establish a rapport) type of question.

925. This type of question is common because the interviewer wants to put you at ease (help you relax). The best way to respond is in a short, friendly manner without going into too much detail. Here is some examples correct responses:

926.  

927. Interviewer: How are you today?

928. You: I'm fine, thank you. And you?

929. OR

930. Interviewer: Did you have any trouble finding us?

931. You: No, the office isn't too difficult to find.

932. OR

933. Interviewer: Isn't this great weather we're having?

934. You: Yes, it's wonderful. I love this time of year.

935. OR

936. Interviewer: Did you have any trouble finding us?

937. You: No, the office isn't too difficult to find.

938. Here are some examples of incorrect responses:

939. Interviewer: How are you today?

940. You: So, so. I'm rather nervous actually.

941. OR

942. Interviewer: Did you have any trouble finding us?

943. You: As a matter of fact it was very difficult. I missed the exit and had to return via the highway. I was afraid I was going to be late for the interview. (No, the office isn't too difficult to find.)

944. OR

945. Interviewer: Isn't this great weather we're having?

946. You: Yes, it's wonderful. I can remember this time last year. Wasn't it awful! I thought it would never stop raining!

948. B.Getting Down to Business

950. Interviewer: Tell me about yourself.

951. Candidate: I was born and raised in Milan, Italy. I attended the University of Milan and received my master's degree in Economics. I have worked for 12 years as a financial consultant in Milan for various companies including Rossi Consultants, Quasar Insurance and Sardi and Sons. I enjoy playing tennis in my free time and learning languages.

952. Candidate: I've just graduated from the University of Singapore with a degree in Computers. During the summers, I worked as a systems administrator for a small company to help pay for my education.

953. Comment: This question is meant as an introduction. Do not focus too specifically on any one area. The above question will often be used to help the interviewer choose what h/she would like to ask next. While it is important to give an overall impression of who you are, make sure to concentrate on work related experience. Work related experience should always be the central focus of any interview (work experience is more important than education in most English speaking countries).

954.  

956. Interviewer: What type of position are you looking for?

957. Candidate: I'm interested in an entry level (beginning) position.

958. Candidate: I'm looking for a position in which I can utilize my experience.

959. Candidate: I would like any position for which I qualify.

960. Comment: You should be willing to take an entry level position in an English speaking company as most of these companies expect non-nationals to begin with such a position. In the United States, most companies provide many opportunities for growth, so don't be afraid to start from the beginning!

961.  

962. Interviewer: Are you interested in a full-time or part-time position?

963. Candidate: I am more interested in a full-time position. However, I would also consider a part-time position.

964. Comment: Make sure to leave open as many possibilities as possible. Say you are willing to take any job, once the job has been offered you can always refuse if the job does not appeal (not interest) to you.

965. Interviewer: Why do you want to work for Smith and Sons?

966. Candidate: After following your firms progress for the last 3 years, I am convinced that Smith and Sons are becoming one of the market leaders and I would like to be part of the team.

967. Candidate: I am impressed by the quality of your products. I am sure that I would be a convincing salesman because I truly believe that the Atomizer is the best product on the market today.

968. Comment: Prepare yourself for this question by becoming informed about the company. The more detail you can give, the better you show the interviewer that you understand the company.

970. C. Interview

972. -Come in. Pleas, take as it.

973. -Thank you.

974. -I’ am Rose Ripper, by the way. PR manager.

975. -Christine Belly, you’re looking for a temporary office work.

976. -That’s right.

977. -How old are you, Christine?

978. -I am 18.

979. - That’s rafter young for a kind of responsibility we give people. What experience have you told?

980. -Well I ‘we just left school actually. And I am looking for a job between now when I go to college.

981. -If does not sound a sit we can help, Christine. You see our clients are very demanding specially when if comes to a new office technology.

982. -Oh, that is no problem. I look extra classes in office skills at school.

983. - That’s good. Perhaps you’d like to outline what you have been doing?

984. -I started by learning keyboard skills. Then I went on to learn about work processing and database management. Would you like to see my certificates.

985. -Very impressive. You seen very qualified from the technical point of view. But how well do you thing you’ll get along with people in an office?

987. Ex. 6 Listen to the recording “Business Communications”.

1. Pre-listening exercises

990. The following words are found in the conversation - office supplies, fax, brochure, service, computers, answering machines. What do you think is the main topic of the conversation?

2. Listening exercises

993. Key vocabulary

• brochure (noun): pamphlet, small booklet - Could you send me a brochure of your laptop computers?

• detail (verb, also noun): to explain - The manager decided to detail his recent visit to our parent company.