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Раздел 3. Основы профессионального обучения

Тема 3.1 Речевой этикет

3.1.1 Телефонный разговор

75. Переведите следующие фразы, употребляемые при телефонных разговорах.

A. Giving a call

Hello. …….…………………………………………………..……………………

Mary here. ……………………………………………………………………….

Mary speaking…………………………………………………………………….

My name is Mary…………………………………………………………………

May I have a word with Linda? …………………………………………………..

Is Linda there, please?...............................................................................................

Would you tell her I rang?........................................................................................

May I leave a message? …………………………………………………………..

Could you take a message?......................................................................................

I'll call (ring) back. ………………………………………………………………

Would you ask her (Linda) to call back? ………………………………………….

Sorry, I have the wrong number. …………………………………………………

Sorry, wrong number …………………………………………………………….

It's a bad line; I'll hang up and phone again……………………………………….

I called earlier but the line was engaged (busy). …………………………………

B. Receiving a call

Hello? ………………………………………………………………………………

Who's that speaking?.................................................................................................

Who's calling, please?................................................................................................

Is that Mary?..............................................................................................................

I'll just see if she's in……………………………………………………………….

Linda is not here……………………………………………………………………

Linda is out at the moment…………………………………………………………

Linda’ll be in after lunch………………........……………………………………..

Linda can't take the phone now……………………………………………………

Linda, that's for you………………………………………………………………..

Linda, you're wanted on the phone………………………………………..

Hold the line, please……………………………………………………………….

Hold on, please……………………………………………………………………

Hang on a moment………………………………………………………………..

Can I take the message?...........................................................................................

Would you like to leave a message?.........................................................................

Hi, Mary, it's me, Linda……………………………………………………………

Linda here………………………………………………………………………….

76. Прочитайте следующие диалоги, переведите их на русский язык.

1.

А. Hello. Is this four-seven-three-one-four-five-oh (173-14-50)?

В. Speaking

A. Could I speak to Mr. Briggs?

B. One moment, please. Who shall I say is calling?

A. Mr. Pride

2.

A. Is this 223-42-49?

B. Sorry, wrong number.

A. Sorry

B. That’s all right.

3.

A. British Leyland. Mr. Jones office.

B. Good afternoon. Could I speak to Mr. Jones, please?

A. Sorry, Mr. Jones is out now. Will you leave a message?

B. Please, tell Mr. Jones, Richards from Glasgow called about a contract.

4.

A. Russell speaking.

B. Good afternoon, Mr. Russell. This is Richards from Glasgow Light Engineering.

A. Good afternoon, Mr. Richards.

B. I was wondering if we could meet for lunch tomorrow.

A. Certainly.

B. Then the Ritz Grill at one.

A. Be there.

5.

A. Good morning. I’d like to make an appointment with Dr. Olson.

B. Certainly, Madam. Is Thursday 10 o’clock convenient for you?

A. Yes, that’ll do all right.

77. Прочитайте следующие диалоги, переведите их на русский язык и добавьте пропущенные реплики.

1.

Alice: Hello?

Dan: .................................................................................................................

Alice: Oh, hi, Dan. How are you?

Dan: ..................................................................................................................

Alice: Sally is out at the moment. Can you call back after five?

Dan: Sorry, …………………………………………………………………...

Alice: Would you like me to take a message?

Dan: Yes, please. ……………………………………………………………...

Alice: OK, I'll ask Sally to call you.

Dan: ..................................................................................................................

Alice: Goodbye.

2.

Alice: .................................................................................................................

Pauline: Pauline here. Is Robin there, please?

Alice:................................................................................................................

Robin: Hello, ………………………………………………………………....

Pauline: Oh, is that you, Robin? I didn't recognize you. It's a very bad line, I'll phone again.

(Robin hangs up.) The telephone rings again.

Robin: Hello. …………………………………………………………………...

Pauline: Yes, I can hear you much better now. I'm calling to tell you that the first class tomorrow has been cancelled. We're beginning at 9:15.

Robin:…………………………………………………………………………….

Pauline: You're welcome. See you tomorrow.

Robin:……………………………………………………………………………..

3.

1. A. Hullo, is this 218-34-37?

B. ………………………………………………………………….……

A. Could I speak to Mr. Bridges?

B………………………………………………………………………..………

A. Black from Black & Co.

B……………………………………………………………………….………

4.

A. Is this Glenwood Hospital?

B……………………………………………………………………………….

A. The manager is out at the moment. Can I give him a message?

B………………………………………………………………………..……….

5.

A. Is this Glenwood Hospital?

B………………………………………………………………………….…..

A. Sorry

6.

A. Dr. Brown’s office. Hold the line, please. (Moment later)

Yes, what can I do for you?

B………………………………………………………………………………..

A. Just a moment, I’ll put you through.