- •While you were out
- •Message
- •Delegation visit — things to do
- •23 The aim of the Business Today’ competition was to reward
- •While you were out
- •Message
- •Telephone message
- •23 How did the stock market perform today?
- •Telephone notes
- •Delivery note
- •23 The advantage of the first company is
- •23 The senior management team at Sandfords believe staff training is important because
Telephone notes
Re: Sales Literature for Paris Show
30 more copies of the (5) ________________________________ catalogue needed.
Correct the wheel (6) ________________________________ for children’s cycles on page 3 of the leaflet.
Query re missing (7) ________________________________ for lightweight touring cycles.
Send order forms for (8) ______________________________.
Conversation Three
(Questions 9—12)
• Look at the form below.
• You will hear a customer telephoning a company about a delivery.
Delivery note
Customer: Planet Design Shops
Order No: 300571
Address for delivery: (9) __________________________________________
Instructions for driver:
Parking available in (10) ______________________________.
Give (11) ____________________________________ to customer.
Collect old (12) _________________________ from customer.
PART TWO
Questions 13—22
Section One
(Questions 13—17)
• You will hear five short recordings.
• For each recording, decide what action the speaker is proposing.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay the recordings.
13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________ |
A attracting investment B revising salaries C withdrawing a product D reviewing prices E increasing production efficiency F reducing rental costs G replacing equipment H introducing incentives |
Section Two
(Questions 18—22)
• You will hear another five recordings.
• For each recording, decide what the speaker’s reason was for accepting their present job.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay the recordings.
18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________ |
A modern offices B salary offered C location of company D opportunity to travel E reputation of company F training opportunities G working hours H benefits package |
PART THREE
Questions 23—30
• You will hear the Purchasing Manager of a manufacturing company giving a presentation to senior management about four possible new suppliers.
• For each question (23—30), mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.
23 The advantage of the first company is
A the size of the factory. B the competence of the MD.
C the production capacity.
24 The speaker is concerned that the first company lacks
A sufficient firm orders. B fully trained staff.
C reliable distributors.
25 The speaker was initially impressed by the second company because of
A its relationship with employees at the mines.
B its access to the raw materials needed.
C the methods it designed for checking safety in the mines.
26 The second company has problems because
A air transport has limited capacity.
B the road networks are underdeveloped.
C the seaport is too far away.
27 The third factory visited by the speaker
A is owned by a workers’ co-operative.
B was established by a haulage company.
C has financial support from the government.
28 The components manufactured by the third factory
A do not reach the required standard.
B are not accompanied by a guarantee.
C do not match product specifications.
29 The final company visited by the speaker
A has rapidly gained a world-wide reputation.
B has recently increased its production area.
C has received a loan to improve technology.
30 The speaker recommends the final company because
A it has agreed to reduce its prices for large orders.
B it can produce goods within the required timescale.
C its products passed the inspection test she carried out.
Test 4 LISTENING 40 minutes (including 10 minutes’ transfer time)
PART ONE
Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One
(Questions 1—4)
• Look at the form below.
• You will hear a woman leaving an answerphone message for a company.
Telephone Message for Max Jacobs
Message from Alison Gates of Merland Healthcare:
Would like us to develop a (1) _________________________ for them.
Recommended by a (2) __________________________________
Alison Gate’s email address: agates@ (3)______________________________.com
Please arrange to meet her and the (4)______________________________________ at Merland’s.
Conversation Two
(Questions 5—8)
• Look at the notes below.
• You will hear a marketing manager reporting on sales of a product.
MusicMate Cassette Player
Success of the product is due to low cost of (5)_____________________________________________________
Sales are currently highest in (6)______________________
We need new (7) ________________________________, but too expensive
Recommended strategy: increase (8)_________________
Conversation Three
(Questions 9—12)
• Look at the notes below.
• You will hear a woman phoning for information about a meeting.
NOTES
Shareholders’ meeting
Location: (9) _____________________________________________
Requirements
• Seating for: (10) _______________________________________
• Equipment: five (11) _____________________________
two OHPS
• Photocopied materials: agenda
(12) ___________________________________
PART TWO
Questions 13-22
Section One
(Questions 13—17)
• You will hear five short recordings.
• For each recording, decide which opinion the participant gives about a seminar.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay the recordings.
13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________ |
A The topic was already familiar. B The venue was disappointing. C It increased my confidence. D It was too short. E The presentation was boring. F It was good value for money. G I made some important contacts. H Some participants were unfriendly. |
Section Two
(Questions 18—22)
• You will hear another five recordings.
• For each recording, decide which aspect of business the speaker is talking about.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay the recordings.
18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________ |
A staff turnover B cost control C market trends D cash flow E exchange rates F labour supply G customer service H product distribution |
PART THREE
Questions 23—30
• You will hear a discussion between two consultants, Christina Shaw and David Yates, about a management training programme for a company called Sandfords.
• For each question (23—30), mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.