- •1. TABLE OF CONTENTS
- •2. QUALITY CONTROL
- •2.1 INTRODUCTION TO QUALITY
- •2.2 PRACTICE PROBLEMS
- •3. STATISTICAL PROCESS CONTROL
- •3.1 CONTROL CHARTS
- •3.1.1 Sampling
- •3.1.2 Creating the Charts
- •3.1.3 Maintaining the Charts
- •3.1.4 The s-Chart
- •3.1.5 Interpreting the Control Charts
- •3.1.6 Using the Charts for Process Control
- •3.1.7 Practice Problems
- •3.2 CONTROL CHARTS FOR ATTRIBUTES
- •4. INSPECTION FOR QUALITY
- •4.1 ACCEPTANCE OF LOTS
- •4.2 SCREENING
- •4.3 THE COST OF SAMPLING
- •4.4 SINGLE/DOUBLE/MULTIPLE SAMPLED PLANS
- •4.5 OPERATING CHARACTERISTIC (OC) CURVES
- •4.5.1 Practice Problems
- •4.6 MIL-STD-105D AND ANSI/ASQC Z1.4-1981
- •4.6.1 Practice Problem
- •4.7 ANSERED QUESTIONS
- •4.8 UNANSWERED PROBLEMS
- •4.9 QUALITY CONTROL PROJECTS
- •4.9.1 Measuring for Quality Control
- •4.9.2 Evaluation of Metrology Equipment
- •4.10 ANSWERS TO SELECTED PROBLEMS:
- •4.11 QUALITY CONTROL FORMS
- •5. QFD (QUALITY FUNCTIONAL DEPLOYMENT)
- •5.1 REFERENCES
- •6. DETERMINING CAUSES OF PROBLEMS
- •6.1 CAUSE AND EFFECT DIAGRAMS
- •6.1.1 Process Diagrams
- •6.2 PARETO DIAGRAM
- •6.3 MATRIX ANALYSIS
- •7. TOTAL QUALITY CONTROL
- •8. W. EDWARD DEMING’S 14 POINTS
- •9. TOTAL QUALITY MANAGEMENT (TQM)
- •10. PROCESS CAPABILITY
- •11. SIX SIGMA QUALITY
- •12. DESIGN OF EXPERIMENTS
- •12.1 OVERVIEW
- •12.2 n-FACTORIAL
- •13. TAGUCHI METHODS
- •14. REFERENCES
- •15. DESIGN OF EXPERIMENTS
- •15.1 OVERVIEW
- •15.2 n-FACTORIAL
- •15.3 PRACTICE PROBLEMS
- •15.4 REFERENCES
- •17.1 PRACTICE PROBLEMS
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14022 - symbols used in labelling
14023 - testing and verification methods for labelling
14024 - methods used by labelling teams
14031 - methods for evaluating environmental performance
14041-14044 - life cycle assessment
14041 - code of practice
14042 - inventory
14043 - impact analysis
14044 - improvement analysis
14050 - terms and definitions
14060 - inclusion of environmental aspects in product standards
•As with ISO9000 the basic process is,
1.Make a decision to obtain certification.
2.Plan the preparation process (possibly hire a consultant).
3.Assess current practices.
4.Make required changes.
5.Document the corrected system.
6.Request a certification visit.
7.The certification team visits to ensure compliance.
8.Certification may be granted.
9.Internal audits and updates done as called for in ISO14000 documents.
10.Occasional visits to ensure compliance to renew certification.
17.1 PRACTICE PROBLEMS
1.Give examples of local companies that would be well suited to different ISO certifications. a) ISO 9001
b) ISO 9002 c) ISO 9003
2.List 5 types of companies that might seek ISO 14000 certification. State why they would need the certification.