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redirect_to :action => "view_tickets"

end

else

flash[:message]= "Login unsuccessful"

@msg = "Login Failed!<br>"

end

end

end

def open_ticket

@user = User.find(:first :conditions => {:id => session[:user][:id]}, :limit => 1)

@categories = Category.find(:all,:limit => 100)

#@statuses = Ticketstatus.find(:all)#not implemented yet

end

def save_post

if request.post?

flash[:message]= ""

#----------Add Post to Ticket----------------------

#add the ticket text to the tick

@ticket_text = Tickettext.new()

@ticket_text.text_content = params[:ticket][:text_content]

@ticket_text.user_id = session[:user][:id]

@ticket_text.ticket_id = params[:ticket][:ticket_id]

@ticket_text.post_type = "user-post"

if @ticket_text.save#save the text

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> Your post was added successfully!</font><br>"

else

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> There was а problem saving your post!</font><br>"

end

#--------------------------------------------------

#flash[:message] << "#{params.inspect} <br><br><br> #{@ticket.inspect} <br><br>@ticket.id: #{@ticket.id}<br>params[:ticket][:ticket_id]: #{params[:ticket][:ticket_id]}<br>params[:ticket][:status]: #{params[:ticket][:status]} "#for debugging

redirect_to :action => "view_tickets"

end

end

def update_ticket_status

@ticket = Ticket.find(params[:ticket][:ticket_id] :limit => 1)

flash[:message]= ""

if(@ticket.ticketstatus_id == params[:ticket][:ticketstatus_id]) #they didn't actually select а new status

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> You must choose а NEW ticket status!</font><br>"

109

else #they did select а new status, proceed normally

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02070743.00569-01 12 01

if(@ticket.update_attribute(:ticketstatus_id, params[:ticket][:ticketstatus_id]))

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> Your ticket status has been changed successfully!</font><br>"

end

redirect_to :action => "view_tickets"

end

end

def view_tickets

@user = User.find(:first :conditions => {:id => session[:user][:id]} )

@categories = Category.find(:all)

@tickets = Ticket.find(:all :conditions => { :user_id => session[:user][:id]}, :limit => "100")

end

end

#----------------------------------------------------------------------------------------------tech_controller.rb

class TechController < ApplicationController

before_filter :authenticate_user, :except => [:index :login, :create_new_user] #make sure the user is supposed to be here

#I'm adding individual make_log's to whatever controller should have them instead.

#after_filter :make_log, :only => [:create_ticket :update_ticket_status, :update_account, :change_password, :save_post] #log the action

def ajax_post_box

render :layout => false

end

def test

end

def authenticate_user

if session[:user].nil? #There's definitely no user logged in

flash[:message]= "<font color=red><image src=\"/images/icon_failure.png\">You are not logged in or а tech!</font><br>"

redirect_to :action => "index"

else #there's а user logged in, but what type is he?

@user = User.find(session[:user][:id]) # make sure user is in db, make sure they're not spoofing а session id

if(@user.type_id == 2)

# They are cool. Let them through.

else

flash[:message]= "<font color=red><image src=\"/images/icon_failure.png\"> You are not logged in as а Tech!</font>"

redirect_to :action => "index"

end

end

end

def index

110

end