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else

flash[:message]= "<font color=red><image src=\"/images/icon_failure.png\"> You are not logged in as а admin!</font>"

redirect_to :action => "index"

end

end

end

def collapse_ticket

render :layout => false

end

def create_new_category

@category = Category.new(params[:category])

@category.id = params[:category][:id] #set the id of the record manually

flash[:message]= ""

if @category.save

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> The Category was successfully created!</font>"

else #save failed

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> There was а problem creating the category!</font><br>"

@category.errors.each do |key,value|

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\">Error: (#{key})....#{value}</font><br>"#print errors

end

end

redirect_to :action => 'edit_ticket_categories'

end

def create_new_status

@status = Ticketstatus.new(params[:status])

@status.status_type = "general" # for now...

@status.id = params[:status][:id] #set the id of the record manually

flash[:message]= ""

if @status.save

flash[:message] << '<font color=green><image src=\"/images/icon_success.png\"> The Status was successfully created!</font>'

else #save failed

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> There was а problem creating the status!</font><br>"

@status.errors.each do |key,value|

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\">Error: (#{key})....#{value}</font><br>"#print errors

end

end

redirect_to :action => 'edit_ticket_statuses'

end

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def create_new_user

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@user = User.new(params[:user])

# render :text => @user.inspect

flash[:message]= ""

if params[:user][:password]!= params[:user][:password_confirmation] #password doesn't match!

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> Passwords do not match!</font><br>"

else

if @user.save

flash[:message] << '<font color=green><image src=\"/images/icon_success.png\"> User was successfully created!</font>'

else #save failed

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\"> There was а problem creating your account! Below are details. </font><br>"

@user.errors.each do |key,value|

flash[:message] << "<font color=red><image src=\"/images/icon_failure.png\">Error: (#{key})....#{value}</font><br>"#print out any erro$

end

end

end

redirect_to :action => 'add_user'

end

def create_ticket

if request.post?

@user = User.find(session[:user][:id])

if params[:ticket][:category]== "none"#category is blank

flash[:message]= "Please Specify а category.<br>"

else#everything's cool so far...

#Create Ticket object and populate---------------------

@ticket = Ticket.new(params[:ticket])

@ticket.ticketstatus_id = 1

@ticket.user_id = session[:user][:id]

if @ticket.save#save ticket & text in db.

flash[:message]= "<font color=green><image src=\"/images/icon_success.png\"> Your ticket was successfully created!</font><br>"

#Create Tickettext object and populate-----------------

@ticket_text = Tickettext.new()

@ticket_text.text_content = params[:ticket][:text_content]

@ticket_text.user_id = session[:user][:id]

@ticket_text.post_type = "user-post"

@ticket_text.ticket_id = @ticket.id

if @ticket_text.save#Add the text to the ticket

flash[:message] << "<font color=green><image src=\"/images/icon_success.png\"> Your post was added to the ticket successfully!</font><br>"

flash[:message] << "<font color=green><image src=\"/images/icon_info.png\"> <b>Your new ticket number is: #{@ticket.id}</font>"

redirect_to :action => 'view_tickets'

else #tickettext save failed

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flash[:message]= "There was an error when adding your post to the ticket!"