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22. What would you say in these situations?

  1. You are at the hotel reception and the receptionist tells you that they are packed full.

  2. You want to stay in a hotel for three nights next week with your wife / husband. You phone the hotel.

  3. You phone the hotel to confirm your reservation.

  4. You are at the hotel reception and you are planning to leave in half an hour.

  5. You want to wake up at 7 a.m. but you don’t have an alarm clock.

  6. You have some dirty shirts. You phone the maid (the valet).

  7. You have a drink in the hotel bar. The barman asks you how you want to pay.

  8. You want to order your breakfast to your room. You phone the maid.

  9. When you turn on the shower in your bathroom the water comes out very slowly. You phone the maid (the receptionist).

  10. Your room overlooks the noisy street. Explain to the receptionist why you want to change it.

  1. Answer the following questions:

  1. Where do you usually put up when you go on business (travel for pleasure)?

  2. In what way can you make a reservation?

  3. What information would you give the hotel manager (or the reception clerk) if you were booking a room by letter?

  4. What personal data do you give when filling in the arrival card?

  5. Is the identity card or the passport required when one wants to register at a hotel?

  6. Why are guests asked to leave their keys at the reception counter when they go out?

  7. How much does one pay for a room at a hotel? What does the price depend on?

  8. Is accommodation cheaper if the guest makes a longer stay?

  9. What services do hotels offer besides accommodation?

  10. Is it necessary to have full board at the hotel or is it possible to have partial board?

24. Study these problem situations. Discuss or dramatize them.

1. Late at night you arrive at the hotel with which you have reserved a room. The sleepy reception clerk says he can’t find your reservation and the hotel is full. He says you had better wait till tomorrow morning. Some guests are supposed to sign out at 10 a.m.

2. You have been staying at the hotel for five days. You think that it isn’t a very happy place to stay in. Everything here is getting on your nerves – the chambermaids shout loudly every morning, they don’t change bed linen in time, the steward is careless, the desk-clerk never does what you ask him to. You want to sign out but you have paid in advance for ten days.

25. Read and translate the text:

The choice of accommodation available in Britain is vast. It includes hotels, inns, “ bed and breakfasts” and farmhouses – the list goes on. Stay at a castle that has been converted into a hotel, or at a historic country inn with low, wood-beamed ceilings - at some establishments you can even sleep in a four-poster bed! Wherever you stay you’ll be pleased with the quality, friendly service and value for money.

Britain’s large town and city hotels offer every comfort that you would expect – central heating, bedside radio, TV, coffee-making facilities and private bathrooms. There will be a restaurant and bar (sometimes several) on the premises. An increasing number of hotels have leisure facilities for their guests - swimming pools, tennis courts, small golf courses and saunas, for example.

Others have local arrangements for pony-trekking, golf, fishing, sailing and so on. Hotels and restaurants are obliged by law to display current prices prominently.

For real value of money accommodation, a friendly welcome and the best chance to meet the British, try a “ Bed and Breakfast” (B&B for short). You will find B&B in towns, resorts and villages throughout Britain. Some are private houses; others are old-world country pubs, yet more are farmhouses. You don’t need to book …just look for the sign saying B&B and walk up and knock at the front door.

Guest houses in seaside towns and other tourist centers are slightly more expensive but have more bedrooms and bathrooms.

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