- •Ділова іноземна мова Завдання, які треба виконати до заліку:
- •§ 4. Знайомство з фірмою. Структура фірми. Типи взаємин на фірмі
- •Структура фірми
- •Загальна структура
- •1 . Read and translate the dialogue At the company office
- •2. Translate the sentences
- •3. Translate into English
- •4. Read and translate the text Business structure
- •5. Translate the dialogue into English
- •§ 5. У відрядженні Замовлення номеру в готелі. Купівля квитка на потяг, літак Замовлення номеру в готелі
- •Вам знадобиться
- •Інструкція:
- •1. Read and translate the dialogue
- •I'd like a single room.
- •2. Уявіть, що Ви у Лондоні бажаєте зупинитись у готелі. Сформуйте свої відповіді на репліки клерка
- •3. Complete the dialogue
- •§ 6. Ділова телефона розмова
- •Read and translate the text
- •2. Read the dialogues
- •3. Read and discuss the telephone conversation. Write out the unknown words
- •§ 7. Ділова кореспонденція. Структура ділового листа. Лист-запит
- •1 . Read and translate the text
- •2. Fill in the missing pronouns: somebody, anybody, nobody, everybody, anything, something, nothing, everything
- •3. Складіть лист-запит в англійську компанію Avon:
- •4. Складіть лист-пропозицію компанії Avon на Ваш лист-запит
- •§ 8. Види ділових листів
- •1 . Read and translate the text
- •2. Exercise your grammar. Fill in the missing pronouns: much, many, little, few, a little, a few
- •3. Study new business proverbs:
- •4. Read one of the examples of a business letter. State to what type it belongs to
- •§ 9. Електронні засоби зв’язку. Факс. Телекс
- •1 . Read and translate the text
- •2. Complete the dialogue
- •3. Read and translate the text. Write out the unknown words The Telex
- •4. Decode the following two telexes
- •5. Change the following message into telex
- •6. The following telexes have just come to you. Paraphrase them verbally and choose the correct action to be taken in the questionnaire
- •§ 10. Інтернет. Електронна пошта
- •1 . Read and discuss the text. Write out the unknown words
- •Internet
- •2. Make the following sentences complete
- •3. Read and discuss the text. Write out the unknown words
- •4. Rewrite the letter; substitute the phrases in bold type with more suitable ones for e-mail correspondence. Don’t hesitate to omit unnecessary information
- •A “smiley” is a symbol in the Internet to express your emotions. What is the meaning of the following symbols?
- •§ 11. Конференції. Презентації
- •Поняття презентації та її призначення
- •§ 12. Анотації
- •1. Read and translate the text
- •Example
- •2. Look at the examples of the resume. Find two scientific articles and make the resume to them
- •§ 13. Реферат
- •§ 14. Доповідь
- •§ 15. Обговорення доповіді
Read and translate the text
How to use telephone in the USA
Telephones in the USA are of three types: personal, business and pay. Personal phones are found in houses and apartments and are used by simple dialing of touching the necessary number.
Phones in a large business office or university may have a special system where a code (usually an "8" or a "9") must be dialed before the required number. Pay phones require no code. You merely place a quarter (or sometimes more) in the phone and wait for the dial tone. No additional money is needed if the call is a local one. To reach the operator for assistance you should usually dial "o". For emergency assistance-fire, police, ambulance - you should dial "911" from any U.S. phone (except a business phone where you need to dial a "9" and then "911").
If you need to make a long distance call from a public phone on the street and have no money press a "0", an operator will answer and you ask her / him to place a collect call : you tell the number you are calling and your name.
A collect call means that a person you are calling pays for the call.
2. Read the dialogues
Telephone etiquette
1. Don't make a call before 8 o'clock a.m. and after 10 o'clock p.m. Pay attention at the difference of time in countries.
2. When you ring up to your partner don't play "Guess who?". Introduce yourself at once.
3. Be always polite and use only polite words (very often) . When you ring up say :
"Good morning" till 12.00 a.m.
"Good afternoon" till 16.00 p.m.
"Good afternoon" till 22.00 p.m. at once
4. You should not stop the conversation over the telephone in case you didn't begin it.
5. Do speak over very important secret information, discuss questions over the telephone.
A telephone talk with Mr. Wilson
A: One - two - seven - eight - nine - two - four.
K: Hello! Is this Mr. Wilson and Co?
A: Quite right. What can I do for you?
K: May I speak to Mr. Wilson, please. My name's Kirilov.
A: Please hold on a moment.
W: Hello, Mr. Kirilov. Wilson here. What can I do for you?
K: I've got a few questions to ask you about the new model. When can I see you about it? Tomorrow?
W: Certainly. At seven, if that's convenient for you.
K: Yes, it's quite all right. Till tomorrow, then. Bye!
W: Bye.
3. Read and discuss the telephone conversation. Write out the unknown words
Making an Appointment
Secretary: Two-four-nine; double eight-double two.
Mr. Ivanov: I would like to make an appointment with Mr. Jeffries. This is Mr. Ivanov speaking.
Secretary: Oh, yes, Mr. Ivanov. Good morning. I'll get his schedule. Are you there?
Mr. Ivanov: Yes.
Secretary: When would you like to come, Mr. Ivanov?
Mr. Ivanov: Tomorrow, if possible.
Secretary: I’m afraid he's tied up tomorrow. Is it urgent? If it is, perhaps we could fit you in somewhere.
Mr. Ivanov: No, it isn't that urgent. Is the day after tomorrow possible?
Secretary: What time would you like to come?
Mr. Ivanov: As late as possible in the afternoon.
Secretary: I’m sorry, that afternoon's full too. How is Friday afternoon at five?
Mr. Ivanov: Yes, that’s perfect, thank you. Good-bye.