Standards of performance

Aim: To inform, entertain, and care for visitors and enhance their experience

• Establish a welcoming 15) ……… with the group by smiling when you greet the group and introducing yourself and the driver.

• Use open 16) ……… – do not fold arms, do not keep hands in pockets.

• Control hand and arm 17) ……….

• Check that the 18) ……… is switched on and working, and adjust it to ensure 19) ……….

• Make sure that you are looking at everyone and establish 20) ……… when talking to the group.

• Use voice correctly with a variety of pitch and a lively 21) ……… .

• Be enthusiastic and use your 22) ……… to entertain and make the group smile and laugh when appropriate.

• Tell stories and 23) ………, but try not to make them too long.

• Inform group about safety, use of 24) ……… on the coach, 25) …….., and emergency procedures,

• Warn group of 26) ………, e.g. while walking and getting off the coach.

Places to see. Match the places with the definitions.

27. canyon a) special time for celebration and ceremonies

28 palace b) deep valley with very steep sides of rock

29 cathedral c) large mountain with a hole in the top

30 festival d) place where monks live

17. valley e) large house built for a royal family

18. monastery f) lowland between lines of hills or mountains

19. stately home g) very large church

20. volcano h) large house in the countryside

Grammar

Complete the text about Yukio’s inter-railing holiday with the past simple or present perfect form of the verbs in brackets.

Yukio and his friends are traveling around Central Europe by train. So far they 35) ……… (visit) Poland where they 36) ……… (do) some sightseeing in Cracow and 37) ……… (stay) in the mountains in Zakopane. They 38) ……… (not / visit) the Czech Republic yet. They are going to stay in Prague for a few days. There probably 39) ……… (not / be) any time to see Budapest but Yukio would like to go there in the future. Yukio and his friends are stopping in Germany and France on the way back home. Yukio’s friends 40) ……… (never / be) to Berlin before. Yukio 41) ……… (go) to Berlin in the spring because his girlfriend is studying there with the Erasmus exchange programme.

Yukio 42) ……… (be / already) to France a few times. He 43) ……… (drive) from Spain to Paris last summer. Paris is very expensive but he always stays with his brother who lives there. His brother, Kazuo 44) ……… (work) in a hotel in Paris since he finished university. Yukio 45) ……… (live) in Tokyo all his life but he would like to work abroad when he is older.

Complete each pair of sentences with the words in the box.

Accommodation / rooms office chairs / furniture money / US dollars traffic /cars and lorries suitcase / luggage

46 a) The ……… is here in reception.

b) The ……… are here in reception.

47 a) ……… causes pollution.

b) ……… cause pollution.

48 a) Is your ……… heavy?

b) Are your ……… heavy?

49 a) The ……… at the Plaza Hotel is luxurious.

b) The …….. at the Plaza Hotel are luxurious.

50 a) The ……… you ordered is in the envelope.

b) The ……… you ordered are in the envelope

№ 13.