- •Contents
- •Introduction Введение
- •Part I unit I
- •Lesson 1
- •Pre-text Exercises
- •Foreign Languages in the Life of an Educated Person.
- •Communicating across cultures
- •What Makes a Multicultural Person?
- •Introduction
- •Lesson 2
- •Pre-text exercises.
- •Mr. Lebedev's Day.
- •1. Can I Take a Message?
- •2. I Received Your Message
- •3. You've Got the Wrong Number
- •4. Hold On, Please!
- •5. That Really You?
- •6. I'd Like to Book a Trunk-Call
- •Lesson 3
- •Pre-text Exercises
- •At the Airport
- •At the Customs House
- •Lesson 4
- •Pre-text Exercises
- •Travelling by Air
- •1. The Plane Is Taking Off
- •2. On the Plane
- •3. The Plane Is Landing
- •4. The First Steps On Land
- •A Letter Home
- •Lesson 5
- •Pre-text Exercises
- •Hotel "Astoria"
- •1. At the reception desk
- •2. Which Hotel to Stay At
- •3. I'd Like a Single Room
- •4. Have You Filled In the Arrival Card?
- •5. Unfortunately We Are Full
- •6. How Long Will You Stay?
- •A Business Letter
- •A Reply
- •Lesson 6
- •Pre-text Exercises
- •2. The Soup Was Stone Cold!
- •3. There's Nothing Like Roast Saddle of Mutton.
- •4. Waiter, My Bill, Please.
- •5. I'd Rather Add a Piece of Cake.
- •6. We've Had a Good Meal, Haven't We?
- •Lesson 7
- •Pre-text Exercises
- •Shops and Shopping in London
- •Information Inquiry (Enquiry)
- •Lesson 8
- •Pre-text Exercises
- •Getting about London.
- •Excuse me, could you tell me ... How to get to ...
- •Which is the shortest way to ...?
- •1. Asking the Way
- •2. Am I on the Right Road for the British Museum?
- •An offer.
- •Lesson 9 Revision (1-8)
- •Hotel 1
- •Hotel 2
- •Hb: Oh, I see. And where is the hotel?
- •Hotel 3
- •Unit II
- •Lesson 10
- •Pre-text Exercises
- •Time is money
- •Explaining the Company Structure.
- •Who Is Who in the Company
- •Hill's Industrials. Managing Director
- •Memorandum
- •Model №1.
- •Model №2.
- •Lesson 11
- •Pre-text Exercises
- •London and Finance
- •1. Business Talks
- •2. Business Meeting
- •Заказ. (Order. Acknowledgement)
- •Lesson 12
- •Pre-text Exercises
- •Various Services of Banks
- •1. Opening an Account
- •2. Changing Money Over the Counter
- •Opening an Account
- •Lesson 13
- •Pre-text Exercises
- •1. Types of Businesses in the u.K.
- •2. Incorporation
- •3. Forms of Businesses in the u.S.A.
- •Discussing Foundation Documents
- •Рекламное письмо
- •Lesson 14
- •Pre-text Exercises
- •Contract as a document
- •Discussing a Contract.
- •Lesson 15
- •Pre-text Exercises
- •Fairs and Exhibitions
- •At the Exhibition
- •A Visit to the Plant
- •Claims and Adjustments
- •Ответ на претензию
- •Lesson 16
- •Pre-text Exercises
- •Marketing Management
- •Fax Message
- •Lesson 17 Revision (Lessons 1-16)
- •Part II
- •Cultural Differences in Body Language
- •Text 3 At McDonald’s
- •Text 4 Marketing
- •Text 5 What is a Manager?
- •Text 6 World Exhibitions
- •Text 7 Claims
- •Text 8 Discussing the Guarantee Period
- •Text 9 Contract (Time of Delivery, Payment)
- •Text 10 Talking Business a
- •2. Read the following letters:
- •1. Enquiries
- •2. Offers
- •3.Let's Laugh a Little
- •Appendix (приложение)
- •1. Упоминание о положении на рынке
- •2. Цена и условия платежа
- •3. Сообщение о выполнении контракта
- •4. Продление сроков поставки
- •Сокращения в телексах, телеграммах и письмах
- •Bibliography
2. I Received Your Message
Lebedev: Hello. Is that Peter Dixon? Lebedev speaking.
Peter: Yes, it is. Alexei, is that you?
Lebedev: Yes, it is. I'm so glad to hear you! You have received my message, haven't you?
Peter: Yes, my secretary told me you had telephoned. How are things, Alexei? Have you come for long?
Lebedev: Everything is all right with me. I have come for business and I'll be in London a month or so. When shall we meet, Pete? There's a lot to talk about. Can you call on me at around 8 p.m.?
Peter: Let me think. Yes, I think I'll come. Your room is 312, isn't it?
Lebedev: That's right. Well, so long then. See you later.
Peter: So long, Alexei.
3. You've Got the Wrong Number
Voice: Hello, hello!
Pavlov: I'd like to speak to Mr Frank Lawrence.
Voice: Mr Lawrence? Frank Lawrence? There's nobody of that name here. What number did you dial?
Pavlov: Isn't that 348-4498?
Voice: Oh no! You have got the wrong number.
Pavlov: I'm sorry to have troubled you.
4. Hold On, Please!
Voice: Brighton 24121.
Pavlov: Hello. Does Mr Lawrence live there?
Voice: That's right.
Pavlov: I'd like to speak with Mr Lawrence.
Voice: Well, hold the line, please. He's just coming to the telephone.
5. That Really You?
Frank: Frank speaking.
Pavlov: You Frank? This is Pavlov, Oleg Pavlov from Moscow.
Frank: Oh, Oleg! Is that really you? Where are you speaking from?
Pavlov: I'm in London. I'm speaking from the Consul Hotel where I'm going to stay for a fortnight or so. I arrived this morning. This is one of my first calls.
Frank: How nice! But why didn't you warn me by a letter or telegram that you were coming? I could have met you at the airport and have given you a lift. By the way, did you come by plane or by sea?
Pavlov: By plane.
Frank: Good. What would you say to coming to my place right now? Susan and I shall be very glad to meet you.
Pavlov: Thank you. But I really don't know how I can fit it in. I have an appointment tonight, I'll ring you up tomorrow.
6. I'd Like to Book a Trunk-Call
Operator: Telephone exchange.
Lebedev: I want to book a trunk-call to Moscow.
Operator: Moscow? Let me see. I can't put you through for 20 minutes. Will it suit for you?
Lebedev: All right.
Operator: Please give me the number you want in Moscow.
Lebedev: It is 234-56-67.
Operator: Your number, please?
Lebedev: The Europe Hotel, extension 312.
Operator: Thank you.
III. Refer to the situations and make up your own dialogues.
You phone your friend. An unknown voice answers: "Hello". You say...
You are staying at the London hotel. You want to be put through to Dr. Bell's office. You say..
You want to book a trunk call to Moscow. So you call to Telephone Exchange and say..
Your telephone rings. You pick up the receiver and hear an unknown voice. You say..
The secretary of Mr. Hill whom you want to speak to over the telephone says he is in conference. You say..
You are disconnected as soon as you begin talking. Dial once more and say..
|
Writing Practice |
Business Letter Structure
Любое деловое письмо состоит из следующих обязательных компонентов
Шапка бланка (The Notepaper)
Ссылка (The Reference)
Дата (The Date)
Адресат (The Addressee)
Обращение (The Salutation)
Текстписьма(The Body Text)
Комплиментарнаяконцовка(The Complimentary Close)
Фамилияиподпись(The Surname and the Signature)
Остальные компоненты (напр., приложение, копия и т.д.) включаются в письмо по мере необходимости.
Read the Models.
1. Авторские реквизиты |
GLOBAL INTERFACE GROUPE, INC 5432 Valles Avenue, Riverdale, N.Y.I 0471 U.S.A. Tel 718-796-6787 * Fax 718-796-5242 |
2. Ваш индекс |
Your Ref: 07-02/46 |
3. Наш индекс |
Our Ref: KL/18 |
4. Дата |
15 March 2000 |
5. Адресат |
Mrs A Everett Compact Systems 96 Rosewall Drive Southtown S034BT England |
6. Обращение |
Dear Mrs Everett |
7. Заголовок (тема) |
RE: Order B7693 |
8. Текст |
Please find enclosed our order, Ord. В 7693, for 100 IBM compatible Compact Accounts packages. We have decided to place an order for 100 packages and accept the 20 p.c. trade discount off net list prices as discussed. We would be much obliged if you could dispatch the. goods so that they reach us no later than 30 July, and look forward to receiving your acknowledgement. |
9. Заключительное приветствие |
Yours sincerely |
10. Подпись |
P. Barker Purchasing Manager |
11. Приложение |
Encl: Ord. B7693 |
12. Отметка об отправлении копии письма |
cc Intellect Service |
1 COMPACT SYSTEMS
96 Rosewall Drive, Southtown, S03 48T
Tel: 0927-423845 Telex: 69364
Your ref: MN/LG/100
Our ref: AE/KR/101
4 14 November 1999
5 Softchain Ltd
Foss House
Brigham Street
Liverpool
L134AT
For the attention of Mr Trenton
6 Dear Sirs
7 Subject: results of the market research.
8 Further to our letter of 5 November, we write to advise you of the results of the market research.
The findings of the report, a copy of which we enclose herewith, are favourable and clearly indicate the requirement in your product.
As to your request regarding further discounts, we regret, that at present we are unable to offer you more favourable terms.
9 Yours faithfully
Alice Euerett
10 Alice Everett
Marketing Manager
11 Encl: a copy of the report
12 cc F. Henley, Sales Manager