Test №10

1. The time stipulated in the contract is convenient … us.

A. to

B. for

C. –

2. I am looking forward to … from you.

A. hear

B. heard

C. hearing

3. … it suit you?

A. is

B. does

C. do

4. I would like to make an appointment … the doctor.

A. to

B. with

C. for

5. He asked me to get … with you.

A. touch

B. in touch

C. in the touch.

Unit 11. Solving the problem on the phone.

Exercise 1. Повторите по грамматическому справочнику информацию о глаголах “to be” §1 и модальных глаголах § 12, выучите слова и выражения и используйте их в собственных выражениях:

1. to make/register a complaint – представить, сделать жалобу

2. to complain - жаловаться

3. to be late - опаздывать

4. to delay - задерживать

5. to be of poor quality – быть плохого качества

6. to keep to the deadline – придерживаться сроков

7. to sort it out – разобраться с чем-то

8. to be/ to put in a difficult position – поставить в затруднительную ситуацию

9. to be out of order – не работать

10. to be labeled wrongly – иметь неправильную этикетку

11. to be awfully/terribly sorry – сильно сожалеть

12. to get full compensation – получить полную компенсацию

13. to meet somebody’s request – удовлетворить свою просьбу.

Exercise 2. Повторите по грамматическому справочнику информацию о глаголах “to be” §1 и модальных глаголах и переведите предложения на русский язык.

1. I am sure we can sort it out immediately.

2. I am calling to complain about the delay in the delivery.

3. I would like you to keep to the deadlines we discussed last month.

4. I have no time to wait for your “full investigation”.

5. If there is a delay, please inform us as soon as possible.

6. The equipment we received last week is of very poor quality.

7. When am I going to get full compensation for all inconveniences?

8. Four of 5 boxes were labeled wrongly.

9. The photocopier doesn’t work well.

Exercise 3. Расскажите о себе, используя вопросы:

1. Are you a businessman or a business lady?

2. Do you speak on the phone often?

3. Have you ever discussed business matters on the phone?

4. Do you prefer to discuss problems on the phone or personally?

5. Have you ever received the parcels which were labeled wrongly?

6. What did you do with them?

7. What do you do if the photocopier in your office is out of order?

8. I’d like to have some additional information about this equipment as instruction manual has not been put in the box.

9. What solution can you suggest?

Exercise 4. Повторите по грамматическому справочнику информацию о простом прошедшем времени §8 и поставьте глагол в скобках в простое прошедшее время.

“Dear Mr. Moulds,

I am writing to complain to the work of your Client Services Department. One month ago I … (to order) 3 new computers for my bookshop. According to the contract with your company they … (to have) to be delivered immediately after receiving by your bank 20% advance payment. I … (to transfer) that amount of money through the Middle Bank in the day of signing the contract. It … (to take place) on January, 10, 2006. So, a month has passed! No computers at all! Of course, I understand there can be a delay, but not for 2 month! That delay … (to put) me in a difficult position. To make matters worse, I … (to try) to contact with your Client Services Department, but they … (not, to find) the copy of my order acknowledgement.

I would be pleased if you … (will) sort it out and send my computers to my address as soon as possible. I hope you will meet my request without any delay.

Sincerely yours,

Ron Boston.”