Conversations:

Прочтите и расскажите, что вы узнали об участниках бесед и их заказах.

Dialogue 1.

A: Good morning! I’d like to check in.

B: Do you have a reservation in our hotel?

A: Yes, certainly. I made a reservation 3 days ago by phone.

B: Could you tell me your name, please?

A: My name is Bill Smith. A reservation for a single room for 3 days.

B: Just a moment, sir. Here is your reservation. The charge is 100 dollars a night.

A: What does the charge include?

B: The charge includes breakfast and the swimming-pool.

A: What time do you serve breakfast?

B: We serve breakfast from 7 till 10 in the morning in the dinning-room.

A: May I have breakfast in room?

B: Yes, sir. You may fill out the breakfast order and place it on the door handle outside the room.

A: Thank you very much for your information. What is my room number?

B: It is 535. Here is your key. Have a pleasant stay!

Dialogue 2.

A: Good morning, madam! How can I help you?

B: Good morning. My name is Betty Brown. I’d like to have a double room with a bathroom and TV set. Can I get this room now?

A: Do you have a reservation in our hotel?

B: Unfortunately not. My husband and I decided to spend our weekend together somewhere out of town. And your hotel is conveniently located for us.

A: How many nights would you like to stay?

B: Just 2, Saturday and Sunday. What are your week-end rates for a double room for a night?

A: 70 dollars a night. And you may pay just now, if you wish.

B: May we pay when checking out?

A: Certainly, madam. just fill out the registration form and put down some general information about yourself – your name, nationality, your home address and telephone number. Here are your registration forms.

A: What is our room number?

B: It is 303. Here is your key. Enjoy your stay!

A: Thank you.

Dialogue 3.

A: Good morning! My name is Jenny Ross. I am from room 305.

B: Good morning, Mrs. Ross. How can I help you?

A: I checked in yesterday, at 9 o’clock. I was tired after a long trip and I went to bed immediately. But today, I got some problems with my room.

B: What problems, madam?

A: First of all, my TV- set doesn’t work. I am interested in the latest financial and business news, that’s why I need TV-set badly.

B: Oh, madam, I am awfully sorry! I’ll send a repairman to your room at once. Any other problems?

A: Yes, one more problem. I paid for a mini-bar yesterday, but now I see, that it is not filled – no lemonade or some mineral water, no juice or appetitive. Can you see to it at once?

B: Yes, madam. It will take only 15 minutes, can you wait?

A: Certainly. Thank you very much.

Exercise 5. Прочтите диалоги еще раз и побеседуйте с партнером от имени дежурного администратора (receptionist).

Exercise 6. Заполните пропущенные места в диалогах возможными ответами.

Dialogue 1.

A: Good morning! I’d like to…

B: Do you have…

A: Yes, certainly I made a reservation …..

B: What is your....?

A: My …. is… . A reservation for…

B: Here is your reservation. The charge is…

A: What does the charge include?

B: The charge includes …

A: May I have…

B: Yes, sir. And in addition to it you may…

A: Thank you very much. What is my room…?

B: It is …Have a pleasant stay!

Dialogue 2.

A: Good morning! How can I help you?

B: I’d like to have…

A: What is your name, please?

B: My name is…

A: How long are you going to stay?

B: I’d like to stay for… what are your week-end rates?

A: Our week-end rates are … dollars a night. You may pay…

B: Shall I fill out a registration form?

A: Yes, please. And put down some general information about yourself - …,… .

B: Here is my registration… .What is my room… ?

A: It is … .Here is your key. Enjoy your…

Exercise 7. Представьте, что вы путешествуете с друзьями и решили остановиться в отеле, не имея брони. Побеседуйте с администратором (receptionist).

Exercise 8. Напишите сочинение о пребывании в отеле в России или за рубежом, используя материалы Unit 4.

Exercise 9. Напишите письмо-жалобу на обслуживание в отеле, используя слова и выражения из Unit 2, exercise 9: «Welcome to our hotel! You can have our service day and night. Dancing hall, 3 bars and cafes are of your disposal. Our rooms are comfortable and light. The prices for everything will surprise you. »

Exercise 10. Задание для самостоятельной работы.

Выберите из предложенных вариантов правильный и запишите его следующим образом: 1А или 3 C.