- •Contents
- •VIII. 84
- •Предисловие Цель и содержание курса
- •Part I Functional English
- •Introducing and meeting people
- •Remember the Language for
- •Introducing Replies
- •Parting
- •Practice
- •Agreeing; Disagreeing
- •Remember the Language for
- •Practice
- •Making an apology and expressing regret
- •Giving a reason and responding
- •Expressing thanks and saying goodbye
- •Practice
- •Making and responding to requests
- •Remember the Language for
- •Practice
- •Making suggestions
- •Remember the Language for
- •I. Making a suggestion to a friend
- •II. Making a suggestion to a business client, etc.
- •Practice
- •Confessing ignorance.
- •Practice
- •Likes, dislikes and preferences
- •Remember the Language for
- •Practice
- •Exchanging information about occupations.
- •Remember the Language for
- •Practice
- •Drawing attention to news and expressing reactions
- •Remember the Language for
- •Practice
- •Argument: for and against
- •Remember the Language for
- •Practice
- •Asking for a repetition or an explanation
- •Remember the Language for
- •I. Missing part of an announcement and asking to help
- •II. Asking to explain
- •Practice
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Remember the Language
- •Practice
- •2.Replies
- •Instructions, orders, advice
- •Instructions, orders, advice
- •Worry, anxiety, uneasiness, misgiving
- •Remember the Language for
- •Remember the Language for
- •Remember the Language for
- •Reference notes to part I
- •Introducing and meeting people
- •Agreeing; disagreeing
- •Asking for a repetition or an explanation.
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Instructions, orders, advice
- •Part II Real-life Situations At a Restaurant
- •Practice
- •Vegetables
- •Getting something to eat.
- •At a fast food restaurant.
- •At a coffee shop
- •How to order a meal at a small restaurant
- •At a Hotel
- •Practice
- •Checking in
- •Calling the front desk
- •At a Shop
- •Practice
- •Shopping.
- •At the hotel reception desk
- •In a department store
- •Buying clothes
- •At a Bank
- •Practice
- •Asking for a change
- •Replacing traveleers checks
- •At the Airport
- •Practice
- •How to make airline reservations
- •At the check-in counter
- •Going through the security check
- •Transport
- •Practice
- •Taking a taxi
- •Renting a car
- •At a railroad station
- •At the Information Agency
- •Practice
- •Calling a travel agency
- •At an information desk
- •At a ticket window
- •At a tourist information center
- •Part III Business Conversations
- •To promote – повышать в должности
- •Curriculum Vitae: Anne Brooks
- •History
- •Rsa Shorthand 100 wpm 1994
- •Part IV Written Communication
- •1.The layout and parts of a business letter
- •Practice
- •Practice
- •Practice
- •Practice
- •3.Requesting action, information, apologizing.
- •Practice
- •Practice
- •4.Making a complaint, making a point, warning
- •Practice
- •Practice
- •Practice
At a Hotel
Read the conversation. Try to memorize it.
Guest: I’d like to check-in.
Reception Clerk: Do you have a reservation?
G.: Yes, I do. I made a reservation by phone last week.
c.: Your name, please.
G.: Smith, John Smith.
c.: Let me see. You have a reservation for a single room. Is that correct?
G.: Perfectly correct.
c.: How long are you going to stay?
G.: At least till Wednesday. But I may stay longer than that. When should I inform you about it?
c.: Let us know about your decision Tuesday night. And now, please, fill in the registration card. Print your name and home address.
G.: Should I sign my name?
c.: Put your signature right here. The checkout time is one o’clock in the afternoon. Room service is available from 6 a. m to 10 p. m. You can dial your order from the telephone in your room.
G.: Thank you for the information.
c.: You are welcome. Your room is 215. Enjoy your stay.
G.: Thanks.
Practice
Write the words in these sentences in the correct order.
suitable / would / be / that ?
you / forward / we / to / seeing / look.
would / for / I / a room / Monday / to reserve / like.
you / be / what / will / time / arriving ?
to stay / many / you / planning / how / are / nights ?
II. Complete the conversation with the sentences given above.
Mrs. Simons: ............, the 23 rd of April, please.
Reception Clerk: ..................
Mrs. S: Two nights.
C.: Fine. We have a single room with bathroom available. The rate is $140 a night including breakfast. ..................
Mrs. S.: Yes, that would be fine.
C.: And the name, please?
Mrs. S.: Simons, Mrs. Mary Simons.
C.: Thank you. .....................
Mrs. S.: Oh, around half past seven, I expect.
C.: That’s fine, madam. Thank you very much. ....................
Have conversations like the one in II. Take it in turns to be a guest and a reception clerk.
Read and remember the language which could help you in the following situations.
Checking in
Clerk: Hi! Can I help you?
Martin: Yes, we had a reservation for this weekend.
C.: All right, what was the name, sir?
M.: Baum, Martin Baum.
C.: Baum... Baum... oh, yes, here it is. A double for two nights?
M.: Yes, that’s right. But we were wondering... would you happen to have a suite available this weekend, something with a living area and a kitchenette?
C.: Well, the only one that’s available this weekend is the executive suite, and that’ll run you $140 a night.
M.: I see. That’s pretty high...
C.: You know, sir, this double is more that twenty feet square, and it has a refrigerator.
M.: Oh, really? That sounds fine, then.
C.: Good, the double then. Do you have a credit card, sir?
M.: No, I’ll be paying cash.
C.: Then I’ll have to ask you to pay in advance. Fifty-five a night, plus $8 tax comes to $126. And would you fill in this registration form, please? Here’s a pen. Just your name, address, and the make and license number of your car.
M.: OK... Here you are. And travelers checks for $130.
C.: Fine, Mr. Baum. Here’s $4 change. Check-out time is 12:00 noon. The bellman will take you up... Harvey! Room 615... If you need anything, just let me know.
M.: Thank you. Good night.