How to reserve a hotel online?

The main feature of this method is the safety and efficiency. You can book a hotel room and, if it’s necessary, to cancel your order online.

All actions and reservation are held online and you do not need to contact a tour operator.

Step-by-step instructions on the hotel reservation process:

1. Selection of the hotel.

The hotel can be selected in two ways use the search forms. This way allows you to specify the most informative criteria for search;

select the country and the city from the left menu and then select the hotel from the list.

2. Reading the information on the hotel: the conditions of stay, reservation and cancellation. Eurogates gives you an opportunity to view all available room types and prices in any hotel in our reservation system in real time mode.

Each hotel remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website.

3. Selection a room type most suitable for you.

You have to click the button "Book" located in front of the selected room type.

4. Choosing a number of rooms.

You have to set a number of rooms to book in the proper field and click "Continue" to continue the booking process.

5. Selection a booking method.

6. Reservation confirmation.

To confirm the reservation you have to fill out the proper form.

After the last steps of the booking process you will see a confirmation page. Your booking is now confirmed.

You will receive an email confirmation on the email address provided during the reservation process.

When you make a reservation for a hotel via such system you need give all necessary information. This information is required to process, book and complete a reservation.

2. Complete the sentences. (Booking a Room)

- Hotel Beach House, can I ______ you?

- I'm phoning to ________a room.

- __________would you like to arrive?

- Tomorrow.

- How many nights are you going to __________?

- Two nights.

- What kind of room would you ________?

- A double room with a shower.

- Just a moment, I'll check. ... We have a nice room on the second _________.

- How ________is it?

- It's $25 per person and ________, breakfast included.

- That's a good price. I'd like to make a __________ for that room, please.

- Very well. May I have your ___________, please?

- Conners.

- Could you that, please?

- It's C-O-N-N-E-R-S.

- Thank you for your reservation. See you __________.

3. Translate into English

Бронювання готелів.

Процес бронювання готелів полягає в тому, що подорожуючий, чи його/її довірена особа домовляється з адміністрацією готелю про те, що певний номер буде зарезервовано на його ім'я. Це, як правило, гарантує наявність кімнати на час прибуття.

При бронювання подорожуючий, як правило, повідомляє свої особисті дані. Більшість готелів теж вимагають кредитну картку як гарантію платоспроможності клієнта.

Подорожуючий може відмовитись від бронювання чи змінити дати прибуття-відбуття, заздалегідь попередивши готель про зміни своєї подорожі.

При відмові від бронювання, в залежності від правил готелю, подорожуючому можливо доведеться заплатити частку чи повну суму попередньо замовлених послуг.

Бронювати готелі можна безпосередньо чи через агенцію подорожей. З розвитком Інтернету, все більше набувають популярності онлайн системи бронювання готелів, які дають змогу легко чукати готелі по різноманітних критеріях, наприклад, таких як ціна, наявність телебачення, телефону, міні-бару, басейну тощо.

Є кілька способів забронювати номер або місце в готелі: письмовий, усний і через Інтернет. Поштою або за допомогою факсу клієнт надсилає до готелю лист-заявку. Таку саму заявку можна оформити й у готелі у відділі бронювання. На заявці організації, що бронює номер, обов'язково повинні бути наведені реквізити цієї організації (назва, адреса, телефон, факс, номер рахунку в банку).

У будь-якому випадку заявка повинна містити такі відомості:

- кількість і категорії номерів;

- терміни проживання в готелі;

- прізвища приїжджаючих;

- форма оплати.

Спосіб бронювання через мережу Інтернет відкриває широкі можливості для готелів і клієнтів. При бронюванні через мережу Інтернет замовлення місць може бути здійснене у готелі, розташованому в іншому місті або навіть у іншій країні.

Замовити місце в готелі через комп'ютерну мережу можна по телефону. Диспетчер по комп'ютерній мережі зв'язується з готелем і з'ясовує можливість бронювання. Цей спосіб не дуже зручний, оскільки потрібно багато часу для з'ясування умов бронювання і розміщення.

Відповідно до правил надання готельних послуг у випадку запізнення споживача з нього стягується, крім плати за бронювання, також плата за фактичний простій номера, але не більш ніж за добу. При запізненні більш ніж на добу бронь анулюється.

Адміністрація готелю встановлює обумовлений розмір сплати за бронь. Звичайно з індивідуальних туристів беруть 50 % від тарифу номера або місця в номері. Для туристських груп передбачені знижки за бронювання, проживання і навіть деякі послуги. У середньому за бронювання місць для туристської групи береться оплата в розмірі 25 - 35% від тарифу.

4. Choose a suitable answer

1. The most common method of making a guaranteed reservation is by:

• credit or debit card.

• prepayment.

• advance deposit.

• travel agent.

2. The average length of stay of guests at the Ultra Resort is six days. To avoid losing revenue from no-shows during peak season, the resort requires guests to pay room charges in full before their day of arrival. This type of reservation is best described as:

• advance deposit.

• prepayment.

• MCO.

• corporate.

3. Which of the following types of hotels is most likely to require payment in full prior to a guest’s day of arrival?

• resort hotel

• airport hotel

• commercial hotel

• convention hotel

4. As hotels approach full occupancy for a specific date, they will generally accept all of the following types of reservations except:

• credit or debit card guaranteed reservations.

• advance deposit guaranteed reservations.

• non-guaranteed reservations.

• corporate guaranteed reservations.

5. Mr. Barnes made a reservation at the Metro Hotel. He arrived at 9 P.M. only to find that the hotel was full. The room held for him was released for sale at 6 P.M. Which of the following types of reservations did Mr. Barnes make?

• non-guaranteed reservation

• credit or debit card guaranteed reservation

• travel agent guaranteed reservation

• corporate guaranteed reservation

5. Choose an appropriate word from the brackets

1. Your room hasn't been (clean/cleaned) yet.

2. You can check (in/on) from 11:00 AM.

3. Check out (schedule/time) is 12:00 PM.

4. Let me know if you need anything else = Let me know if you (require/request) anything else

5. I can't (see/seem) to find your reservation.

6. Did you make your reservation (online/internet)?

7. Everything is in (good/order) = Everything is alright (= especially when talking about formal matters)

8. Do you have a restaurant on (promises/premises) ( = in or attached to the hotel)

9. We hope you (enjoy/please) your stay.

10. How long will you be (staying/stay)?

1. I'm sorry, we don't have any rooms (available/rentable) that weekend.

2. Would you like me to check another (date/schedule) for you?

3. I'm sorry, we're all- (books/booked) ( = we have no free rooms) because of a big conference.

4. I'll need to see your passport, or some other form of (identity/identification).

5. We don't have room (servants/service). ( = We don't bring food, etc. to your room)

6. The concierge will (show/carry) you to your room.

7. There's a (tiny/mini)-bar in every suite.

8. Let me know if I can be of further (assistance/assistant) = Let me know if there's anything else I can do to help

9. Before you arrive = (Prior/Previous) to your arrival

10. We also have a gym which you can use at your (dispersal/disposal).

11. A (concierge/counsellor) is someone who works at the reception desk.

12. I'll get one of the bellhops to take your (bags/baggage) to your room.

13. Someone (left/gave) a package for you.

14. If a room is "bigger", you can say it's "more (spacious/spatial).

15. I'll have to (console/consult) with the manager = I'll have to discuss it with the manager

16. To reserve a room = To (book/reservation) a room

17. I can't (warrantee/guarantee) (= promise) that the price won't go up.

18. We have really good weekend (deals/offerings) ( = special offers).

19. Would you like me to (request/call) you a taxi?

20. Breakfast is (inclusive/included) in your room rate.

21. The rate for that room is (slightly/lightly) ( = a little) higher.

22. I can (assist/assess) ( = help) you with this.

23. Is there a (trouble/problem) with your room?

24. Are you having (trouble/problem) opening the door?

25. We offer (washing/laundry) service for our guests.

26. This service is (given/provided) as part of your room rate.

27. Breakfast is not included in the price. You will have to pay (extra/money) for it.

28. We offer 24- (hour/hours) room service.

29. The word "amenities" refers to "comforts" or (conveniences/conventions). These may include a pool, a sauna, a restaurant, etc.

30. We have an (indoor/inside) pool for our guests.

6. Choose a suitable answer

1. Can someone bring my bags up to my room?

I'll get someone to do that right away.

I'll get the bags into your room.

Are you going to take the bags yourself?

2. Do you have valet parking?

Yes, I'll get someone to park your car.

Yes, you can park it in the parking lot around the corner.

No, we don't have free parking.

3. Can I stay an extra night?

$100 per night.

We don't accept credit cards.

I'm sorry, but we're all-booked for tonight.

4. Where can I get a taxi into the city?

Yes, you can get there by taxi.

I'll call you a cab/taxi.

It's not too expensive.

5. Can you give me a different room? This one is too small.

I'm sorry it's so small.

Yes, would you like to pay for the extra room by credit card?

I'm sorry but it's the biggest room we have available right now.

6. Is there a restaurant nearby?

There's a Chinese restaurant right across the street.

There are many good restaurants in our city.

Chinese food.

7. Can my guests stay in my room overnight?

Yes, but they have to register at the reception desk.

We have many international guests staying at our hotel.

Would you like to reserve a room for your guests?

8. I'd like a room for three nights.

How many nights will you be staying?

All of our rooms are non-smoking.

Would you like a room with one bed or two?

9. Can I pay cash?

No, we only accept cash.

That'll be $300 for four nights.

Of course.

10. I don't want my sheets changed every day.

There's a card you can put on your door handle to let the cleaning staff know.

Yes, it's part of room service.

The cleaning staff does that every day.

11. Can you get someone to clean my room?

Yes, I'll get someone to do that right away.

Yes, it was cleaned this morning.

Yes, all of our rooms are always clean.

12. Why was my credit card declined?

You can pay cash.

I don't know. You'll have to contact your bank to get that information.

No, we don't have free parking.

13. Where is breakfast served?

Breakfast is included.

We offer a breakfast buffet.

In the hotel restaurant.

14. Could you please confirm my reservation via (by) email?

Yes, I'll send you a confirmation email right away.

I'll give you our email address.

Please send us a confirmation right away.

15. We need some clean towels.

There is a shower in every room.

The cleaning staff will pick up the dirty towels when they clean the room.

I'll ask the cleaning staff to bring you some.

16. How much are the small bottles of brandy in the mini-bar?

I'll get more sent up right away.

They are $10 each.

There are 10 small bottles in each mini-bar.

17. I need to wake up at 7:00 AM.

I'll make sure you get a wake-up call at that time.

It's 8:30 PM

Would you like me to call you a taxi?

18. Do you accept MasterCard?

You can pay with your bank card as well.

Yes, we accept all major credit cards.

You can pay with a credit card.

19. How much is your cheapest double room?

For one person?

Right now our cheapest one is $200 per night.

Our double rooms are usually booked well in advance.

20. I reserved a room for Friday. I'd like to change that to Saturday.

OK, you will be leaving on Saturday?

I see that you've already made a reservation.

OK, let me check your reservation.

21. I'd like to file a complaint with the manager.

There's a conference in the hotel this weekend.

He's not around right now, but I'll have him call you as soon as possible.

The manager likes to complain, but he's a good person.

22. Hi, I have a reservation. My name is McAlister.

Spelling?

I don't know how to spell that.

OK. How do you spell your last name?

23. How do I get to your hotel from the airport?

Our shuttle bus runs until 11:00 PM

We have a shuttle bus that runs to and from the airport.

Public transportation is not very convenient here.

24. How far is your hotel from the train station?

We're about 2 kilometers away.

You can come by taxi.

The fact that we're located close to the train station makes us a very convenient choice.

25. I think the taxi driver cheated me!

You have to make sure that the taxi driver uses the meter.

The best way to get to the airport is by taxi.

Sometimes you have to wait a long time for a taxi to come.

26. Is it safe to walk alone around here?

Yes, we care about your safety.

Safety first!

Yes, this is a very safe neighborhood.

27. Where is the conference room?

It's on the second floor.

There is a conference this weekend.

Would you like a room?

28. How do I get to the conference room?

Take the elevator up to the second floor and turn right. You'll see the door marked "Conference Room."

Take the elevator up to the second floor and turn right. You'll see the door named "Conference Room."

Your room is on the third floor. You can take the elevator or the stairs.

29. Hmm... that's a little out of my price range.

Will you be paying by cash or credit card?

OK. Let's see if we can find you something more affordable.

OK. When will you be leaving?

30. Why do I have to leave my passport?

You have leave your passport at the reception desk.

Give me your passport, please.

It's hotel policy. All guests have to leave their passports at the reception desk for the duration of their stay.

7. Make up a dialogue between a guest and a receptionist using the given phrases (Check In)

Front Desk Receptionist What name is the reservation under? How long will you be staying? Are you planning on checking out tomorrow? I'm afraid you can't check in until after 4:00 pm. What type of vehicle are you driving? Do you know the license plate number of your vehicle? Complimentary breakfast is served in the lobby between 8 and 10 am. I'll give you two room keys. The dining room is on the main floor at the end of the hall. The weight room and sauna are on the top floor. Just call the front desk if you need any extra towels or pillows.

Guest We have a reservation under Jill McMann. Do you have any vacancies? Is the hotel booked, or can we get a room for tonight? How do we get to our room from here? Is it okay to park out front? What time is the pool open until? What time is breakfast served at? Is it too early to check in? Can we get a wake-up call? When is check out time?