- •Introduction
- •1 Business letter writing
- •2The letter heading and the layout
- •2.1. The parts of the letter
- •2.2. Style of american firms
- •3. Structure and presentation
- •1. Read the following statements and decide which are true t and which are false
- •2. Put the verbs in brackets into either the present simple, (e.G. He works), or the present continuous, (e.G. He is working).
- •3. Put the following names and addresses in order.
- •5. Complete the following letter of enquiry with the correct prepositions.
- •Veto Sport ag
- •3.1. Content and Style
- •1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
- •2. Put the phrases below in the correct order to form a letter requesting information.
- •3. Rewrite the following request for payment in a more polite form.
- •4. Other methods of communication
- •4.1. Competition
- •Curriculum vitae
- •Interests/hobbies
- •4.2. Forms
- •4.4. Faxes
- •4.5. Notices
- •4.7. Memoranda
- •5 The enquiry
- •Requests for catalogues and price lists
- •General enquiries and replies
- •Enquiries cliches
- •Enquiries
- •1. Fill in the missing words:
- •3. Match these words from Exercise 2 with their definitions
- •4. Rewrite the following questions in a less direct form, beginning with the words given.
- •5. Make words from the jumbled letters and match them with the definitions in the sentences below.
- •6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
- •7. Complete the following letter of enquiry with the correct prepositions.
- •8. Read this reply to a letter of enquiry. Underline the words in the letter which correspond to the words and phrases below.
- •Glaston potteries Ltd
- •Reply to an enquiries (offers)
- •Replies to enquiries cliches
- •Replies and quotations
- •1. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr Whang. Which of the items below did he request information about?
- •6. Invoices and adjustments
- •Inform the buyer of the amount due.
- •Invoice
- •Invoice
- •Debit and credit notes
- •Varying the terms of payment
- •Useful expressions
- •7. Letters requesting payment tone
- •Late payments
- •Collection letters
- •Second application letters
- •Third application letters
- •Final collection letters
- •Checklist
- •8. Complaints and adjustment
- •Complaints concerning goods
- •Complaints concerning delivery
- •Checklist
- •Useful expressions
- •Complaints and adjustments
- •In the following sentences, the word in italics is not very appropriate for formal correspondence. Choose a more suitable alternative from the list.
- •British Suppliers plc
- •9. Credit and status enquiries
- •Lending restrictions and bad trade
4.5. Notices
A notice is an announcement giving information. It is put in a public place
where everyone can see it. It is not for one particular person, but for everyone to read.
T his is a company notice inviting employees to a summer party.
A notice should be The heading at
quite short and very the top should be clear so that everyone eye-catching
who reads it can understand and describe
the information and what the
know what to do. notice is about
All staff are invited to the summer party.
Meet friends and colleagues,
after work: and relax in the garden!
There will be dancing, live music
and plenty of good food and wine.
The party is on Friday 16 July
From 6. 30 – 11. 30 p.m.
Food will be served from 7.00 – 9. 00 p.m.
Please let Erica Kahl know if you would like to come,
and if you are a vegetarian.
You cane-mail her on Erica. kahl @ personnel. Com
Erica Kahl, HR Director, 10 May
Name and position of the
person who wrote the notice,
and the date.
4.6. E-MAILS
E-mail, or electronic mail, is how messages are sent over the Internet, and is increasingly common. Unlike telephone calls, e-mail is useful for differences in time zones and messages can be read when the receiver is ready.
This is an e-mail confirming that two colleagues will discuss contracts at a trade fair.
The electronic From: Judith Mahon@Waltersed-ema.com
address at the To Marcel. Liebenn@Goldrckpub-ema.com
top tells the receiver Date Fri, 16 Jul 200010:56:45
who the message Subject Trade Fair
is from.
The style is much
Information about Thanks for the message. I'm looking forward to seeing
the sender and you at the Hamburg trade fair next more informal
receiver appears at month. I'll bring the final contracts than letters, and
the top, so the with me and we can discuss them can be quite casual. over lunch.
writer does not
use traditional
greetings Best wishes
Judith
4.7. Memoranda
A memorandum (plural memoranda, abbreviation memo) is sent to people or whole departments inside the organization, never to a customer.
This is a memo warning staff that they may have problems with their computers.
c.c. means carbon copies, BLOGGS a BLOGGS Most companies print
and indicates that MEMO their own memo
you have sent stationery, but the
a copy of the memo headings are always
to someone else. the same.
To: All staff From: Michael McGovern, I.T. Centre
C.C. M.D. Subject: Computer Access
Date: 18 August 2000
The subject We will be upgrading the software installed The text is divided
line should on the network over the weekend. into paragraphs.
summarise It is therefore possible that you may have
what the problems accessing your computer on Monday Use bullet points
memo is morning. to list items.
about
No greeting If this is the case, please do one of the following:
(such as Press the restart key when the 'access denied' message comes up.
Dear. ..) Phone extension 2291 for help from a technician.
Put your initials We are doing everything we can to make sure
at the end, not things go smoothly, and will be glad to help
your full name. if you have any problems or queries.
MM
Follow the instructions in this memo, and write a letter, setting it out in the spaces provided on the opposite page.
Sarah Barnard is Managing Director of Barnard Press Ltd., 183-7 Copwood Road, North Finchley, London N12 9PR, and Rosalind Wood is her secretary
MEMO
__________________________________________________________________
To: Rosalind Date: 1 March 19
From: Sarah
Please type a reply to Claudio Bini of International Books
Address: Via Santovetti 117/9. 00045 Grottaferratta,
Rome, Italy.
Use reference RW/SB His letter dated 15 Feb
He asked about story-books in English and Italian for intermediate students. Tell him they're out of stock at the moment, but we'll be publishing a new list of them this summer. Send him details of the new list, and a current catalogue of present stock
Thanks
Unit 2 Routine business letters