- •Introduction
- •1 Business letter writing
- •2The letter heading and the layout
- •2.1. The parts of the letter
- •2.2. Style of american firms
- •3. Structure and presentation
- •1. Read the following statements and decide which are true t and which are false
- •2. Put the verbs in brackets into either the present simple, (e.G. He works), or the present continuous, (e.G. He is working).
- •3. Put the following names and addresses in order.
- •5. Complete the following letter of enquiry with the correct prepositions.
- •Veto Sport ag
- •3.1. Content and Style
- •1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
- •2. Put the phrases below in the correct order to form a letter requesting information.
- •3. Rewrite the following request for payment in a more polite form.
- •4. Other methods of communication
- •4.1. Competition
- •Curriculum vitae
- •Interests/hobbies
- •4.2. Forms
- •4.4. Faxes
- •4.5. Notices
- •4.7. Memoranda
- •5 The enquiry
- •Requests for catalogues and price lists
- •General enquiries and replies
- •Enquiries cliches
- •Enquiries
- •1. Fill in the missing words:
- •3. Match these words from Exercise 2 with their definitions
- •4. Rewrite the following questions in a less direct form, beginning with the words given.
- •5. Make words from the jumbled letters and match them with the definitions in the sentences below.
- •6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
- •7. Complete the following letter of enquiry with the correct prepositions.
- •8. Read this reply to a letter of enquiry. Underline the words in the letter which correspond to the words and phrases below.
- •Glaston potteries Ltd
- •Reply to an enquiries (offers)
- •Replies to enquiries cliches
- •Replies and quotations
- •1. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr Whang. Which of the items below did he request information about?
- •6. Invoices and adjustments
- •Inform the buyer of the amount due.
- •Invoice
- •Invoice
- •Debit and credit notes
- •Varying the terms of payment
- •Useful expressions
- •7. Letters requesting payment tone
- •Late payments
- •Collection letters
- •Second application letters
- •Third application letters
- •Final collection letters
- •Checklist
- •8. Complaints and adjustment
- •Complaints concerning goods
- •Complaints concerning delivery
- •Checklist
- •Useful expressions
- •Complaints and adjustments
- •In the following sentences, the word in italics is not very appropriate for formal correspondence. Choose a more suitable alternative from the list.
- •British Suppliers plc
- •9. Credit and status enquiries
- •Lending restrictions and bad trade
Curriculum vitae
Personal Details Address
Melanie Henderson 99 Newlands Park
London
Date of birth SE30 8UJ
3.11.1978 Tel: 0171 25650
Put your most
recent studies first.
Education 1997-present
Degree in French and Film Studies, University of London
Degree performance to date: 2.1
Specialist subjects: British Cinema, The Narrative Technique
Don't go too 1992 -1997
far back in time Royal Latin School, Aylesbury
or leave any gaps 4 A Levels: French (B), German (C), English (B), Film studies (A) 7 GCSEs: French (A), German (A), English (A), History (B), Art (A), Maths (B), Economics (B)
Work experience
1999
Put your most recent
experience first Information Officer, Futuroscope, France
Responsible for dealing with enquiries in a busy office, responding to 2,000 enquiries a week. This demonstrated my ability to retain a professional approach and a sense of humour while working under pressure.
Give more detail
about more relevant 1998
experience Customer Services Assistant
Provided support for customer enquiries. Dealing with customers' complaints demonstrated my ability to remain calm under pressure. Explaining complex issues simply and clearly helped me to develop my communication skills.
Miss this section out Positions of responsibility
if you haven't In my final year at school, I helped organize a careers fair
a position of for all final year students
responsibility
Skills
Good working knowledge of Microsoft Word and Excel Spreadsheets Working knowledge of French and Italian
Current clean driving licence
Don’t Interests
just list your Travel: I have travelled extensively and independently in Europe.
interests add a Music: I play the guitar in a semi-professional band and have
few details done a number of “gigs” for school and student clubs.
Referees
Give -two referees Richard Gayle
Hamish Roberts (Customer Services
(Tutor at University of London) Manager / DAT)
17 Woodland Avenue 31 Pleasant Street
Oxford London
OX 11 7GGR SE18
CURRICULUM VITAE (CV)
Name______________________________________________________
Address____________________________________________________
Telephone__________________________________________________
Date of birth________________________________________________
Nationality_________________________________________________
Marital status_______________________________________________
Education
19__ to 19__ _______________________________________________
19__ to 20__ _______________________________________________
20__ to 20__ _______________________________________________
Qualification
____________________________________________________ 19__
____________________________________________________ 19__
____________________________________________________ 20__
____________________________________________________ 20__
Special awards
____________________________________________________ 19__
____________________________________________________ 19__
____________________________________________________ 20__
Working experience
19__ to 19__ _______________________________________________
19__ to 20__ _______________________________________________
20__ to 20__ _______________________________________________