- •Introduction
- •1 Business letter writing
- •2The letter heading and the layout
- •2.1. The parts of the letter
- •2.2. Style of american firms
- •3. Structure and presentation
- •1. Read the following statements and decide which are true t and which are false
- •2. Put the verbs in brackets into either the present simple, (e.G. He works), or the present continuous, (e.G. He is working).
- •3. Put the following names and addresses in order.
- •5. Complete the following letter of enquiry with the correct prepositions.
- •Veto Sport ag
- •3.1. Content and Style
- •1. Read this letter from a computer company to a company trainer, and fill in the blanks with the correct verb taken from the list below.
- •2. Put the phrases below in the correct order to form a letter requesting information.
- •3. Rewrite the following request for payment in a more polite form.
- •4. Other methods of communication
- •4.1. Competition
- •Curriculum vitae
- •Interests/hobbies
- •4.2. Forms
- •4.4. Faxes
- •4.5. Notices
- •4.7. Memoranda
- •5 The enquiry
- •Requests for catalogues and price lists
- •General enquiries and replies
- •Enquiries cliches
- •Enquiries
- •1. Fill in the missing words:
- •3. Match these words from Exercise 2 with their definitions
- •4. Rewrite the following questions in a less direct form, beginning with the words given.
- •5. Make words from the jumbled letters and match them with the definitions in the sentences below.
- •6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
- •7. Complete the following letter of enquiry with the correct prepositions.
- •8. Read this reply to a letter of enquiry. Underline the words in the letter which correspond to the words and phrases below.
- •Glaston potteries Ltd
- •Reply to an enquiries (offers)
- •Replies to enquiries cliches
- •Replies and quotations
- •1. Read the following reply to a letter of enquiry. Mr. Fest refers to specific questions asked by Mr Whang. Which of the items below did he request information about?
- •6. Invoices and adjustments
- •Inform the buyer of the amount due.
- •Invoice
- •Invoice
- •Debit and credit notes
- •Varying the terms of payment
- •Useful expressions
- •7. Letters requesting payment tone
- •Late payments
- •Collection letters
- •Second application letters
- •Third application letters
- •Final collection letters
- •Checklist
- •8. Complaints and adjustment
- •Complaints concerning goods
- •Complaints concerning delivery
- •Checklist
- •Useful expressions
- •Complaints and adjustments
- •In the following sentences, the word in italics is not very appropriate for formal correspondence. Choose a more suitable alternative from the list.
- •British Suppliers plc
- •9. Credit and status enquiries
- •Lending restrictions and bad trade
5. Make words from the jumbled letters and match them with the definitions in the sentences below.
a UEAGTOCLA c METIESAT e RENTED f g ETSMCOUR
b LAOEEHSLWR d WOSORHOM f IDISYUSRAB h OSSUTCREPP
A company or organization that is part of a larger one.
A person who buys items from a shop or company.
A room where companies demonstrate their products.
A kind of magazine giving details of the items a company sells.
A prediction of how much an item or service is likely to cost.
A written quotation for a large job such as building a factory.
A kind of magazine giving details about a school, college, or university.
A company or person that buys and sells items only in bulk
6. John Phillips is telling his secretary what to write when she types out the day's letters. Change his instructions into an acceptable form for business correspondence.
Example
J.P. Ask them for a cash discount.
Sec Could you offer us a cash discount?
1 Ask for more information about prices.
________________________________________________________________
2 We're out of stock at the moment. Ask them to try again in two weeks.
_________________________________________________________________
3 Say that we want these items delivered in three months.
________________________________________________________________
4 Ask them to send us a catalogue and price-list.
________________________________________________________________
5 Find out what their terms of trade are.
________________________________________________________________
6 Tell them to get in touch with us if they can't deliver the goods before Friday.
________________________________________________________________
7 Say that we'd like them to send someone here to give an estimate.
________________________________________________________________
8 Find out if we can get twenty units on approval
________________________________________________________________
7. Complete the following letter of enquiry with the correct prepositions.
Avda.
San Antonio 501
80260 Bellatena
Barcelona
Admissions Dept. 12 October 1999
The International College
145-8 Regents Road
Palmer
Brighton BN1 9QN
Dear Sir/Madam
I am a Spanish student (1) ___________ the University (2) ________Barcelona doing a Master's Course (3) ______________ Business Studies, and I intend to spend six months (4)____________England, (5) _________January next year, preparing (6)____________the Cambridge Fust Certificate.
Your college was recommended (7) _________me (8) _____________a fellow student and I would like details (9) _________the First Certificate course, including fees and dates. Could you also let me know if you can provide accommodation (10) ____________me (11) _______________Brighton (12) __________ an English family?
Thank you for your attention, and I look forward to hearing from you soon.
Yours faithfully
Maria Ortega