Bank Staff

Most people keep their money in bank accounts as it is dangerous to carry around a sack of money to pay bills. A bank can have the accounts of thousands of people in it! This means that a bank needs to have lots of workers doing many different kinds of jobs.

Greeters help to welcome the customers. They should stand near the entrance and welcome customers as they enter and exit the bank. This could be by shaking hands or by saying hello. They should always make the customers feel welcome and happy to be in the bank. Striking up a conversation with waiting customers is another way to make the customers feel comfortable.

Bank “tellers” are the people who help customers with their bank accounts. Customers come to tellers and tell them that they want to open an account, deposit or withdraw money.

Whenever customers put money in their account, they make out a deposit slip, a form stating their account number and the amount they are putting into the bank. Customers give their money and deposit slip to a teller, who notes the amount.

When the customer gives the teller his or her money, the teller must count it and check to see that the amount of money is the same as the amount the customer wrote down on the deposit slip. When customers need to take out money, they make out a withdrawal slip and give it to the teller.

Security guards help to protect the money in the bank. Some of the guards will bring money to the vault; others will keep the vault safe. Each time a teller takes a deposit from a customer, a guard should bring the deposit box to the vault. At least two guards should be watching the vault at all times.

Custodians help to keep the bank clean. They should have access to the entire bank area, as they are responsible for the cleanliness of the bank. They can empty trash cans, vacuum the carpets, scoop snow off of the sidewalks, etc.

Banks are very important in our society and that means bank workers are important too.

Vocabulary notes:

1. greeter [gri:tə] / [gri:t^ər] – людина, яка на вході вітає клієнтів банку, відвідувачів ресторанів, готелів, казино;

2. to deposit (money) [dı`pOzıt] – покласти в банк, депонувати;

3. to withdraw (money) [wıð`drO:] – знімати, забирати (гроші з банківського рахунку);

4. teller – касир у банку; банківський службовець;

5. to make out – складати (документ); виписувати (чек);

6. deposit slip – бланк, який заповнюють при внесенні суми на поточний рахунок;

7. withdrawal slip [wıð`drO:əl] – витратний ордер;

8. vault [vO:lt] – приміщення для збереження цінностей; сховище; сейф;

9. deposit box – сейф для зберігання цінностей у банку;

10. custodian [kA`stəudiən] – амер. двірник, прибиральник; сторож, охоронець;

b) Answer the questions.

1. Where do most people keep their money?

2. Why is it convenient to keep money in a bank account?

3. When did you go to a bank last? Who greeted you at the entrance of the bank?

4. Is it security guards who greet people as they enter and exit the bank?

5. What are the main tasks of greeters?

6. What requirements should greeters meet to perform their tasks efficiently?

7. Could you work as a greeter? Why?

8. What functions do bank tellers perform?

9. What do customers make out when they want to open an account?

10. When do customers make out withdrawal slips?

11. What should a guard bring each time a teller takes a deposit from a customer?

12. How many security guards should be watching the vault at all times? Why?

13. Who is responsible for the cleanliness of the bank?

14. Why should custodians have access to the entire bank area?

15. Who else do banks employ apart from greeters, tellers, security guards and custodians?

Task 16. Translate into English.

1. Відкрити рахунок у банку – це зручно. 2. Щоб перевірити баланс рахунку не потрібно звертатися до касира в банку: для цього є банківська картка. 3. Банківські комісійні платежі за банківські перекази останнім часом істотно зросли. 4. Існують різні категорії банківських службовців. 5. Банківські клерки, що вітають клієнтів на порозі банку, мають створювати в них відчуття комфорту. 5. Банківські касири повинні ретельно перевіряти бланки, які клієнти заповнюють при внесенні суми на поточний рахунок. 6. Клієнт заповнює витратний ордер, коли знімає гроші з рахунку. 7. Сховище у банку має охороняти принаймні два охоронці. 8. Охоронці особисто слідкують за тим, як гроші клієнта попадають у сейф для зберігання цінностей у банку. 9. Прибиральники повинні мати доступ до всіх приміщень банку. 10. Робота банківських клерків надзвичайно важлива.