- •Customer Service level
- •I. Vocabulary Work
- •1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
- •2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
- •2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
- •9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
- •10. A) From the sentences given below form interrogative sentences;
- •11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
- •12. Numbers
- •15. Just for fun.
- •16. Now see how quickly you can find the answer to this rather long sum. The answer is at the back of the book. (Key section)
- •17. Now think about the number 2. Read the text. How much of the language would change if Daniel found himself a third girlfriend?
- •18. Study the following phraseological units and their translation.
- •II. Reading Comprehension
- •1. Read and translate the following text. Use a dictionary if necessary. Read the text very carefully so that to grasp both the main idea and the details added.
- •III. Comprehension and Word study
- •6. Fill in the gaps with a suitable derivative from the word given in brackets.
- •8. A) Translate the following words.
- •11. Give a customer a quotation by email based on the following details.
- •15. Put the processes described in the presentation about crp in the correct order.
- •IV. Speaking Practice
- •Just for fun
- •Supplementary unit 1 Using the supply chain to increase sales
- •Vocabulary
- •2. Use the words and phrases in the box to complete the sentences.
- •5. We often use the passive form of the verb to describe a process.
- •Supplementary unit 2 The importance of good supplier relationships
- •Vocabulary
- •8. Complete these sentences using verbs from the box in the correct form.
- •9. Find two more phrases in this extract from the article which are used to make comparisons.
9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
produce
Henry Ford began the mass production of the automobile.
Looking out of the window is not a very productive way to spend your time.
Since the new equipment was installed, productivity has risen by 26% complete.
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compete |
1. |
We work on very small profit margins so our prices are very __________ . |
2. |
Our recent technological breakthrough has given us a leap over our _________ . |
3. |
The fall in sales revenues resulted from increased __________ from the Far East. |
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economy |
4. |
Leading __________ are predicting that inflation will rise to over 2% by the end of the year. |
5. |
Did you study __________ when you were at University? |
6. |
The New Honda does nearly fifty miles to the gallon. It’s a very __________ car to run.
advertise |
7. |
There’s an __________ in the paper. It’s for your job. |
8. |
We can’t print this article. Our __________ won’t like it. |
9. |
Which __________ agency do you work for? |
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direct |
10. |
He resigned because he was unhappy about the __________ the company was going in. |
11. |
I’d like you to meet Mrs Gardener – she’s the new Sales __________ . |
12. |
I don’t know the telephone number. You’ll have to look it up in the __________ . |
10. A) From the sentences given below form interrogative sentences;
b) put general question to each sentence;
c) put special questions to the underlined words.
1. |
There are many different ways to determine wealth. |
2. |
The study of the world economy is essentially a macroeconomic survey. |
3. |
Monitory policy is managed by each country’s central bank. |
4. |
The basic idea of international trade is simple. |
5. |
In the interlinked global economy, consumers are given opportunity to buy the best products at the best prices. |
6. |
Trade deficits and surpluses are balanced by payments that make up the difference. |
11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
The Great British Bath
British people spend a year of their lives in the bath according to a survey by Graham, a leading bathroom supplier. More than half read in the bath, a third drink coffee, almost a third sing, a quarter consume alcohol, around a seventh make phone calls and nearly a sixth use the time to clip their tone nails.
The Graham Bath Report published today indicates that three out of five people prefer baths to showers and that having a bath is an important form of relaxation for many people. 53% of the 2,500 people surveyed like to listen to music in the bath and over two thirds say they dream. Some tackle crosswords, and some practice yoga or meditation. One person in five says they watch television from their bath, four percent claim to have sexual intercourse and a few go to sleep.
On the more practical side, just under two thirds of the people wash their hair, a tenth use the bath to wash their dogs and others share their baths with pet rabbits and cats (particularly Persians). But for others, the bath is a place of recreation. 4% play with their children’s toys.
b) Complete the following table of statistics. Fill in the missing percentage using figures from the box.
68% 62% 60% 52% 30% 25% 20% 14% 10% |
What the nation does at bath time:
|
Read |
_____ |
Drink coffee |
31% |
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Sing |
_____ |
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Drink alcohol |
_____ |
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Talk on the phone |
_____ |
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Clip their toe-nails |
16% |
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Prefer baths to showers |
_____ |
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Listen to music |
53% |
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Dream |
_____ |
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Watch TV |
_____ |
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Have sex |
4% |
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Wash hair |
_____ |
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Wash the dog |
_____ |
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Play with children’s toys |
4% |
c) Re-phrase these statistics using fractions in your answer.
Example: |
31% drink coffee in the bath. Just under a third drink coffee in the bath. |
1. |
25% drink alcohol. _____________________________________________________________ |
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2. |
53% listen to music. _____________________________________________________________ |
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3. |
20% watch TV. _____________________________________________________________ |
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4. |
60% prefer baths to showers. _____________________________________________________________ |
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5. |
10% wash the dog. _____________________________________________________________ |
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6. |
62% wash their hair. _____________________________________________________________ |
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7. |
30% sing. _____________________________________________________________ |