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Sample of Letter of Complain

Men’s Clothes Dealers Ltd.

142 South Road

Sheffield S20 4Hl

England

18^th April, 2008

Ref: Our order No. 142 of 21st March, 2008

Dear Sirs,

Thank you for your delivery of men’s silk shirts, which we ordered on the 21^st March, 2008. At the same time we would like to draw your attention to the following.

After examination of the shirts we discovered some manufacturing defects:

• there are oil stains in 12 shirts;

• the colour of buttons on 5 of the shirts not match the colour of these shirts;

• one shirt is in a different style.

We are returning the defective shirts by separate mail, carriage forward, and would ask you replace them with shirts in the colours and sizes specified below:

Size Colour Quantity

15 white 9

17 white 1

14 blue 6

16 blue 2

We would appreciate a prompt replay.

With best regards

S. Kravchenko

Export-Import Manager

Unit 27. Contract Active Vocabulary

transaction to draw up the Contract syn: to make the Contract intentions obligations according to the licenses patents technology know-how herein after referred to as Seller Buyer hereby agreed as follows manganese CIF terms FOB terms the quantity is understood packing included receipt	угода готувати контракт наміри обов’язки згідно чогось ліцензія патент технологія ноу-хау, технологія виробництва далі іменується як Продавець Покупець домовились про наступне марганець поставка на умовах CIF кількість визначається включаючи упаковку квитанція, рахунок
syn: invoice notification by cable the Buyer is to open by cable	повідомлення телеграмою Покупець повинен відкрити
confirmed	підтверджений
Visible Letter of Credit with the purpose…	існуючий акредитив з метою
is to be valid for 90 days with the right of extension the payment of the goods is to made	дійсний 90 днів з правом продовження оплата товарів відбувається
Certificate of Weight Set of Bills of Lading in the event of devaluation	Свідотство ваги комплект коносамента (транспортна накладна) у випадку знецінення

A Contract forms the basis of a transaction between the Buyer and the Sellers. A Contract is an a agreement made by two or more persons that is enforceable by law. As a rule, the Contract consists of the main elements such as the subject of the Contact, the terms of payment, the terms of the delivery, guarantees, packing and marking, arbitration, Insurance, and other conditions. In foreign trade transaction a contract is drawn up to give legal expression to the intentions of the partners and to guarantee that the obligations contained in the contract will be fulfilled. According to the purpose and contents, contracts can cover: goods, services, licenses, patents technology and know-how. Here is an example:

Contract № 5/1

London 14^th January, 2008

Ukrexport, Kyiv, herein after referred to as the Seller and British Manganese Ltd, London, herein after referred to as the Buyer, hereby agreed as follows:

The Seller has sold and the Buyer has bought manganese of Ukraine origin on CIF terms from one of the Black Sea ports at the Seller’s option. The price for the goods is understood to be per metric ton, packing included. The quantity is understood to at the Seller’s option.

Within five days after the receipt of the Seller’s notification by cable that the goods are ready for shipment, the Buyer is to open by cable with the Ukrainian Bank for Foreign Trade, Kyiv, an irrevocable, confirmed and visible Letter of Credit in favour of the Seller for the full value of the goods plus 5% to cover the option. The letter of credit is to be valid for 90 days, with the right of extension, if required, by the Seller. The payment of the goods is to made in US dollars for 100% (hundred per cent) of the invoice value of management on presentation to the Ukrainian Bank for Foreign Trade, Kyiv, of the following documents:

• Invoice in 3 copies;

• Seller’s Certificate of Weight;

• Set of Bills of Lading;

• In the event of devaluation of the US dollar under the present Contract both parties have the right to renegotiate the price of the goods.

Subject of the Contract предмет контракту

an integral part of the Contract невід’ємна частина

total value of the contract загальна сума контракту

spare and wear parts запасні та зношувані деталі

freight фрахт

specification специфікація, технічні

умови

to be valid бути дійсним

destination місце призначення

shipping documents відвантажувальна

інформація

waybill транспортна накладна

consignor, shipper вантажовідправник

consignee вантажоодержувач

shipping specification відвантажувальна

специфікація

shipment, consignment вантаж, партія товару

shipment відвантаження, перевезення,

packing пакування

marking маркування

to consider null and void вважати таким, що не має

сили

Exercise 1. Give the English:

угода, виконувати обов’язки, згідно чогось, далі іменується, Продавець та Покупець, домовились про наступне, включаючи упаковку, квитанція, підтверджений, дійсний, оплата відбувається, у випадку знецінення, загальна суму контракту, предмет контракту, невід’ємна частина контракту, місце призначення, фрахт, запасні та зношувальні деталі.

Exercise 2. Match words from the list A with words from the list B that have a similar meaning:

A B

contract under smth

To fulfill the obligations invoice

the payment is understood agreement

shipment to carry out

to consider null and void the payment is made

according to be over

receipt delivery

Exercise 3 Answer the following questions:

1. What are the main elements of the contract?

2. What does involve the Subject of the contract in the Agreement?

3. What does involve the Terms of the Payment of the Contract in the Agreement?

4. What does involve the Time of Delivery in the Agreement?

5. What are another parts of the Contract?

6. What are the main points the representatives of the both parties are always

discussed?

7. What can influence on the price?

8. Has any influences on the Contract some economic environment and what way?

9. What reason can reduce the price?