- •Передмова / Introduction
- •Part 1. Business documentation. Business communication
- •Vocabulary
- •Business documentation.
- •A business letter.
- •Parts of the Business Letter
- •Curriculum Vitae (cv)
- •Structure and Content
- •Part 2. Telephoning
- •Words and phrases
- •Part 3. Effective presentattion
- •Instructions for the presenter:
- •II.Essential vocabulary
- •III. Exercises.
- •Factories of Milkyland company.
- •По закінченню курсу ділової англійської мови, студентам необхідно:
Curriculum Vitae (cv)
Curriculum Vitae (CV) is a summary of a person’s life story showing details of education and qualification.
A CV contains in brief all information about you that is relevant for the job: personal information, education, work experience etc. The CV shows what qualifications and experiences you have that make you an ideal candidate for the position.
Structure and Content
Personal Information
name, address, phone number, email, nationality, date of birth
Summary of Qualifications (where appropriate)
Work Experiences (current experiences first)
period of time, company name and address, position, brief description of your responsibilities and achievements
Education and Training (current experiences first)
period of time, name of institution, qualifications
Further Information
other skills (e.g. foreign language skills), additional information that may support your objective and qualifications
Put work experiences before education/training. Employers often just skim CVs, so it's better to put important things first. For the same reasons you may even want to include a summary of qualifications at the beginning of your CV.
CV or Resume?
Sometimes the terms CV (Curriculum Vitae) and resume are synonymous, although people in the UK normally use the term CV, not resume. In the USA, a resume (1-2 pages) is not as long and detailed as a CV, which is usually required when applying for a position in an academic field.
Name Address
Telephone Date of birth
Education 1983-92 1993-6
Languages Computing skills Work experience Aprill 1996 to present time 1994-5
July 1992- May 1993
October 1990- June1992
Interests |
Henry George Whitfield 22 Collier Lane Horsham Leeds LS3 6PT 01532 27963 18 February 1974
Southfield High School, Leeds Nottingham University BA English and Sociology Fluent French Microsoft Word Working with disablet chidren in Botton Village, a community care centre near Jork.
Secretary of the university climbing club, led a team to the Pyrenees.
Lived in Paris, Worked as a porter in a children’s hospital. Acquired excellent French language skills.
Worked at weekends as an assistant in a chemist’s shop.
Travel, cinema, working with children, climbing. |
Exercise 1. Complete the sentences about him below with suitable verbs in the correct tense.
Henry _____________________ in 1974.
He __________________________ in the village of Horshat near Leeds.
He _______________________ English and Sociology at university.
He __________ French when he _____________ in Paris.
He __________ with disabled children since April 1996.
He __________ climbing and going to the cinema in his free time.
When he was at school he ___________ to work in a chemist’s at weekends.
The CV
Exercise 2. Archie Wong’s CV has got mixed up in the word processor. Rearrange the items in the right order by matching the headings ( 1 - 11 ) with the information ( a - k ).
1 |
Name |
|
a) |
English, French, Cantonese |
2 |
Date of birth |
|
b) |
British |
3 |
Nationality |
|
c) |
Theatre, military history, squash |
4 |
Marital status |
|
d) |
Loopers and Kylebrand, Chartered Accountants, 1988-91 Gabstock and Thring, Chartered Accountants 1991-94 |
5 |
Education |
|
e) |
Assistant General Manager, Kazoulis Communications |
6 |
Qualifications |
|
f) |
Archibald Wong |
7 |
Experience |
|
g) |
8 September 1967 |
8 |
Current position |
|
h) |
MA in Politics and Economics 1988 Member, British Institute of Chartered Accountants 1991 MBA 1995 |
9 |
Responsibilities |
|
i) |
General management of the company Objective of 25% growth per year over the next four years |
10 |
Languages spoken |
|
j) |
Single |
11 |
Leisure interests |
|
k) |
Oundle School, UK, 1980-84 Keble College, Oxford, 1985-88 INSEAD, Fontainebleau, 1994-95 |
Exercise 3. Write your own CV.
Fax and e-mail.
A fax is a facsimile copy of a document transmitted by normal telephone lines to another fax machine. Fax is becoming very common in business: in Japan and the USA, there are more fax machines than telex machines. A fax is not normally a legally binding document.
Electronic mail, also known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients.
E-mail Guidelines
-
E-mail: Inbox
To:
All members of staff
From:
Jennifer Ranford <j.ranford@firm.com>
Date:
9 September 2012
Subject:
E-mail Writing Guidelines
Please note and follow the guidelines below concerning the writing of company e-mail messages.
Subjects Give the message a subject/title. E-mail messages without a subject may not be opened because of a fear of viruses and especially note that it is very easy to forget to type this important information.
Subject contents Keep the subject short and clear but avoid such headings as: ‘Good News’, ‘Hello’, ‘Message from Mary’. These headings are common in messages containing viruses. Short but specific headings are needed,
e.g.
Order No. 2348X Delayed Shipment Laboratory Equipment Order
Greetings Start the message with a greeting so as to help create a friendly but business-like tone. The choice of using the other name versus the surname will depend on who you are writing to. If you have communicated with the receiver previously and he/she is at a similar level to you, then the use of the other name would be appropriate. If the receiver is more senior to you, or if you are in doubt, it would be safer (particularly in the first communication) to use the person’s surname/family name together with a title, e.g. Dear Mr Smithson, Dear Ms Stringer. It is also becoming quite common to write the greeting without a comma, e.g. Dear Miss Lawson e.g. Dear KK
Purpose Start with a clear indication of what the message is about in the first paragraph. Give full details in the following paragraph(s). Make sure that the final paragraph indicates what should happen next. e.g. I will send a messenger to your office on Tuesday morning to collect the faulty goods. e.g. Please let me have your order by the beginning of the month.
Action Any action that you want the reader to do should be clearly described, using politeness phrases. Subordinates should use expressions such as 'Could you...' or ' I would be grateful if...'. Superior staff should also use polite phrases, for example, 'Please...'.
Attachments Make sure you refer, in the main message, to any attachments you are adding and of course make extra sure that you remember to include the attachment(s). As attachments can transmit viruses, try not to use them, unless you are sending complicated documents. Copy-and-paste text-only contents into the body of the e-mail. If you use an attachment, make sure the file name describes the content, and is not too general; e.g. 'message.doc' is bad, but 'QA Report 2012.doc' is good.
Endings End the message in a polite way. Common endings are: Yours sincerely, Best regards, Best wishes, Regards, If you did not put a comma after the greeting at the beginning of the message, then do not put a comma after the ending either, e.g. Best wishes e.g. Regards
Names Include your name at the end of the message. It is most annoying to receive an email which does not include the name of the sender. The problem is that often the email address of the sender does not indicate exactly who it is from, e.g. 0385915d@polyu.edu.hk
Please follow these guidelines with all e-mail messages that you send. Kind regards Jennifer Ranford Human Resources Manager
Exersise 1.Janet Cooper wants to go to Spain on holiday with her family. She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires.
Read Janet’s fax and study the form of it. She will get all the information on one page.
FAX TRANSMISSION
From Janet Cooper
To Hotel Plaza, Alicante
For the attention of Receptionist
Page 1 of 1
Date (Today’s date)
To fax No 00 34 6 527 15 02
From fax No 01923 285446
Message
I would like to reserve some rooms at your hotel. We are arriving in Alicante on 28 July. We hope to stay for ten nights leaving on 7 August. My husband and I would like a double room, preferably with a balcony. Our two teenage daughters require a twin room. We understand that all your bedrooms are en-suite. Could you confirm this? Is it possible to have rooms with a sea view? Please let me know if you have rooms available for these dates. I would also be grateful if you could tell me the price of each room. I look forward to hearing from you.
Yours faithfully
Janet Cooper
Now, you are the receptionist at the hotel. Write a fax reply to Janet.
Thank her for her enquiry.
Say you are pleased to confirm her reservation for the rooms she wants, and for the dates she wants.
Tell her that all the rooms have an en-suite bathroom, and all the rooms have a sea view.
The rooms are 21,000 pesetas per room per night.
End the fax saying that you look forward to welcoming her and her family to your hotel.
Finish with Yours sincerely, Reception.
Exercise 2. Write the following heading in the right place on the fax below. One heading is used twice.
Company From Position
Date Message Subject
Fax number Number of pages To
F A X Call if message is not clear |
1 ................................................... 6 ............................................... Deirdre Murphy Eurocomex Frankfurt 2 ................................................... 7 ............................................... Personnel Manager 3 October 2000 3 ................................................... 8 ............................................... Bantry Construction 2 ( including this one ) 4 ................................................... 9 ............................................... 00 353 21 765203 19 October 5 .................................................. Margret Schaffer
10 ............................................... Dear Deirdre, Sorry it’s taken me so long to reply to your fax. Last week I was with Kate in Dublin and we had so many problems with the figures that I had no time to deal with anything else ... |