23 The National Weather Centre’s most recent customers are

A supermarket retailers.

B healthcare managers.

C maritime and aviation workers.

24 Why did the Centre first consider relocating?

A It had sufficient capital to build its own premises.

B The lease on its premises was due to expire.

C It had outgrown its original premises.

25 What conclusion was reached about the eventual choice of location?

A The actual physical location was unimportant.

B Operational costs mattered more than staff preferences.

C Transport links were the deciding factor.

26 Why is the Centre confident about retaining staff at its new location?

A The Centre can now afford to increase salaries.

B The location is particularly attractive.

C There is less competition from other employers.

27 What positive feedback have staff given about the new location?

A They find the local amenities impressive.

B Accommodation is significantly cheaper.

C There is pleasant countryside nearby.

28 What financial incentive did the local authorities offer the Centre?

A a rent-free period B cheap land for sale C reduced business taxes

29 Giles Milton says that the local government

A wants to expand its range of incentives.

B prefers to deal with local businesses.

C hopes the Centre’s presence will attract other businesses.

30 What additional help is the Centre going to receive from local agencies?

A training to develop employees’ IT skills

B grants for employing school leavers

C consultants’ advice on office design

Test 3 LISTENING 40 minutes (including 10 minutes’ transfer time)

PART ONE

Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

Conversation One

(Questions 1—4)

• Look at the note below.

• You will hear an answerphone message from a woman about a meeting.

MESSAGE

To: Paul James

From: Maria Hopwood, London office

Re: Planning Meeting next week

Also attending meeting: (1) ____________________________

Please bring (a) details about (2) ___________________

(b) suggestions for (3) __________________

Will send you the (4) __________________________by email

Conversation Two

(Questions 5—8)

• Look at the notes below.

• You will hear a PA explaining suggestions for improvements to a document.

Stratford Electronics bid — CEO’s comments/amendments

Introduction too long and contains too many (5)_______________________________.

Remove reference to (6)__________________________________ (not yet published).

Part about (7)________________________________________ is a good selling point.

Add information (in final section) re increase in (8)_____________________________.

Conversation Three

(Questions 9—12)

• Look at the notes below.

• You will hear someone in the Production department of a company phoning a colleague in the Human Resources department.

Notes Re Production Department’s Requirement

New business means that production needs staff to work (9) _____________________________until May. Work at weekends will be paid at (10) _______________________ ___________________________________________________________.

Application forms should be given to (11) ___________ ___________________________________ by 1^st Dec.

Staff should indicate which (12) ______________________ they are able to work.

PART TWO

Questions 13—22

Section One

(Questions 13—17)

• You will hear five short recordings. The speakers are presenting awards to companies that have excelled in different aspects of business.

• For each recording, decide what the company is receiving its award for.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________

A innovation in public relations B staff involvement in decision-making C after-sales policy D product improvement E environmental awareness F staff training G employee benefits H export success

Section Two

(Questions 18—22)

• You will hear another five recordings.

• For each recording, decide what the speaker is doing.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________

A requesting some sponsorship B proposing a short-term solution C querying the facts in a report D asking for a reference E accepting an offer F delegating a task G choosing some publicity H evaluating a tender for work

PART THREE Questions 23—30

• You will hear an interview with Ricky Bland, the author of a report on training for service sector staff in the UK. • For each question (23—30), mark one letter (A, B or C) for the correct answer. • After you have listened once, replay the recording.