- •A r z recruitment
- •Shipton’s Foods
- •23 What does Sophie say about the Nottingham centre’s problems?
- •Parkinson Machine Tools
- •The Future of Business
- •23 The National Weather Centre’s most recent customers are
- •23 Ricky Bland criticises uk employers for
- •23 What does Dan say about his appraisal interview?
23 Ricky Bland criticises uk employers for
A the total amount of money spent on training.
B the way they allocate budgets.
C the quality of the training provided.
24 According to Ricky Bland, why is it necessary to improve training in the UK?
A to equal the quality of training in other countries
B to satisfy the demand from workers
C to raise productivity levels
25 What point does Ricky Bland make about the fast-food industry?
A Its attitude to staff development is often misunderstood.
B It has difficulty recruiting suitable staff.
C It invests more in technology than in staff.
26 Burger House offers its staff
A training in a range of skills.
B financial incentives to take training courses.
C a specified time allowance for training.
27 Ricky Bland claims that fast-food restaurants differ from expensive ones with regard to
A the degree of job satisfaction.
B the quality of the staff.
C the opportunities for promotion.
28 Ricky Bland expects that pressure for improved training in fast-food restaurants will come from
A job applicants. B managers. C customers.
29 Ricky Bland believes that the government should
A give companies additional financial benefits for providing training.
B set up bodies to organise sector-wide training schemes.
C introduce new qualifications for low-skilled staff.
30 Ricky Bland expects that the government will soon
A give every worker a fixed amount of training.
B look at the qualifications that currently exist.
C provide grants for certain types of training.
Test 4 LISTENING 40 minutes (including 10 minutes’ transfer time)
PART ONE
Questions 1—12
• You will hear three telephone conversations or messages.
• Write one or two words or a number in the numbered spaces on the notes or forms below.
• After you have listened once, replay each recording.
Conversation One
(Questions 1—4)
• Look at the notes below.
• You will hear a woman discussing production problems with her boss.
MEETING NOTES
Costs of (1) ______________________________ have increased. Some of our (2) _________________________________________have signed exclusive contracts with suppliers. No time to discuss problems at (3)_____________________________________________________meeting. Product quality problems due to lack of suitably trained (4)_____________________________________________________.
|
Conversation Two (Questions 5—8)
• Look at the note below.
• You will hear a woman phoning her company’s legal department about employment contracts.
Phone Message for Simon Smith Emma Payton has a query about contracts for new (5)_____________________________________________________. She needs to know the maximum length allowed for a (6)_____________________________________________. Also, if (7) ____________________________________is required, can she include it in the hourly rate? Could you check a contract from a new (8)_________________________________?
|
Conversation Three (Questions 9—12)
• Look at the notes below.
• You will hear two colleagues discussing what to include in their company’s newsletter.
NEXT MONTH’S NEWSLETTER What to include:
N.B. Need to reassure staff that no (12)_____________________________________will be necessary.
|
PART TWO Questions 13-22
Section One
(Questions 13—17)
• You will hear five short recordings.
• For each recording, decide what opinion the speaker has about the company they work for.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay the recordings.
13 ________________ 14 ________________ 15 ________________ 16 ________________ 17 ________________ |
A The after-sales service is poor. B The company brochure should be updated. C More money should be invested in research and development. D Employment contracts should be standardised. E A member of staff should be dismissed. F Some new trainees should be recruited. G The company insurance provision is not sufficient. H Product delivery agreements need to be clearer. |
Section Two
(Questions 18—22)
• You will hear another five recordings.
• For each recording, decide what the speaker is trying to do.
• Write one letter (A—H) next to the number of the recording.
• Do not use any letter more than once.
• After you have listened once, replay the recordings.
18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________ |
A to place a repeat order B to query an invoice C to accept a quotation D to confirm an appointment E to enquire about a change F to ask for a refund G to book a conference venue H to arrange a demonstration |
PART THREE Questions 23—30
• You will hear an insurance salesman, Dan, talking to a friend, Helen, about the appraisal interview he has just had.
• For each question (23—30), mark one letter (A, B or C) for the correct answer.
• After you have listened once, replay the recording.