23 What does Dan say about his appraisal interview?

A He learned more from it than he had expected.

B His line manager now understands him better than before.

C He got a clearer idea of his future direction in the company.

24 Dan took a step down to his present job because he

A found management too difficult.

B wanted to spend less time at work.

C missed the contact with customers.

25 What reaction from other people to his change of job does he mention?

A Some employees from his previous company moved with him.

B His present colleagues are suspicious of his motives.

C Some people assume that he wants to change jobs again.

26 According to Dan, one of his strengths is his

A knowledge of insurance.

B computer skills.

C ability to memorise details.

27 According to Dan, a disadvantage of working with customers is having to

A stay patient with people who are slow to make decisions.

B seem friendly towards people that he doesn’t like.

C make complex policies easy to understand.

28 Dan’s line manager has agreed to change Dan’s

A work base. B basic salary. C working hours.

29 Dan’s idea for developing sales is to

A allow sales reps to visit any part of the country.

B reward customers for giving leads to new business.

C increase the amount of advertising.

30 In Dan’s opinion, his line manager is good at

A motivating her staff.

B managing her time.

C listening to her staff.