Additional Training

1. a). Listen to the dialogue and answer the questions in your course book.

Dialogue

Part 1

• Can I help you?

• Yes, I hope so. The air conditioner in my room isn’t working. Would you send someone to repair it please?

• Well, I’m very sorry. But the electrician has just left, and it will be a bit difficult to get hold of him again. Are you quite sure it isn’t working?

• Of course, I’m sure. Are you telling me my air conditioner can’t be repaired until tomorrow?

• I’m afraid not. It’s rather difficult, really.

• Well, I’m afraid this isn’t good enough. I insist that my air conditioner is repaired tonight. This is ridiculous.

• Well, as I say, I’m very sorry. But there’s nothing I can do. The problem is we haven’t got anybody here who could repair it. The electrician goes home at 8 o’clock, you see. Perhaps, you could leave your window open.

• Look, I don’t think you understand. I don’t care when the electrician finishes. I want my air conditioner repaired tonight. Otherwise I shall have to speak to the manager.

• All right. I’ll see what I can do, but I’m not promising anything.

• Very good of you.

• Don’t mention it. Only doing my job.

Part 2

• Oh, hello! Is it about the air conditioner?

• Yes, it is. It is now 9.30, and nothing has been done.

• Yes. Well, we tried to get hold of him, but he wasn’t there. So, we tried another one, but he wasn’t there either.

• Would you be good enough to call the manager please?

Part 3

• Good evening, Madam.

• Good evening. Are you the manager?

• I am. What can I do for you?

• I have a complaint to make. In fact, two complaints. The first concerns the air conditioner in my room, which isn’t working. The second concerns your reception clerk, who doesn’t seem to be taking my complaints very seriously. I cannot help feeling that his attitude would be rather different if I were a male guest.

• Oh, I’m sure that isn’t so, Madam. Our clerk has told me of the problem. I’m extremely sorry for the inconvenience you have been caused. The matter will be dealt with immediately.

• Well, that’s what he said. More or less, but nothing was done.

• Don’t worry, Madam. Leave it to me. I will attend to it. Once again, Madam, please accept my apologies for my inconvenience.

• Oh, well. In that case, thank you very much. I’m much obliged to you.

• Not at all, Madam, my pleasure.

Answer the following questions:

• Can you repair an air conditioner?

• What are you good at?

• What will be your line of business in future?

b). Listen to the eight sentences in your course book and mark the stressed syllables.

1. Are you telling me my air conditioner won’t be repaired until tomorrow?

2. This is ridiculous!

3. I’m very sorry but there’s nothing I can do.

4. I’ll see what I can do, but I’m not promising anything.

5. What can I do for you?

6. I’m sure that isn’t so, Madam.

7. The matter will be dealt with immediately.

8. Well, that’s what he said. More or less, but nothing was done.

Now rewind, listen again and repeat each sentence.