1. The money policy committee divided two by two, didn't it?

2. Did Jerome Patterton have to cast the decisive vote?

3. What was the outcome of the meeting? grammar exercises

■ Ex. 1. Bank employees who work at new accounts desks at FMA are very busy. It takes from ten to fifteen minutes to open any new single account.

1. They have to help people to fill in application forms calling for details of residence, employment, social security, and family matters.

2. They ... (to explain certain things)

3. They ... (to obtain a specimen signature)

4. They ... (to ask for proof of identity)

5. They ... (to take all documents to an officer of the bank for approval)

6. They ... (to make out a savings passbook)

7. They ... (to issue a temporary cheque book)

Therefore the most new accounts that any bank employee can open in an hour are five.

ACTIVITY

Explain what you have to do to apply for one of the following:

1. College

2. Passport

3. Driving licence

■ Ex. 2. a) Security rules and regulations for bank tellers at FMA are very strict. Study the list below. Say what in your opinion bank tellers must do, mustn't do. Support your answer.

Memorize your combination

Give your combination to anyone

Take your cash drawer to the cash vault when you leave your teller position

Check your cash drawer in and out of the cash vault

Close the combination lock when you leave the cashdrawer in the vault

Link your cashdrawer with the inter-bank communications network when you take your position at the counter

Use the bait money for normal transactions

b) Discuss in the form of a dialogue any additional measures that must be taken to reinforce security.

ACTIVITY

Tell to the other members of the class about rules and regulations at

1. your college

2. your job

3. your hostel

4. in the underground

■ Ex. 3. Mr Lane works at the clientele division of a bank. He is instructing customers how to operate a cash dispenser. Complete what Mr Lane says. Put in must, mustn’t, needn’t, have to.

Mr. Lane: A bank opening an account for a customer undertakes to repay on demand. But there are certain limitations on the repayment. A customer ... seek it at the branch where his or her account is and during business hours. Banks ... fix their closing time at 3 p.m. and sometimes at 3.30 p.m., because there is a lot of work to do after the bank is shut to the public. Unlike other business organizations, the banks ... complete one day's work the same day. One help in this situation has been the cash dispenser. There are different designs of this machine, but basically it consists of a safe let into the outer wall of the bank, containing packets of $10 in $1 notes. Your bank ... issue a cash card to you. A cash card has punched holes. You ... feed it into the machine for electronic checking. If this is satisfactory you get access to a keyboard of ten numbered buttons. You ... then tap out your personal code number. The machine will then deliver the $10 packet. It retains your cash card but you ... worry. The cash dispenser will initiate a debit to your account and then return your cash card for further use. As you can see the cash dispenser is a very useful gadget.

ACTIVITY

Tell the other members of the class what they must do, mustn't do, have to do, don't have to do, needn't do

1. operating a computer

2. writing a course paper

3. losing weight.

SECTION С

Interviewing

Opening expressions to lead up to questions

Do you mind if I ask you a few questions?

Could you spare me a minute and ...?

Could I possibly ask you ...?

Would you be kind enough to ...?

I wonder if you could tell me ...

I was wondering if you could help me. I'd like to know ...

Interview questions

Could you tell us your impression of ..., please?

Could you say what you consider to be the main reason for ...?

What do you feel about ... after three days of ...?

What's your attitude to ...?

What about the rumour that ...

How much truth is there in the rumour that ...?

Questions to provoke disagreement

The Wall Street Journal writes that ..., could we have your comments on that?

Many people find your attitude unreasonable

obstinate

harmful; Would you like to explain ...?

What can you say in justification of ...?

Getting more information

Could you tell a bit more about ...?

I didn't quite follow what you said about ...

Sorry, that's not quite what I meant, what I really wanted to know was ...

Sorry to press you, but could you tell me ...

Personal questions

I hope you don't think I'm being nosy, but ...

Please don't answer this if it is too personal, but ...

I understand you may feel hesitant (reluctant) to ... but ...