9. Summarize the text.
10. COMMENT ON THE FOLLOWING GUIDELINES TO
ORGANISATION CHANGE:
Use a highly- experienced consultant
Communicate the rationale for change - what has been done, what is
to be done - openly
and honestly.
Get feedback from your staff.
Plan the change. Focus on coordination of departments and
programmes.
Specify who reports to
whom. (Job descriptions can help).
Delegate decisions, grant authority and responsibility to your
subordinates.
Keep perspective, stay focused on customer needs.
Don't only control - expect, understand and manage change.
Acknowledge your team's achievements, analyze failures.
Remember: people are the most valuable asset.
Be ready for different reactions to change: rely on high-flyers
change-adepts, encourage anxious followers, get rid of refuseniks.
Set the stage for a change;
people should know the vision, goals and strategy of a company.
Built up trust and respect based on realistic expectations. Change
from paternalism to partnership.
