23.Двухфакторная теория Герцберга

To ensure staff to work efficiently managers must know how to motivate people. By understanding the factors influencing it, they can create the conditions in which employees will perform to their maximum potential.

Herzberg conducted some studies in the USA in Pittsburg in late 1960

He concluded that some factors cause job satisfaction and other dissatisfaction. Theory of Fredrick Herzberg’s two factor theory.

Satisfaction factors he called motivators. They are refer to a job content:

1. challenging job

2. responsibility

3. advancement

4. recognition

Another ones are hygiene or maintenance factors refer to the context of the job

1. company policy and administration

2. relationship with colleques

3. work condition

4. quality of supervision

5. salary

6. job security

If they do not exist in quality and quantity they give dissatisfaction but their presence does not, however, give increased satisfaction.

if this theory is true manager has to pay great attention to the job content, do it more challenging and interesting, provide job enrichment programmes. give the sense of achievement.