15. Make up the dialogue ‘The Emotionally Intelligent Manager’. Use the questions from Assignment 14 (c).

16. In a paragraph of 50-70 words, and using Ex.14 and your own words as far as possible, summarize and render the text in English. Use the clichés given below:

1. The article is about / the author of the article speaks about … 2. I’d like to call your attention to … 3. One should mention that … 4. It’s interesting to point out that … 5. So / besides / moreover / that is why … 6. On the one hand / on the other hand …7. Considering all the facts …8. In conclusion, I can say that …

17. Render this text in English:

Теория управленияприменяет научные методы анализа с целью выработки определенных методов и рекомендаций для практики управления. Однако эти методы и рекомендации — не рецепты, их нельзя абсолютизировать. Эффективное применение этих методов и рекомендаций зависит от сочетания конкретных обстоятельств, условий. Одним из важных условий эффективного управления (то есть достижения целей организации с минимальными затратами) является соответствие применяемых методов управления внешней и внутренней среде функционирования организации. Как и во всякой другой сфере интеллектуальной и практической деятельности людей научность управления и искусство управления дополняют друг друга. Эффективность системы управления обеспечивается умением руководителей овладевать искусством творческого применения научных принципов управления в конкретных ситуациях. Управление, то есть действия, обеспечивающие достижение поставленных целей, следует отличать от «воздействия». Под «воздействием» понимается руководящая деятельность, приводящая к изменению организационных структур, условий внешней и внутренней среды организаций, но не обеспечивающая достижение поставленных целей. В большинстве случаев такая деятельность создает опасность для жизнедеятельности организации. Таким образом, руководящие действия, не обеспечивающие достижения поставленной цели, не являются управлением.

18. Listening

EMOTIONAL INTELLIGENCE

a) Listen and decide whether these statements are True or False:

1. It’s better to say “I’m unhappy” than “this situation is getting on my nerves”.

2. Thoughts and feelings are not the same thing and we express them differently.

3. If we feel angry because of somebody’s behaviour we should say “you are making me angry”.

4. We should always think about how other people might feel.

5. Our own feelings should be more important than the feelings of others.

6. It is important to think in a positive way.

7. We should not concern ourselves with making other people feel better.

8. If people don’t take you seriously, try talking to them and try to make them understand your feelings

b) Listen again and fill in the missing words you have studied in the Unit 1.

Now let’s take a look at some ways in which we can increase the 1).... of our own emotional intelligence so that 2)... will be fighting over us!

The first step is to label our own feelings rather than labelling situations or other 3) .... We should say things like “I feel angry” instead of “this is a ridiculous situation”.

Secondly, it is very 4) ... to know the difference between a thought and a feeling. In terms of language we express thoughts by saying “I feel like” or “I feel as if” but for feelings we say “I feel” and then a feeling 5) ... , an adjective happy, angry, frustrated .

Next and this is a crucial point we should take more 6)... for our feelings. Instead of saying “you are making me jealous” we ought to say “/ feel jealous".

After this we need to learn how to 7)... our feelings to help us make decisions. Ask yourselves “How will I feel if I do this?” or “How will I feel if I don’t?"

Another important issue here is respect. We have to respect the feelings of others. We should ask ourselves 8)... like “How will this person feel if I do this?”

And of course it isn’t enough to just respect the feelings of others. We have to show others that we care. We do this through empathy and understanding. And we should accept people’s feelings. They are as just as valid as our own.

Then we come to energy. We need to turn anger into energy and use it to take action 9)... action that it. Finally, after getting used to understanding and analysing our emotions, we should 10)... getting a positive value from them. Ask yourselves “How do I feel and what could help me feel better?” and don’t forget those around you “how do you feel?” and “what would help you feel better?”

To sum up I am going to leave you with two pieces of advice.

Don’t criticize, advise, control or lecture others. Just listen with empathy and in a nonjudgemental way.

And what about people who invalidate you? Easy avoid them. And when it isn’t possible to avoid them altogether, try to spend less time with them and don’t let them get to you.

Follow this advice and I am sure that you will soon increase your EQ level. You will feel happier and more positive and hopefully this will rub off on those around you.

Topics for discussion:

1. General definition of management.

2. Material and human resources.

3. Financial and Informational resources.

4. Resources Utilization.

Word list

definition, n	определение
management, n	управление, руководство, менеджмент
science, n	наука
application, n	применение
area, n	область
require, v	требовать
skill, n	мастерство, умение
particular, adj	особый, специфический, конкретный
owner, n	владелец
sole, adj	единоличный
proprietorship, n	собственность
level, n	уровень
achieve, v	достигать
goal, n	(конечная) цель
resource, n	ресурс
primary, adj	оптимальный, основной
financial, adj	финансовый
human, adj	человеческий
physical, adj	физический
equipment, n	оборудование
assembly line	конвейер
house, v	размещать, вмещать
employ, n	нанимать
employment, n	занятость, род занятий
employee, n	рабочий
employer, n	работодатель
assets, n pl	активы
content, adj	довольный, удовлетворенный
incentive, n	стимул, мотивация
average, adj	средний
pay, n	зарплата
flexible, adj	гибкий
recreation, n	отдых
recreational facilities	места отдыха и развлечений
paid vacation	оплачиваемый отдых
offer, v	предлагать
fund, n	фонд, денежные средства
meet obligations	выполнять обязательства
grocery store	продовольственный магазин
customer, n	постоянный покупатель, клиент
wholesaler, n	оптовик
borrow, v	занимать
lend, v	давать взаймы
tuition, n	оплата за обучение
income, n	доход
endowment, n	пожертвование, благотворительный взнос
grant, n	субсидия
utility, n	предприятие коммунального обслуживания
bill, n	счет
insurance premium	страховая премия
salary, n	заработная плата
transaction, n	финансовая операция
involve, v	быть связанным
ignore, v	игнорировать
external, adj	внешний
environment, n	окружающая среда
consumer market	потребительский рынок
rapid, adj	быстрый
survive, v	выживать
competitor, n	конкурент
competition, n	конкуренция
goods, n pl	товары
service, n	услуга
utilization, n	использование
mean, v	означать
achievement, n	достижение
manpower, n	людские ресурсы
reduce, v	сокращать
life, n	срок службы
quality, n	качество
scarce resources	дефицитные ресурсы
cause damage	наносить вред
improve, v	улучшать
demand, n	спрос
team spirit	командный дух
hire, v	нанимать
statement, n	счет, квитанция
output, n	выход продукции
recourse input	ввод ресурсов

“The real leader has no need to lead - he is content to point the way.”

Henry Valentine Miller (American writer and painter)

Unit 2

LEVELS AND AREAS OF MANAGEMENT

1. a) What do the terms “pyramid” and “hierarchy” mean in the business world? What associations do you have with them? How does the managers’ responsibility for work change within a company?

b) Read the text and be ready to speak upon the managers’ role in a company.

§1 Managers are organizational members who are responsible for the work performance of other organizational members. Managers have formal authority to use organizational resources and to make decisions.

§2 The levels of managers form a hierarchy, in which they are ranked in the order of importance. In most organizations, the number of managers at each level is such that the hierarchy resembles a pyramid.

§3 Additionally, there are differences across the management levels as to what types of management tasks each does and the roles that they take in their jobs.

§4 Finally, there are a number of changes that are occurring in many organizations that are changing the management hierarchies in them, such as the increasing use of teams, the prevalence of outsourcing, and the flattening of organizational structures.

c) Title the text and say in which paragraph(s) the information is about:

• company hierarchy;

• responsibility of managers;

• team work;

• decision making;

• the importance of change;

• pyramid structure.

d) Look through the text and find the words which mean the same. The paragraph numbers are given in brackets:

a. the power or right to give orders (1);

b. a position in a hierarchy (2);

c. an organized group of people with a particular purpose (2);

d. the process of dealing with or controlling things or people (3);

e. a paid position of regular employment (3);

f. an arrangement or classification of things according to relative importance or inclusiveness (4);

g. two or more people working together (4).

2. Discuss the following quotations:

• Paraphrase each quotation. • Say whether you agree or not, and why.

3. a) What are the levels of management? Rank the following according to how important you think they are. Compare your answers with a partner.

6. middle management;

7. first line management;

8. top management;

9. operating employee.

b) Some phrases were taken out from the text, so insert them into the appropriate gaps. Read and translate the text:

a) implements the strate­gy and major policies;

b) controls the overall activities оf the organization;

c) represent the work force;

d) develop tactical plans, policies, and standard operating procedures;

e) former operating employees;

f) de­termine the firm's strategy and its major policies;

g) a three-story structure;

h) coordinates and su­pervises the activities.