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Heart embossed stress balls to ATM visitors. DTCM information kiosks in Dubai and across the city as well as the dedicated arrivals counter for ATM delegates at Dubai International Airport will have Dubai Heart branding,” added Al Tunaiji.

The DTCM, established in January 1997 by replacing a promotion board that existed for nine years, is the principal authority for planning, supervision and development of tourism in Dubai. Through DTCM’s unwavering efforts, Dubai has secured a leading position on the global tourism map.

DTCM oversees the licensing of hotels, hotel apartments, tour operators, and tour guides. It promotes and markets Dubai across the world through a network of 14 Overseas Representation (OR) offices. The department manages heritage sites and the region’s first and only dedicated cruise terminal.

(“Dubai Heart” Campaign Unveiled. Dubai Government's Department of Tourism & Commerce Marketing. 30 April 2005. 5 Sept. 2007 <http://dubaitourism.co.ae/News/default.asp?ID=807>)

Answer the questions:

1.What was used to launch the marketing campaign to promote Dubai as a tourist destination?

2.How was the campaign developed?

3.What are the four reasons for little success when traditional branding is used?

4.Why was the symbol of a heart chosen as the logo for this campaign?

5.What communication channels were chosen for the campaign?

Match the words (1-5) with the definitions (a-e).

1. teaser adverts

a. not a direct offer advertisement, and may invite customers to

 

enquire for further information

2. hoardings

b. billboards

3. to devise a campaign

c. to plan a campaign

4. consumer engagement

d. involvement of consumers in the success of a brand

5. to give away merchandise

e. to give goods as a gift

4. Vocabulary

Complete the sentences with the words from Listening and Reading:

1.He was determined to c_____________ criticism.

2.This approach will f_______________ an understanding of environmental issues.

3.Trading has been a________________ by the downturn in consumer spending

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