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leaders. These people are ______ of companies, elected _______, or leaders of membership groups. Often news reporters ask them for statements when a specific issue relates to their areas of responsibility or concern. People holding _______ leadership positions also are called______

leaders.

Second are the_______ leaders, who can and do influence their peers because of some special characteristic. They may be _____ models who are admired and whose behaviour is copied, or ______ leaders because they can exert peer pressure on others to accept something.

Listening 10.2.

Listen to Bob Richardson, who goes on to talk about the role of persuasion in public relations. Answer these questions.

1.What is the role of persuasion in public relations?

2.How is persuasion used?

3.What is the easiest form of persuasion?

Complete the extract of what Bob says about how persuasion is used.

We use persuasion in ______ ways: first, to _____ or neutralize hostile opinions, second, to _______ latent opinions and positive attitudes, and, third, to _______ favorable opinions.

The most difficult persuasive task is to turn ______ opinions into favorable ones. Usually, if people have decided on something, it is very hard to ______ their opinions, no matter how hard you try. People tend to ignore or disbelieve any information that contradicts their beliefs. Usually people _______ from personal experience and from what their peers tell them.

Persuasion is much easier if the message is compatible with a person's general disposition toward a subject. Non-profit agencies usually _______ the public's latent inclination to aid the less fortunate by asking for a donation.

The easiest form of persuasion is communication that ______ favorable opinions. Public relations people, by providing a steady stream of reinforcing messages, maintain people's ideas in sound condition. Quite a lot of companies have survived serious problems because public esteem for them minimized those problems. We call this continual effort to preserve the reservoir of goodwill ______ public relations, which is the most effective of all.

Match the words (1-10) with the definitions (a-j).

1. to generate an

a. people who are admired and whose behavior is copied

opinion

 

 

 

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