3. Match the words from the text with their definitions.

spare part	someone in charge of an organization
warehouse	things you do every day
head	a person who helps a person in a higher position to do their work by writing letters, arranging meetings, making telephone calls, etc.
daily routine	to put or keep goods in a special place for future use or sale
complaint	the set of necessary tools, clothing etc. for a particular purpose
personal assistant	a piece that can be used to replace another similar piece in a car or other device
equipment	a formal statement that something is wrong
to store	a large building for keeping items before selling, using or sending out to shops

6. Find the English equivalents of the Russian words and phrases below in the text. Use them in your own sentences.

1. функция (para. 1)

2. разрабатывать (para. 1)

3. заботиться о чем-л. (para. 1)

4. необходимый (para. 1)

5. приобретать новые навыки (para. 1)

6. работать в подчинении у кого-л. (para. 3)

7. командировка (para. 4)

8. принимать сообщения (para. 4)

6. Fill the gaps with a suitable word or phrase from the text.

1. The new type of lock doesn’t sell well and there are a lot of …………… from customers.

2. Our Training department arranges special courses to help the company’s employees …………… new skills.

3. The Marketing manager offers to …………… new packaging to improve the sales of our instant coffee.

4. John is the …………… of a large department – 60 people work ………… him.

5. Spare parts are …………… to maintain the equipment.

6. – I’m sorry, but the Sales manager is on a …………… …………… to Moscow at the moment. Can I take a …………… for him?

7. The …………… of our division is checking the quality of our products.

8. It’s the responsibility of my PA to take …………… of telephone messages.

8. Answer the following questions:

1. Who is the main authority in Satjet?

2. What are the functions of the Logistics department and its subdivisions?

3. Who is Janet and what are her responsibilities?

4. How many managers report to the Production director?

8. Discussion points.

Work with your partner to discuss the following questions:

1. Do you agree that personal assistants “play a crucial part in the lives of their bosses”? Why/ why not? Can directors work without PAs?

2. Why is a company compared with a human body? Do you agree with this comparison?

3. Which department do you hope to work in and in which position?

Grammar