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Business Correspondence Manual Part 1.doc
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A

Dear Sirs,

I would like to report an automobile accident. I am also making a claim for damages to my car.

The accident occurred on March 13. My car was parked on Elm Street. A snowstorm during the night had made the street quite icy. Mr. Kowalski's car skidded on the ice and hit my car. The left rear fender of my car was crushed. The damages are estimated at $ 450. Mr. Kowalski admits responsibility and has filed a police report (003726).

I would like restitution for the repair costs. My car may be viewed at Al's Auto Body Shop, 261 Hughes Avenue.

Thank you.

Faithfully yours,

.

rear fender (амер.) – заднее крыло

restitution – возмещение убытков

B.

Dear Mr. Morris,

With inflation worse abroad than at home, many Americans are reconsidering that long-saved-for trip to Paris. Therefore, I am submitting a copy of my article, "Paris on a Budget", for your consideration. The readers of TOURIST magazine may find it helpful.

Based on my own recent experiences, the article is a guide for the tourist on a tight budget. It suggests moderately priced but comfortable hotels and boarding houses. Free or nearly free places to go and things to do are listed also. All details and prices have been researched carefully.

Your consideration of my article is appreciated greatly. You are welcome to make any necessary editorial revisions.

Sincerely yours,

IV. Writing.

Ex 1. Standard business letter.

Some business letters are very simple. Look at this standard business letter a secretary wrote from her boss' notes

Notes: tel conv this pm / our catalogue // thanks for yr enquiry / do business with you

The body of the secretary's letter:

Further to our telephone conversation this afternoon, I enclose our catalogue.

We thank you for your enquiry and we look forward to doing business with you.

Write the body of these letters in the same way from these notes:

  1. tel conv this am / our price list // thanks for yr enquiry / do business with you

  2. conv yesterday pm / a job application form // thanks for yr enquiry / hear from you

  3. tel conv this am / a cheque for $ 97 // apologise for the delay / receive yr receipt

  4. conv this pm / our invoice // ... / receive yr payment

  5. yr telex / our official order // apologise for the delay / receive the goods

  6. conv at yr office / a copy of the financial report // ... / hear yr opinion

Ex 2. Set out and punctuate the following letter correctly.

Divide it into paragraphs if you think it necessary.

13 chesnut st durham 17 march 1991 globe furniture 166 henly st london wl dear mr bradburn i recently ordered from you a set of four french dining room chairs and an italian coffee table both of which were advertised in the january edition of home and garderns magazine they arrived as promised but unfortunately they were damaged the coffee table had one of its legs broken and the backs of the chairs were scratched i understand these items are under guarantee could you please tell me what i should do i look forward to hearing from you yours sincerely james p robinson

Ex 3. Find and correct the typographical errors in the following letter. Rewrite it using the c

Dear Mr. Jones:

I am very much enterested in finding a copy of your most recent brochure on nutrition. I am najoring in in foodscience at Westgatte Community Colledge and would appreciate obtainning some infornation about your polcies and procedures in the distribution of hot lucnchs in teh elementary grades. Your extenaive operatiom in this area has been priased for its thoroghness nad flexibility.

If you have any copies of this borchure, or other instructons I might see, I would like to ue them in my class reports. With yoor permision, I would like to shafe these materials with my homeeconomics calss.

Sincerly yours,

J.P. Allen

orrect business letter format

Ex 4. This is a tapescript of what a boss has dictated to his secretary. Write the letter using the correct business letter format.

... "Ah, take a letter, please, Miss Smith. ...Bombay Animal Supplies Ltd, etc. ...Dear Mr Singh comma subject-heading Order No. 8692.

...Letter begins... Further to my order of 21st August 1991 comma please supply comma in addition comma three elephants open bracket Indian close bracket comma two tigers open bracket striped close bracket comma three cobras with hoods if possible and two mongooses... er no, mongeese. ... No, start again... and one mongoose. Letter ends Yours etc. ... P.S. Please send another mongoose."...

Unit 3

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