HOW LIKELY ARE YOU TO RECOMMEND?

Extremely										Extremely
unlikely										likely
0	1	2	3	4	5	6	7	8	9	10
DETRACTORS							PASSIVES		PROMOTERS

NPS™= (Promoters-Detractors)/Total

Net Promoter Score ™ is a registered trademark of Bain & Company, Satmetrix and Fred Reichheld

The Power of Recommendation

Promoters make you more money

-They spend more -They negotiate less -They stay longer

-They are easier to service -They upgrade quicker

-...

Slide: Bain & Company,

official NPS(tm) presentation Fred Reichheld.

Net Promoter Score ™ is a registered trademark of Bain & Company, Satmetrix and Fred Reichheld

The Power of Recommendation

Activate your Fans

Must See

GO DO IT

The Element of Surprise