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IV. Listen to the third call again. Underline each phrase the speaker uses.

Dave Hi, John. Dave here.

John Oh, hello, Dave. How are things? / How are you? (1)

Dave Fine, thanks. Listen, just a quick word / quick question. (2)

John Yeah, go ahead.

Dave Do you think you could give me / let me have (3) the fax number for

Workplace Solutions? I can’t get through to them. Their phone is

always busy / engaged (4).

John I’ve got it here / right in front of me (5). It’s 020 7756 4237.

Dave Sorry, I didn’t hear / catch (6) the last part. Did you say 4227?

John No, it’s 4237.

Dave OK. Thanks. Bye.

John No problem. / Don’t mention it (7). Bye.

V. Study the Useful language box below. Then role play the telephone calls using it.

Useful language

Making calls

Could I speak to Tim Rose?

Yes, this is Ernesto Badia from KMV.

I’m calling about …

Could you tell him/her that I rang?

Could you ask him/her to call me back?

Receiving calls

Who’s calling, please?

Could you tell me what it’s about?

I’ll put you through.

Can you hold?

I’m afraid there is no answer/he isn’t in at the moment. Can I take a message?

VI. Translate the dialogue into English.

- Доброе утро! Компания ВТС. С каким отделом вас соединить?

- Я хотел бы поговорить с Камерон Диаз из отдела кадров.

- Подождите минутку. Я вас соединю.

- Добрый день. Отдел кадров.

- Здравствуйте. Это Камерон Диаз?

- Слушаю.

- Я звоню по поводу Вашего объявления в «Новостях карьеры». Вы не могли

бы выслать мне бланк заявления?

- Конечно. Пожалуйста, назовите ваше имя и адрес.

- Меня зовут Бен Ганн….

VIDEO

The Interview (Total English Pre-Intermediate Film 9)

Before watching

I. Discuss.

  1. Have you ever watched any training videos? If yes, what was their purpose? Were they successful?

  2. In what situations are training videos typically used

II. If you make a training video to help people prepare for the job interview,

which of the following points will you include?

  1. make a good first impression

  2. wear appropriate clothes

  3. be enthusiastic and self-confident

  4. find out about the company you are applying to

  5. relax before you go in

  6. have some questions to ask the interviewer

  7. other points (say what)

III. What style of presentation would you use?

  1. someone talking to the camera and explaining what to do

  2. presenter asking people in the street their opinion

  3. examples of good and bad real interviews

  4. another style (say what)

IV. Match the compound nouns 1-5 with a-e and the verb-noun collocations

6-10 with f-j.

  1. IT a. line

  2. market b. policy

  3. after-sales c. programme

  4. customer care d. share

  5. product e. skills

  1. make f. a deal

  2. deal in g. products

  3. sell h. a profit

  4. close i. a sales team

  5. motivate j. retail technology

After watching