Test Questions

1.	Which of the following functions cannot be performed by an administration system?
A.	Supporting routine business functions
B.	Recording and monitoring business performance
C.	Supporting customer service
D.	Persuading customers to buy at the point of sale
2.	The administrative system used by a business to check its finances for mistakes is known as:
A.	Total Quality Management
B.	Internal audit
C.	Budgetary control
D.	Quality control
3.	Which of the following criteria could not be used for evaluation of the efficiency of an administrative system operated by a firm maintaining photocopiers?
A.	Reduced call-out time for copier engineers
B.	Increased sales revenues
C.	Faster dispatch of spare parts to engineers
D.	Quicker dispatch of reminders to customers who are late payers
4.	Which of the following is a non-routine task in a manufacturing firm?
A.	Monitoring production costs
B.	Recording weekly sales volumes
C.	Recording credit sales
D.	Dealing with a power failure
5.	A primary administrative function of the support services department is:
A.	To ensure that accurate records and processing of sales occur
B.	To maintain stock levels and to re-order on time
C.	To ensure that routine maintenance is undertaken
D.	To ensure that materials are purchased on time
6.	How best could an organisation measure how well it is functioning?
A.	Compare actual performance with targets
B.	Ask competitors
C.	Ask staff and customers’ opinions
D.	Market research
	Questions 7 – 9 share the following answer options:
A.	Finance
B.	Personnel
C.	Sales
D.	Purchasing
	Which of the above administrative functions would be used for the following?
7.	Recording and dealing with customer inquiries
8.	Handling cash and making payments
9.	Preparing a job advertisement
10.	The main British Standard to measure quality is known as:
A.	Total Quality Management
B.	ISO 9000
C.	The BSI
D.	BS5750
11.	Answer the following questions: What is an administration system? Suggest two examples of a routine function and a non-routine function that an administration system would support in a business. Explain two ways in which Information Technology can improve the operation of these support functions. Suggest and explain one other way the operation of the administration system might be improved.
12.	Answer the following questions: What is a computer network? What is the difference between a WAN and a LAN? Explain how a computer network could help the purchasing department improve its administration in a large firm. Suggest two software applications a business could use, and how they can be used, to improve the operation of its administration system.