Hall & co. Ltd Builders' Merchants
Dear Sir/Madam
We
(1) ––––– that you have made a planning application and
(2)––– an extension to your property soon, and I (3)––––inform
to you of the services which we, as your local Builders'
Merchant,(4)––––––– for our customers.
Our range of products (5)–––––––– at the foundations with sand, cement, and bricks, and we also (6)––––––––– a full range of timber and plasterboard products
In addition to this, but only for the next two weeks, we (7)––––––– a free estimating service, so that you
(8)–––––––exactly how many the materials will cost.
We (9)––––––forward to hearing from you.
Yours faithfully,
Hall and Co. Ltd
Letter 2.
Complete the following letter of enquiry with the correct prepositions.
Veto Sport ag
Karlstr. 45
0-5230 Sommerda
The Sales Director 15 February 200_
UK Cycles Ltd
Borough House
Borough Road
Cleveland TS8 3BA
Dear Sir,
We read your advertisement (1) –––––––, racing cycles (2)––––––– the current edition (3) ––––– Cyclists and are interested (4)––––––– your products, particularly touring bikes.
We are a large retail company, (5) –––––– cycle shops throughout Germany and would like your catalogue and a price-list, quoting c.i.f. Berlin prices
Please let us know your terms (6) –––––– trade, including quantity discounts, delivery dates, and any credit facilities you are prepared to offer (7) ––––––– large orders.
We look forward (8) ––––––– hearing (9) –––––– you soon.
Yours faithfully,
Karl Janssen
Managing Director
Letter 3
Arrange the parts of a business letter in a write order:
. Thank you for your letter. I am afraid that we have a problem with your order.
Unfortunately, the manufacturers of the part you wish to order have advised.
Us that they cannot supply it until November. Would you prefer us to supply a substitute, or would you rather wait until the original parts are again available?
6 August 200_
. James Sawyer, Sales Manager, Electro Ltd, Perry Road Estate, Oxbridge UN54 42KF.
. I look forward to hearing from you. Yours sincerely, Simon Tramp Sales Manage
. 6 Pine Estate, Bedford Road, Bristol, UB28 12BP Telephone 9036 174369 Fax 9036 36924
. Dear Mr Sawyer,
Letter 4.
Answer the questions using the information on the envelope:
New Jersey Power Company
5695 South 23 Road
(1)Ridgefield, (2) NJ 08887
(3) Mr. Frederick Wolf
Director of Marketing
(4) Smith Printing Company
590 (5) Sixth Avenue
Milwaukee, (6) WI53216
What is the ZIP Code in the return address?
What is the ZIP Code in the mailing address?
Who is the addressee?
What town does the letter come from?
What is addressee's company name?
What is the street name in the mailing address?
Варианты ответа:
2
4
5
6
3
1
Answer key:
Letter 1.
1 note 4 provide 7 are offering
2 are building 5 starts 8 know
3 am writing 6 supply 9 look
Letter 2.
1 for 4 in 7 on
2 in 5 with 8 to
3 of 6 of 9 from
Theme 12. Negotiation. Contract.
Ведение переговоров, обсуждение и подписание договоров.
Text 1. Tips for successful negotiation:
Every manager needs to know how to negotiate, both with his own people and with customers.
Start by always using the 'negotiating zip'. In any negotiation you need to be able to move from a position of agreement to a position of future agreement. Inexperienced negotiators tend to begin by thinking: 'Well now, the biggest problem we've got to agree on is this. If we can agree on that, the rest is easy.' So they begin the negotiation by saying: 'Well George, the biggest problem we have got to look at is this, so that's where we'll start.' That is a fundamental error.
Supposing, instead of starting with the biggest area of disagreement, you started with an area of agreement, then you can say: "Right, we've got a variety of things to discuss, and I believe that we both agree that'. There must be something that you can agree on, even if it is only the need for a negotiation. 'There seem to be a lot of differences between us but obviously you agree with me that it's worthwhile sitting down and trying to negotiate some agreement over this, isn't it?' At which point the other guy says 'Yes', and every salesperson knows that if you can start with a yes you are moving in the right direction.
You then continue along the zip, taking each item in ascending order of difficulty. What you are doing is teaching the other person how to work with you, showing that you can reach agreement on things. He learns that you do give concessions, but that sometimes he has to do the same. By the time you reach the most difficult problem at the top of the zip the situation is completely different, because the other person has spent all this time agreeing with you, while learning how to negotiate with you. If you have agreed ten other things with him, he will feel much more inclined to agree the eleventh, and hardest thing, than if you had produced it right at the beginning.