Business letter

Here are some useful phrases you can use:

• Dear Mr Brown / Dear John / Dear Ms. White

• Thank you for your letter of (date) asking if …

• We have received your letter of (date), enclosing …

• We are writing  - to inform you that ... - to confirm ... - to request ... - to enquire about ...

• I am contacting you for the following reason …

• We are interested in …     

• We would like to know …  

• In reply to your letter of (date) …

• We would like to inform you …

• We are sorry to have to remind you …

• We regret to inform you that ...

• I'm afraid it would not be possible to ...

• With reference to your letter …

• Confirming…we are pleased now to …

• Please accept our apologies/apology for …

• We very much regret to say that …

• We are sorry for a delay …

• We were sorry to receive your complaint …

• Could you please send me ... 

• Could you possibly tell us / let us have ... 

• In addition, I would like to receive ...

• It would be helpful if you could send us ...

• We would be happy to ...

Here is some information you can use:

to apologize, attitude, by invitation only, complimentary, confidential, conscientious, contribution, convenient, cooperation, coordinator, effective, efficient, enclosed, encouraged, formal, grateful, to guarantee, impact, to indicate, to lay-off, to postpone, professional, profound, regarding, reliable, representative, respected, sharp, sufficient, welcome

Business Letter:

Part 1 of 4:

- Beginning the Letter

- Know the format

- Include information about your company

- Include the date

- Add the recipient's information

- Choose a salutation

Part 2 of 4:

- Composing the Body

- Strike the right tone

- Write clearly and concisely

- Be conversational when appropriate

- Be courteous

- Wrap it up

Part 3 of 4:

- Closing the Letter

- Choose a closing

- Sign the letter

- Include your typed name and contact information

- If necessary, include "Enclosures." 

Part 4 of 4:

- Finalizing the Letter

- Edit the letter

- Post the letter

CPC 55

Dialogue: Professional qualities of modern specialist

Phrases for your dialogues:

1. Suggest your idea:

- Why don’t we...         

- Shall we...

- Do you think we should...     + V

- Do you want to...

- Would you like to...

- Maybe the best thing would be to…

- I think the best thing might be to…

- I wonder if we should….

- How about...

- What about...                                          

- Do you feel like...               + Ving     

- What do you think of...

- Do you fancy...

- Let’s think about…

2. Prove your idea:

• … would be a good idea because ….

• One thing we should remember is that ….

• Personally, I suggest … because ….

• One advantage of … is that ….

• In my opinion, it would be best to choose … because ….

3. Agree or disagree:

Agree:

Yes, I completely agree with you.

You are right.

That’s a good point.

That’s just what I wanted to say.

It’s a great idea!

Disagree:

I agree up to a point, but ...

Well, I agree to a certain extent, but ... 

I don’t think we should…

I’m afraid I don’t agree.

I have to disagree with you. 

I’m not sure I agree, to be honest.

Here is some information you can use:

The building block of successful career development is comprised of four components: skills, values, interests and personality traits.  Successful people tend to be/have: 

- Attitude – The capacity to stay optimistic and positive.  The №1 quality for career success is “Championship Thinking.”

- Enthusiastic – The possession of intense and eager interest in a subject or cause.  It is an energy that often inspires others.

- Ethical – The quality of having and living by a code of sound moral principles.

- Goal Focused – The ability to have clarity on the objectives that you strive for in your personal and professional life.

- Listener – The capacity to suspend your own agenda and deliberately and empathically allow others to be heard.

- Networked – A well developed circle of influence of interconnected positive relationships.

- Persistent – The ability to endure in the face of adversity.  It is a patient and relenting effort to achieve despite difficulties.

- Self-Aware – The understanding and knowledge of who you are including your skills, values, interests, behaviors and character.

- Self-Confident – The firm belief in your abilities.  Seek professional help if this is an area of weakness – it will be worth it.

- Self-Discipline – The ability to control and restrain impulses.  Energy then can be focused and channeled toward your ambitions.

- Ambitious:  I am driven to succeed.

- Calm:  I stay levelheaded in a crisis.

- Confident:  I am not afraid to ask questions.

- Cooperative:  I get along well in a team setting.

- Curiosity:  I am eager to learn.              

- Determined:   I am self-motivated.

- Devoted:  I am committed to the company’s success. 

- Easygoing:  I easily adapt to new situations. 

- Efficient:  I have very quick turnover time.

- Energetic: I am able to work long and hard hours.

- Flexible:  I am able to adapt my priorities.

- Inquisitive:  I am excellent at gathering information.

- Open-minded:  I take constructive criticism well.

- Punctual:  I have great time management skills.

- Responsible:  I always finish a task on time.

- Quiet:  I am a great listener. 

- Talkative:  I am comfortable initiating a dialogue.