Lost Phone Finder Use Cases and UI Description Autodesk Confidential

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Project Finder

LLC Lost Phone Finder Service

Release 1.0

High-Level Use Cases and User Interface Concepts

<Draft Revision 1>

Last updated: 12/4/2008 01:00:00 PM

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Table of Contents

Table of Contents 2

Related Documents and Other References 3

Open Issue Summary 3

1 Purpose 3

2 High Level Service Flows 3

2.1 Service Lifecycle When LPF Purchased Before Loss 3

2.2 Service Lifecycle When LPF Purchased After Loss 4

2.3 Automatically Deprovision Service after Phone is Permanently Lost 5

3 Lost Phone Finder Handset Interface Use Cases 6

3.1 General Notes 6

3.2 Subscribe to LPF Service by Downloading Handset App, Pre-Loss (Pri: Hi) 6

3.3 LPF Handset App Launched from Handset by User (Pri: Med) 6

3.4 LPF Handset App Activated by Server Message while Phone Powered-On and In-Coverage (Pri: Hi) 6

3.5 LPF Handset App Activated by Server Message while Phone Powered-Off or Out-of-Coverage (Pri: Med) 7

3.6 LPF Handset App Commanded to Report Location (Pri: Hi) 7

3.7 LPF Handset App Commanded to Ring Loudly (Pri: Hi) 7

3.8 LPF Handset App Commanded to Erase Personal Data (Pri: Med) 7

3.9 Deactivate LPF Service after Recovery (Pri: Hi) 8

3.10 Bystander Finds Phone and Returns It to Owner (Pri: Hi) 8

3.11 Return Phone to Insurer if Found After Filing Claim (Pri: Low) 8

4 Self-Service Website Use Cases 9

4.1 Subscribe to LPF Service via Website, Pre-Loss, Preloaded LPF Handset App (Pri: Hi) 9

4.2 Subscribe to LPF Service via Website, Pre-Loss, User-Downloaded LPF Handset App (Pri: Hi) 9

4.3 Subscribe to LPF Service via Website, Post-Loss (Pri: Hi) 10

4.4 Activate LPF Service via Website after Loss (Pri: Hi) 10

4.5 Enter the LPF Website after Previously Activating Service (Pri: Hi) 11

4.6 Locate Phone via Website (Pri: Hi) 11

4.7 Ring Phone via Website (Pri: Hi) 12

4.8 Erase Personal Data via Website (Pri: Med) 12

5 Toll-Free IVR Application User Interface Use Cases 13

5.1 Activate LPF Service after Loss (Pri: Med) 13

5.2 Call the LPF IVR App after Previously Activating Service (Pri: Med) 13

5.3 Locate Phone via IVR (Pri: Med) 14

5.4 Ring Phone via IVR (Pri: Hi) 14

5.5 Erase Personal Data via IVR (Pri: Low) 15

6 Call Center Operator Interface Use Cases 15

6.1 Subscribe to LPF through Call Center Operator, Post-Loss (Pri: Low) 15

7 Self-Service Website User Interface Design Concepts 15

7.1 General Application Screen Template 15

7.2 New User Welcome Screen 16

7.3 LPF Subscriber Welcome Screen 16

7.4 Lost Phone Activation Screen 16

7.5 “Help Me Find My Phone” Screen 17

Related Documents and Other References

Description	Location
Lost Phone Finder Opportunity Proposal	\\Whistler\locationservices\ProductManagement\Product_Planning\FindLostPhone

Open Issue Summary

Issue	Description	Owner	Status