- •Table of Contents
- •1Purpose
- •2High Level Service Flows
- •2.1Service Lifecycle When lpf Purchased Before Loss
- •2.2Service Lifecycle When lpf Purchased After Loss
- •Owner specifies a call-back number that is used to contact the Owner when a person other than the Owner finds the phone.
- •The Lost Phone screen gives instructions that guide the person finding the phone to contact the Owner.
- •2.3Automatically Deprovision Service after Phone is Permanently Lost
- •3Lost Phone Finder Handset Interface Use Cases
- •3.1General Notes
- •3.2Subscribe to lpf Service by Downloading Handset App, Pre-Loss (Pri: Hi)
- •3.3Lpf Handset App Launched from Handset by User (Pri: Med)
- •3.4Lpf Handset App Activated by Server Message while Phone Powered-On and In-Coverage (Pri: Hi)
- •3.5Lpf Handset App Activated by Server Message while Phone Powered-Off or Out-of-Coverage (Pri: Med)
- •3.6Lpf Handset App Commanded to Report Location (Pri: Hi)
- •3.7Lpf Handset App Commanded to Ring Loudly (Pri: Hi)
- •3.8Lpf Handset App Commanded to Erase Personal Data (Pri: Med)
- •3.9Deactivate lpf Service after Recovery (Pri: Hi)
- •3.10Bystander Finds Phone and Returns It to Owner (Pri: Hi)
- •3.11Return Phone to Insurer if Found After Filing Claim (Pri: Low)
- •4Self-Service Website Use Cases
- •4.1Subscribe to lpf Service via Website, Pre-Loss, Preloaded lpf Handset App (Pri: Hi)
- •4.2Subscribe to lpf Service via Website, Pre-Loss, User-Downloaded lpf Handset App (Pri: Hi)
- •4.3Subscribe to lpf Service via Website, Post-Loss (Pri: Hi)
- •4.4Activate lpf Service via Website after Loss (Pri: Hi)
- •4.5Enter the lpf Website after Previously Activating Service (Pri: Hi)
- •4.6Locate Phone via Website (Pri: Hi)
- •4.7Ring Phone via Website (Pri: Hi)
- •4.8Erase Personal Data via Website (Pri: Med)
- •5Toll-Free ivr Application User Interface Use Cases
- •5.1Activate lpf Service after Loss (Pri: Med)
- •5.2Call the lpf ivr App after Previously Activating Service (Pri: Med)
- •5.3Locate Phone via ivr (Pri: Med)
- •5.4Ring Phone via ivr (Pri: Hi)
- •5.5Erase Personal Data via ivr (Pri: Low)
- •6Call Center Operator Interface Use Cases
- •6.1Subscribe to lpf through Call Center Operator, Post-Loss (Pri: Low)
- •7Self-Service Website User Interface Design Concepts
- •7.1General Application Screen Template
- •7.2New User Welcome Screen
- •7.3Lpf Subscriber Welcome Screen
- •7.4Lost Phone Activation Screen
- •7.5“Help Me Find My Phone” Screen
1Purpose
This document describes the key Lost Phone Finder (LPF) service end user use cases. It also describes high-level end user UI concepts.
2High Level Service Flows
2.1Service Lifecycle When lpf Purchased Before Loss
The high level service flow for users that subscribe to LPF before losing the phone is as follows:
The phone’s Owner discovers the LPF website and purchases a recurring monthly subscription to LPF through the self-service provisioning interface.
If the LPF handset software is not preloaded on the phone, the Subscriber is guided through the process of downloading and activating the application.
The LPF subscription purchase process validates that the Subscriber is in physical possession of the phone by sending the service Subscription Code to the phone in an SMS message.
No activation fee is applied for pre-loss LPF purchase.
Owner loses or misplaces the phone.
Owner activates the LPF function through the LPF website or the LPF interactive voice application.
Owner specifies a call-back number that is used to contact the Owner when a person other than the Owner finds the phone.
Owner also specifies an unlock code that can be entered on the LPF handset application to immediately unlock the phone.
LPF quickly determines and displays/announces the phone’s current status – either powered on and in-coverage or off/out-of-coverage. If the phone is on and in-coverage, the phone’s location is displayed on a map. If the phone is unreachable, a recently cached location is displayed instead.
LPF service locks the phone to prevent unauthorized outbound calls, displays a unique “I’m a Lost Phone” screen, and sounds a unique Lost Phone ringtone, and optionally backs up the Owner’s phone-resident personal data.
The Lost Phone screen gives instructions that guide the person finding the phone to contact the Owner.
The Lost Phone ringtone is played anytime the location of the device is requested, preventing it from being inappropriately used for tracking.
If the phone is powered-off or out-of-coverage at the time the LPF is activated, the LPF handset application will awaken as soon as the phone powered-on and in coverage. The LPF handset application will cycle through all the activation steps, including sending a message to the Owner with the phone’s current location.
Owner can re-locate the phone and/or force the phone to replay the Lost Phone ringtone through the LPF website or the LPF interactive voice application.
User can also view an up-to-date chronology of LPF events on the website.
Owner can order the LPF application to erase personal data on the phone through the LPF website or the LPF interactive voice application.
The phone is recovered.
If the Finder is not the Owner, the Finder follows instructions on the screen to contact the Owner and arrange to return the phone.
Owner enters the unlock code to restore service.
Phone operation returns to normal.